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Security report for dialpad.com

Dialpad, Inc · Technology · United States

Low risk. 4 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

77/100

Risk levelLow

0–100, higher is better. How it is calculated

Dialpad, Inc is a leading AI-powered customer communications platform founded in 2011 and headquartered in San Francisco, USA. The company offers a suite of cloud-based communication solutions including AI-enhanced contact centers, outbound sales tools, and always-on AI agents designed to improve customer service and sales efficiency. Positioned as an enterprise-grade solution, Dialpad integrates with major platforms such as Salesforce, Microsoft Teams, and Google Workspace, targeting businesses seeking advanced AI-driven communication capabilities. The website reflects a mature digital presence with excellent content quality, professional design, and clear navigation tailored for business users. Technically, the website leverages modern frameworks like Next.js and React, supported by robust analytics and tracking tools including Segment, Amplitude, and FullStory. The platform is optimized for performance and mobile responsiveness, ensuring a seamless user experience across devices. Security is a priority, with HTTPS enforcement, SOC 2 and HIPAA certifications, and comprehensive privacy policies indicating strong compliance and data protection practices. The security posture is solid, with appropriate security headers and no evident vulnerabilities. However, the absence of a public vulnerability disclosure or incident response contact suggests areas for improvement in transparency and readiness. Overall, Dialpad demonstrates a high level of business credibility and technical sophistication, making it a trustworthy provider in the AI communications space.

Scanned

NIS2 and GDPR posture

GDPR outside view
53/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching dialpad.com

This scan found 17 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Full report

€39.90one-time

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
65
Email security
80
DNS health
90
Network security
100
GDPR outside view
53
Average
77

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Dialpad operates in the technology and telecommunications sectors, focusing on AI-powered communication solutions for enterprises. Its business model is SaaS-based, generating revenue through subscription plans for cloud phone systems, contact centers, and AI agents. The company targets medium to large enterprises requiring scalable and intelligent communication platforms. Dialpad's market position is strong, supported by notable customers and integrations with leading enterprise software. The company emphasizes trust and compliance, holding SOC 2 and HIPAA certifications, which are critical for customers in regulated industries. The partnership ecosystem includes integrations with Salesforce, Microsoft, Google, and others, enhancing its platform's value proposition. Growth indicators include continuous product innovation and expansion of AI capabilities.

Security posture

Dialpad exhibits a mature security posture with enforced HTTPS, comprehensive security headers, and adherence to industry standards such as SOC 2 and HIPAA. The platform protects personally identifiable information (PII) and maintains immutable audit logs, reflecting strong governance. No exposed sensitive data or vulnerable libraries were detected in the website content. Privacy policies and cookie consent mechanisms align with GDPR requirements, indicating compliance with data protection regulations. However, the lack of a publicly available incident response contact or vulnerability disclosure program could limit rapid response to security incidents. Overall, the security culture appears robust but could benefit from enhanced transparency and community engagement.

Recommendations

  1. Publish explicit incident response and security contact information to improve transparency and trust.
  2. Implement and publicize a vulnerability disclosure or security.txt file to encourage responsible reporting.
  3. Regularly review and update third-party scripts and dependencies to mitigate potential vulnerabilities.
  4. Enhance documentation on data retention policies and user privacy controls to strengthen compliance.
  5. Continue investing in security certifications and audits to maintain enterprise trust and compliance.

Contact details published on the site

Addresses
Legal name
Dialpad, Inc
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Dialpad, Inc
Description
Dialpad is the AI-powered customer communications platform helping businesses intelligently connect, support, and sell, with robust agentic AI capabilities.
Key services
AI-powered contact center, Outbound sales tools, All-in-one communications platform, Always-on AI agents
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, Wistia (video hosting), Segment Analytics, Amplitude, FullStory, Qualified
Frameworks
Next.js
Platforms
Web, Mobile (iOS, Android), Chrome Extension
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • SOC 2 and HIPAA compliance
  • Immutable audit logs
  • PII protection
  • Secure forms with no exposed sensitive data

Analytics and tracking

Services
Segment, Amplitude, FullStory, Google Tag Manager, Bizible
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Segment, Amplitude, FullStory, Qualified, Bizible
Marketing tools
Segment, Amplitude, FullStory, Qualified, Bizible
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Strong presence of AI-powered communication solutions targeting enterprise customers.
  3. Comprehensive legal and privacy documentation present.
  4. Multiple integrations with major enterprise platforms like Salesforce, Microsoft Teams, Google Workspace.
  5. Use of modern web technologies and analytics tools.
  6. Clear contact information including phone and physical address.
  7. Good security posture with certifications and HTTPS enforcement.
Technical notes

Notes

The website is built on a modern technology stack featuring React and Next.js, enabling server-side rendering and optimized performance. Integration with multiple analytics and marketing tools demonstrates a data-driven approach to user engagement and product improvement. The site is mobile-optimized with responsive design and accessibility considerations, providing a high-quality user experience. Hosting details are not explicitly disclosed but likely involve cloud infrastructure supporting scalability. The technical implementation reflects a well-maintained and contemporary web platform with minimal technical debt and strong SEO practices.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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