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Security report for dial-once.com

DialOnce · Technology · France

Medium risk. 5 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

70/100

Risk levelMedium

0–100, higher is better. How it is calculated

DialOnce is a French technology company specializing in AI-powered omnichannel customer service agents designed to automate and enhance client interactions across multiple sectors including banking, insurance, transport, and public services. The company positions itself as a leader in the French market with over 10 years of expertise and a strong portfolio of enterprise clients. Their solutions include omnichannel AI agents, visual IVR (SVI Visuel), and augmented advisor tools integrated with CRM and CCaaS platforms. Technically, the website demonstrates a mature digital infrastructure leveraging modern web technologies such as Cloudinary for media, HubSpot for marketing and analytics, and Cookiebot for consent management. The site is well-optimized for mobile and SEO, with fast performance and good accessibility. Security posture is strong with HTTPS, reCAPTCHA Enterprise, and cookie consent, though explicit security policies and incident response contacts are not published. The domain is recently registered with privacy protection, consistent with a professional tech company. Overall, DialOnce presents a credible, professional, and trustworthy digital presence with strong business and technical foundations.

Scanned

NIS2 and GDPR posture

GDPR outside view
65/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      Third-party services without privacy policy

      Detected services: Google Analytics, LinkedIn, YouTube, Google APIs

      What to do: Document all third-party data sharing in your privacy policy

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching dial-once.com

This scan found 22 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
30
Email security
75
DNS health
80
Network security
100
GDPR outside view
65
Average
70

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

DialOnce operates in a competitive AI customer service market, targeting demanding sectors that require high reliability and personalization. Their business model is B2B SaaS, focusing on delivering AI agents that integrate seamlessly with existing enterprise systems. The company leverages a strong partnership ecosystem including major CRM and CCaaS providers. Their client base includes large French enterprises and public institutions, indicating strong market penetration and trust. The company emphasizes a 'Made in France' approach, which may appeal to local clients valuing data sovereignty and proximity. Growth indicators include a broad range of industries served and a decade of expertise. The website content and testimonials reinforce their market position and competitive advantages in AI expertise and customer experience orchestration.

Security posture

The website and company demonstrate a solid security posture with enforced HTTPS, use of advanced bot protection via reCAPTCHA Enterprise, and GDPR-compliant cookie consent management. No critical vulnerabilities or exposed sensitive data were detected in the website content or scripts. However, the absence of a publicly available security policy or incident response contact reduces transparency. There is no evidence of a vulnerability disclosure program or security.txt file. Overall, the security maturity is good but could be improved by publishing explicit security governance documents and incident response procedures to enhance trust and preparedness.

Recommendations

  1. Publish a dedicated security policy page outlining security practices and commitments.
  2. Provide clear incident response contact channels such as security@ or abuse@ email addresses.
  3. Implement and explicitly declare security headers like Content-Security-Policy and X-Frame-Options if not already done.
  4. Consider establishing a vulnerability disclosure program and publishing a security.txt file.
  5. Enhance transparency around data retention policies and user privacy to strengthen GDPR compliance.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
DialOnce
Description
DialOnce est un éditeur français d’agents IA spécialisés dans la relation client omnicanale pour résoudre les besoins clients et automatiser les tâches des conseillers.
Key services
Agent IA omnicanal, SVI Visuel (Visual IVR), Conseiller augmenté (Augmented advisor) with integrated agent and mailbot, Integration with CRM and CCaaS platforms
Content quality
excellent
Branding
consistent

Technology

Stack
HTML5, CSS3, JavaScript, Google Fonts (DM Sans, Poppins, Material Symbols), Cloudinary (media hosting and video player), Swiper.js (carousel/sliders), Alpine.js, Google Tag Manager, Google Analytics, Cookiebot (consent management), reCAPTCHA Enterprise
Platforms
HubSpot CRM and marketing platform
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Use of reCAPTCHA Enterprise
  • Cookie consent management via Cookiebot
  • No exposed sensitive data in HTML
  • No vulnerable libraries detected in scripts

Analytics and tracking

Services
Google Analytics, HubSpot Analytics, Ahrefs Analytics, LinkedIn Insight Tag
Tracking level
extensive
Privacy practices
good

Advertising

Ad networks
HubSpot Ads
Tracking pixels
HubSpot Analytics, LinkedIn Insight Tag, Facebook Pixel (via HubSpot)
Marketing tools
HubSpot Marketing, Cookiebot
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Content is professional, well-structured, and comprehensive in describing AI customer service solutions.
  3. Strong presence of client logos and testimonials from reputable companies.
  4. Use of modern web technologies and analytics tools.
  5. Privacy and cookie policies are present and GDPR compliant.
  6. No direct contact emails or phone numbers found on main pages; contact via form only.
  7. No explicit security policy or incident response information published.
  8. Domain registration uses privacy protection but is consistent with business profile.
Technical notes

Notes

The website is built with modern front-end technologies including HTML5, CSS3, and JavaScript frameworks such as Alpine.js and Swiper.js for interactive components. Media assets and video content are efficiently delivered via Cloudinary. The site integrates multiple marketing and analytics platforms including HubSpot, Google Analytics, LinkedIn Insight Tag, and Ahrefs Analytics, indicating a mature digital marketing strategy. Cookie consent is managed by Cookiebot, ensuring compliance with privacy regulations. Hosting and DNS are managed via Google Cloud infrastructure, providing reliability and performance. The site is fully responsive and optimized for mobile devices, with good accessibility features. No technical debt or deprecated technologies were detected. Overall, the technical implementation supports a fast, secure, and user-friendly experience aligned with enterprise standards.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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