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Security report for dchat.com

DChat · Technology · Canada

Medium risk. 7 critical or high findings in Security headers, GDPR outside view and 2 other checks.

Security score

64/100

Risk levelMedium

0–100, higher is better. How it is calculated

DChat is a technology company specializing in AI-powered chatbots for customer service automation. Their platform enables businesses to embed AI chatbots on their websites to handle up to 80% of customer queries autonomously, improving efficiency and customer satisfaction. The company targets businesses seeking to enhance their customer support with AI-driven solutions and positions itself as a trusted provider with notable clients such as Fitbit and Forbes. The website is professionally designed, mobile-optimized, and provides clear navigation and calls to action for user engagement. Technically, the website is built using ASP.NET Web Forms with modern frontend libraries including Bootstrap, AOS, Swiper, and Typed.js. It uses Cloudflare DNS services and is registered with GoDaddy, indicating a stable and mature infrastructure. Performance is moderate with good mobile optimization and basic accessibility features. SEO practices are adequately implemented with proper meta tags and keywords. From a security perspective, the site uses HTTPS and has domain status protections to prevent unauthorized changes. However, DNSSEC is not enabled, and no explicit security headers were detected in the HTML content. There is no visible security policy or incident response contact information on the site. Privacy compliance is partial, with a privacy policy and terms of service present but no cookie consent mechanism or GDPR compliance indicators. No company contact emails or phone numbers are publicly listed, which may impact user trust. Overall, DChat presents a credible and professional online presence with a solid business model and technical foundation. Security posture is adequate but could be improved with enhanced DNS security and security headers. Privacy compliance and transparency would benefit from clearer cookie policies and contact information. Strategic recommendations include enabling DNSSEC, implementing security headers, and improving privacy and incident response disclosures to strengthen trust and compliance.

Scanned

NIS2 and GDPR posture

GDPR outside view
53/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

7 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching dchat.com

This scan found 21 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
65
Security headers
15
Email security
65
DNS health
85
Network security
100
GDPR outside view
53
Average
64

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

DChat operates in the AI chatbot technology sector, focusing on customer service automation. Their SaaS business model targets businesses looking to reduce support costs and improve customer engagement through AI. The company demonstrates competitive advantages with a high resolution rate (70-80%) and omnichannel support capabilities. Revenue streams likely include subscription plans as indicated by pricing pages. The target customer segment includes SMEs and enterprises seeking AI-driven customer support solutions. The presence of trusted clients and partner domains suggests a growing partnership ecosystem. The company has been established since 2003, indicating market experience and stability. Growth indicators include active marketing, product diversification, and hiring signals. The website's professional content and branding consistency support a strong market position.

Security posture

DChat's security maturity is moderate. The use of HTTPS and domain status locks are positive indicators. However, the absence of DNSSEC and security headers such as Content-Security-Policy and X-Frame-Options represents gaps that could expose the site to certain attacks. No incident response or security contact information is provided, which may delay response to security events. Data collection through forms is secured by HTTPS but lacks visible advanced protections or privacy notices. Compliance with GDPR is unclear due to missing cookie consent mechanisms. Overall, the security posture is functional but requires enhancements to meet higher standards and regulatory requirements.

Recommendations

  1. Enable DNSSEC on the domain to protect against DNS spoofing and improve domain security.
  2. Implement standard security headers including Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options to mitigate common web vulnerabilities.
  3. Add a comprehensive cookie policy and consent mechanism to comply with GDPR and enhance user privacy transparency.
  4. Publish explicit security policies and incident response contact information to improve trust and readiness.
  5. Provide clear company contact emails and phone numbers on the website to enhance credibility and user support.

Contact details published on the site

Addresses
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
DChat
Description
Automate your customer service with DChat’s AI agents that resolve 80% of queries autonomously. The best AI agent for customer service with human-in-the-loop support.
Key services
AI chatbot creation and embedding, AI-powered customer support automation, Omnichannel chat support, Advanced analytics for customer interactions
Content quality
good
Branding
consistent

Technology

Stack
Bootstrap, HS Mega Menu, AOS (Animate On Scroll), Swiper, Typed.js, ASP.NET Web Forms
Frameworks
Bootstrap
Platforms
Cloudflare DNS
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
70/100
Good practices seen
  • HTTPS enabled
  • ClientDeleteProhibited domain status
  • ClientRenewProhibited domain status
  • ClientTransferProhibited domain status
  • ClientUpdateProhibited domain status

Analytics and tracking

Tracking level
minimal
Privacy practices
basic

Advertising

Transparency
poor

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Content is focused on AI chatbot technology for customer service automation.
  3. Professional design with clear navigation and calls to action.
  4. No explicit privacy or cookie consent banners detected.
  5. No direct company contact emails or phone numbers found in visible content.
  6. Multiple forms for login, signup, and password reset present, collecting email and password data.
  7. No explicit security or incident response contact information provided.
  8. No visible analytics or tracking scripts detected in HTML content.
  9. Domain WHOIS data is consistent and indicates a legitimate business.
Technical notes

Notes

The website is built on ASP.NET Web Forms, leveraging Bootstrap for responsive design and several JavaScript libraries for UI enhancements such as animations and sliders. The use of Cloudflare DNS suggests a focus on performance and security. The site loads with moderate speed and is mobile-optimized, though accessibility features are basic. SEO is supported by appropriate meta tags and keywords. There is no evidence of a CMS beyond ASP.NET Web Forms. Technical risks include lack of DNSSEC and missing security headers. Modernization opportunities include adopting more advanced accessibility standards and integrating privacy compliance tools. Overall, the technical infrastructure supports the business needs but can be improved for security and compliance.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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