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Security report for decagon.ai

Decagon · Technology · United States

Low risk. 2 critical or high findings in GDPR outside view and SSL/TLS.

Security score

79/100

Risk levelLow

0–100, higher is better. How it is calculated

Decagon is an enterprise-focused conversational AI platform that enables businesses to build, optimize, and scale AI agents across multiple channels including chat, email, voice, and SMS. Positioned as a modern SaaS solution, Decagon targets enterprises seeking to enhance customer experience with AI-driven automation and agent assist capabilities. The website reflects a mature digital presence with strong branding, customer testimonials, and case studies highlighting measurable ROI. Technically, the site is built on Webflow with integrations to HubSpot for lead capture and uses multiple analytics and marketing tools, demonstrating a sophisticated marketing infrastructure. Security posture is strong with HTTPS and Content-Security-Policy headers, though the absence of explicit privacy and cookie policies and incident response information indicates room for compliance improvement. WHOIS data shows privacy protection consistent with a startup profile, and domain age aligns with the company's founding and recent funding announcements. Overall, Decagon presents as a credible and professional technology company with a solid digital footprint but could enhance transparency around privacy and security policies.

Scanned

NIS2 and GDPR posture

GDPR outside view
68/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching decagon.ai

This scan found 18 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
65
Email security
85
DNS health
85
Network security
100
GDPR outside view
68
Average
79

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Decagon operates in the conversational AI technology sector, offering a platform that combines natural language instructions with code to create scalable AI agents for customer experience. Their business model is B2B SaaS, targeting medium to large enterprises across industries such as retail, technology, financial services, and telecommunications. The company has secured significant Series C funding, valuing it at $1.5 billion, indicating strong market confidence and growth potential. Their client roster includes notable brands like Hertz, Notion, and Duolingo, which serves as a competitive advantage and trust signal. Decagon's platform emphasizes rapid deployment, seamless integration, and enterprise-grade security, positioning it as a strategic growth driver for customer experience teams. The company leverages partnerships and integrations with CRM and support tools to embed AI agents into existing workflows, enhancing operational efficiency and customer satisfaction.

Security posture

The website demonstrates a good security maturity level with HTTPS enforced and a strict Content-Security-Policy header that includes nonce-based script whitelisting. No sensitive data exposure or vulnerable libraries were detected in the HTML content. However, the absence of published security policies, incident response contacts, or vulnerability disclosure mechanisms suggests gaps in transparency and readiness for security incidents. The use of WHOIS privacy protection is justified but limits direct registrant visibility. The site employs multiple third-party tracking and marketing scripts, which may increase the attack surface but are common in enterprise marketing sites. Overall, the security posture is strong technically but could benefit from enhanced policy disclosures and dedicated security contact channels to improve trust and compliance.

Recommendations

  1. Publish a comprehensive privacy policy and cookie policy with clear GDPR compliance statements and consent mechanisms.
  2. Add a dedicated security or incident response page including contact emails such as security@ or abuse@ for vulnerability reporting.
  3. Enable DNSSEC on the domain to strengthen DNS security and prevent spoofing.
  4. Provide explicit company contact information including verified emails and phone numbers to improve transparency and trust.
  5. Consider publishing a vulnerability disclosure or security.txt file to facilitate responsible security reporting and demonstrate security maturity.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Decagon
Description
Decagon provides a conversational AI platform to build, optimize, and scale AI agents for enterprise customer experience, delivering always-on concierge experiences.
Key services
Conversational AI agents, Agent Operating Procedures (AOPs), Chat, Email, Voice, SMS AI support, Agent Assist, Observability and analytics
Content quality
excellent
Branding
consistent

Technology

Stack
Webflow CMS, HubSpot forms, Google Tag Manager, Google Analytics, YouTube IFrame API, Swiper.js, Cloudflare DNS, Reddit Pixel, LinkedIn Insight Tag, Facebook Pixel, Unify Intent Tag, Roadway AI Analytics
Frameworks
Webflow frontend framework
Platforms
HubSpot (forms and marketing automation)
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Content-Security-Policy header with nonce and strict script-src
  • No exposed sensitive data in HTML
  • Use of privacy-protecting WHOIS
  • No vulnerable libraries detected in scripts

Analytics and tracking

Services
Google Analytics, HubSpot Analytics, LinkedIn Insight Tag, Reddit Pixel, Roadway AI Analytics
Tracking level
extensive
Privacy practices
basic

Advertising

Ad networks
Facebook Ads, Reddit Ads, Google Ads, LinkedIn Ads
Tracking pixels
Facebook Pixel, Reddit Pixel, LinkedIn Insight Tag, HubSpot Analytics
Marketing tools
HubSpot, Unify Intent
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is a professionally designed enterprise SaaS platform for conversational AI.
  2. Strong branding and consistent messaging throughout site.
  3. Multiple customer logos and case studies provide trust signals.
  4. No explicit privacy or cookie policies found on homepage content.
  5. Use of multiple marketing and analytics tools indicates mature digital marketing.
  6. Security headers and HTTPS are properly configured.
  7. WHOIS privacy protection is used but justified for this business type.
  8. No contact emails or phone numbers explicitly listed; contact via HubSpot form only.
  9. No security or incident response policies published.
  10. No vulnerability disclosure or security.txt found.
Technical notes

Notes

The website is built using Webflow CMS, leveraging modern frontend technologies including Swiper.js for sliders and the YouTube IFrame API for video embedding. It integrates HubSpot forms for lead capture and marketing automation, and uses Google Tag Manager to manage multiple analytics and tracking scripts including Google Analytics, Facebook Pixel, Reddit Pixel, LinkedIn Insight Tag, and Roadway AI Analytics. Hosting and DNS are managed via Cloudflare, providing CDN and security benefits. The site is well-optimized for mobile devices with responsive design and accessibility considerations. Performance is fast with efficient asset loading and minimal blocking scripts. The technical stack reflects a mature SaaS marketing site with robust analytics and user engagement tracking, though the reliance on multiple third-party scripts requires ongoing security monitoring to mitigate risks.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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