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Security report for dixa.com

Dixa · Technology · N/a

Low risk. 3 critical or high findings in GDPR outside view and SSL/TLS.

Security score

80/100

Risk levelLow

0–100, higher is better. How it is calculated

Dixa is a technology company specializing in an AI-driven conversational customer service platform tailored for consumer brands. Their platform integrates omnichannel communication, AI agents, unified agent workspaces, and analytics to enhance customer experience and loyalty. The website reflects a mature SaaS business model targeting B2C companies seeking to optimize customer service through AI and automation. Technically, the website is built on WordPress with modern front-end technologies, optimized for SEO and mobile responsiveness. Security posture is good with HTTPS and no visible vulnerabilities, though explicit security headers and incident response information are lacking. Privacy compliance is minimal with no visible privacy or cookie policies in the provided content. The absence of WHOIS data is a concern but the professional presentation and social media presence support legitimacy. Overall, the site is well-designed and functional with room for improvement in privacy and security transparency.

Scanned

NIS2 and GDPR posture

GDPR outside view
80/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1
    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching dixa.com

This scan found 17 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
47
Security headers
85
Email security
80
DNS health
85
Network security
100
GDPR outside view
80
Average
80

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Dixa positions itself as a key player in the customer service technology sector, focusing on AI-powered solutions for consumer brands. Their business model is SaaS-based, offering integrated tools for omnichannel support, automation, and analytics. The company targets medium-sized businesses and enterprises looking to enhance customer loyalty and operational efficiency. The website showcases a strong brand identity, customer logos, and social media engagement, indicating a healthy market presence. However, the lack of public WHOIS data and absence of detailed compliance documentation suggest areas for increased transparency. The company leverages third-party analytics and optimization tools, indicating a data-driven approach to marketing and user experience.

Security posture

The website employs HTTPS and integrates reputable analytics and optimization services such as Google Tag Manager and Visual Website Optimizer. There is no evidence of exposed sensitive data or vulnerable libraries in the HTML content. However, the site lacks explicit security headers like Content-Security-Policy and does not provide a security.txt or incident response contact information, which are best practices for mature security postures. Privacy policies and cookie consent mechanisms are not evident, which may pose compliance risks under GDPR and similar regulations. Overall, the security posture is solid but could be enhanced with improved transparency and additional security controls.

Recommendations

  1. Publish comprehensive privacy and cookie policies with clear GDPR compliance and consent mechanisms.
  2. Implement and verify security headers such as Content-Security-Policy, X-Frame-Options, and X-XSS-Protection.
  3. Add a security.txt file to facilitate vulnerability disclosure and incident reporting.
  4. Provide clear contact information for security incidents and data protection officer if applicable.
  5. Regularly audit and update third-party scripts to mitigate potential vulnerabilities.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Dixa
Description
Dixa is a conversational customer service platform optimized for B2C consumer brands, turning customer service into a growth engine powered by AI, customer data, and seamless integrations to unlock revenue, loyalty, and insights.
Key services
Omnichannel customer service (Dixa Channels), Unified agent workspace (Dixa Team Hub), Workflows and automations (Dixa Conversation Engine), Analytics and quality assurance (Dixa Intelligence), AI agent and AI copilot features
Content quality
excellent
Branding
consistent

Technology

Stack
JavaScript, CSS3, HTML5, Google Tag Manager, Visual Website Optimizer (VWO), Yoast SEO
Frameworks
Bootstrap (CSS classes suggest usage)
Performance
moderate
Mobile
excellent
Accessibility
good
SEO
excellent

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • No exposed sensitive data in HTML
  • Use of Google Tag Manager and VWO for analytics and optimization

Analytics and tracking

Services
Google Tag Manager, Visual Website Optimizer, Uptime.com RUM
Tracking level
moderate
Privacy practices
basic

Advertising

Tracking pixels
Visual Website Optimizer (VWO), Uptime.com RUM
Marketing tools
Yoast SEO, Visual Website Optimizer
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and professional design.
  2. No explicit privacy, cookie, or terms of service pages detected in provided HTML.
  3. No direct contact emails or phone numbers found in the HTML content.
  4. Strong use of modern web technologies and SEO best practices.
  5. Social media presence is well integrated with official company accounts.
  6. No security.txt or vulnerability disclosure information found.
  7. WHOIS data is missing or not publicly available, which is unusual.
Technical notes

Notes

The website is built on WordPress CMS with a modern front-end stack including CSS3, JavaScript, and Bootstrap framework. It uses asynchronous loading for CSS and scripts to optimize performance. The site integrates multiple third-party services for analytics, user behavior tracking, and optimization, including Google Tag Manager, Visual Website Optimizer, and uptime monitoring. The site is mobile-optimized with responsive design and good accessibility features. SEO is well implemented with meta tags, Open Graph, and JSON-LD structured data. Hosting provider details are not explicitly found. Performance is moderate with room for improvement in loading speed and resource optimization.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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