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Security report for customertimes.com

Customertimes · Technology · N/a

Low risk. 2 critical or high findings in SSL/TLS and DNS health.

Security score

77/100

Risk levelLow

0–100, higher is better. How it is calculated

Customertimes is a technology consulting and digital engineering firm specializing in enterprise software development, AI, and digital transformation services. The company targets industries such as manufacturing, healthcare, insurance, software, and consumer packaged goods, positioning itself as a leader in the Salesforce ecosystem and broader enterprise software market. Their offerings include consulting, customer experience, data analytics, AI/ML, software engineering, and integration services, supported by a strong partner ecosystem including Salesforce, Microsoft Azure, Google Cloud, AWS, and SAP. Technically, the website is built on modern web technologies including Webflow CMS, GSAP animations, Swiper.js, and integrates HubSpot for marketing automation and analytics. The site is mobile optimized, uses HTTPS, and employs multiple analytics and tracking tools such as Google Analytics and Microsoft Clarity, indicating a mature digital infrastructure. From a security perspective, the site enforces HTTPS and cookie consent mechanisms, but lacks explicit security policy pages and security.txt files. No critical vulnerabilities or exposed sensitive data were detected. The WHOIS data is unavailable publicly, likely due to privacy protection, but the website's professional presence and partner affiliations support its legitimacy. Overall, the website demonstrates a strong business and technical foundation with good security posture and privacy compliance. Strategic recommendations include enhancing security headers, publishing incident response information, and improving accessibility compliance to further strengthen trust and security.

Scanned

NIS2 and GDPR posture

GDPR outside view
83/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

  2. DNS health

    DNS sends visitors and email to the right servers. Misconfigured records can cause outages or let someone redirect your traffic.

    • High

      Domain Expires Soon

      Domain expires in 19 days

      What to do: Renew domain registration before expiration

Need hands-on remediation? Email guard@offseq.com

Keep watching customertimes.com

This scan found 21 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
60
Email security
80
DNS health
65
Network security
100
GDPR outside view
83
Average
77

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Customertimes operates as a medium-sized enterprise focused on delivering specialized consulting and software development services to select industries. Their competitive advantage lies in deep domain expertise, a boutique approach combined with enterprise capabilities, and a robust partner ecosystem with leading cloud and software providers. Revenue streams likely include consulting fees, software subscriptions, and implementation services. The company targets enterprise clients seeking digital transformation and AI-driven solutions. Growth indicators include recognition as an ISG Provider Lens leader and a broad portfolio of industry-specific offerings. The partnership ecosystem with Salesforce, Microsoft, Google, AWS, and others enhances market credibility and reach. The company's focused industry approach allows tailored solutions that improve client outcomes and operational efficiency.

Security posture

The website exhibits a mature security posture with HTTPS enforced and cookie consent mechanisms aligned with GDPR requirements. Use of reputable third-party analytics and marketing tools is evident, though no advanced security headers were detected in the provided data. The absence of explicit security policies, incident response contacts, and vulnerability disclosure mechanisms represents an area for improvement. No exposed sensitive data or vulnerable libraries were found. The WHOIS data is privacy protected, which is common for technology firms but limits transparency. Overall, the security maturity is good but could be enhanced by publishing security policies, implementing security.txt, and adding security headers to mitigate common web threats.

Recommendations

  1. Implement comprehensive security headers including Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options.
  2. Publish a dedicated security policy and incident response page with clear contact channels.
  3. Add a security.txt file to facilitate vulnerability disclosures and improve transparency.
  4. Conduct regular audits of third-party scripts and dependencies to identify and mitigate vulnerabilities.
  5. Enhance website accessibility to meet WCAG standards and improve user experience for all visitors.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Customertimes
Description
We are technology leaders who provide expert consulting, digital engineering solutions, and full-cycle software development to deliver impactful software solutions and drive end-to-end digital transformation.
Key services
Consulting and Digital Transformation, Customer Experience, Data & Analytics, AI & Machine Learning, Software Engineering, Enterprise Integration Services, Digital Products, SAP and Salesforce Services, Subscriptions
Content quality
good
Branding
consistent

Technology

Stack
Google Fonts (Montserrat, Inter, Lato), GSAP (GreenSock Animation Platform), Swiper.js, HubSpot forms and analytics, Microsoft Clarity, Google Analytics, Google Tag Manager, Finsweet CMS Nest attributes, Slater.app scripts
Frameworks
Webflow CMS
Platforms
HubSpot (forms, analytics, marketing automation), Google Cloud (analytics, tag manager), Microsoft Clarity (user behavior analytics)
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Cookie consent banner with opt-in/out
  • No exposed sensitive data in HTML
  • Use of reputable third-party analytics and marketing tools

Analytics and tracking

Services
Google Analytics, Microsoft Clarity, HubSpot Analytics
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Facebook Ads Pixel, HubSpot Analytics, Microsoft Clarity
Marketing tools
HubSpot Marketing Automation, Microsoft Clarity
Transparency
good

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is professionally designed with clear navigation and rich content.
  2. Strong partner ecosystem with major cloud and software providers.
  3. Multiple service offerings focused on digital transformation and software engineering.
  4. Use of modern web technologies and analytics tools.
  5. Cookie consent and privacy policy present, indicating GDPR awareness.
  6. No direct contact emails or phone numbers found; contact via forms only.
  7. WHOIS data unavailable publicly, possibly due to privacy protection.
  8. No security.txt or explicit security policy pages found.
  9. No terms of service page detected.
Technical notes

Notes

The website is built using Webflow CMS with modern front-end technologies such as GSAP for animations and Swiper.js for interactive sliders. It integrates HubSpot for forms, analytics, and marketing automation, alongside Google Analytics and Microsoft Clarity for user behavior tracking. Hosting appears to be via Webflow's CDN infrastructure. The site is mobile optimized and uses Google Fonts for typography. Performance is moderate with smooth animations and responsive design. Technical risks include reliance on multiple third-party scripts which require ongoing security monitoring. Opportunities exist to improve accessibility and implement advanced security headers to reduce attack surface.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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