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Security report for crunch.help

HelpCrunch · Technology · N/a

Medium risk. 7 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

70/100

Risk levelMedium

0–100, higher is better. How it is calculated

HelpCrunch operates a professional knowledge base website providing detailed documentation and support resources for its customer communication platform. The company targets businesses and developers seeking integrated live chat, chatbot, shared inbox, and API solutions to enhance customer support. The website demonstrates a solid market position with a comprehensive suite of services and a consistent brand presence. Technically, the site employs modern JavaScript-based tracking and analytics tools such as Google Analytics, Microsoft Clarity, and Facebook Pixel, indicating a mature digital infrastructure. The site is well-structured, mobile-optimized, and uses HTTPS to secure user interactions. However, explicit privacy and cookie policies are not present on this page, which may impact compliance and user trust. Security posture is generally good with no visible vulnerabilities or exposed sensitive data, but the absence of security headers and vulnerability disclosure mechanisms suggests room for improvement. Overall, the website is trustworthy and professionally maintained, supporting HelpCrunch's business credibility.

Scanned

NIS2 and GDPR posture

GDPR outside view
35/ 100 · High
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

7 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching crunch.help

This scan found 19 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
40
Email security
85
DNS health
85
Network security
100
GDPR outside view
35
Average
70

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

HelpCrunch is positioned as a SaaS provider in the customer support technology sector, offering a broad range of tools including live chat widgets, chatbots, shared inboxes, and developer APIs. The business model focuses on subscription-based software services targeting SMEs and enterprises looking to improve customer engagement. The knowledge base content reflects a mature product with extensive integrations and developer support, indicating a well-established market presence. The company maintains active social media channels and uses multiple analytics and marketing tools to optimize user engagement. No direct contact or legal business information is provided on this page, which is typical for a documentation subdomain. The ecosystem suggests a focus on customer self-service and developer enablement, supporting scalable growth.

Security posture

The website enforces HTTPS, ensuring encrypted data transmission. It integrates third-party analytics and marketing scripts responsibly without exposing sensitive data. However, the lack of visible security headers such as Content-Security-Policy or X-Frame-Options in the HTML source is a minor security gap. No privacy or cookie policies are explicitly linked, which may raise compliance concerns under GDPR or similar regulations. There is no evidence of a published vulnerability disclosure or security.txt file, limiting transparency for security researchers. Incident response contact information is absent, which could delay reporting and mitigation of security issues. Overall, the security posture is solid but could be enhanced by adopting additional security headers, publishing privacy and cookie policies, and establishing clear security communication channels.

Recommendations

  1. Publish and prominently link a comprehensive privacy policy and cookie policy with GDPR compliance details.
  2. Implement and serve security headers such as Content-Security-Policy, X-Content-Type-Options, and X-Frame-Options.
  3. Create and publish a security.txt file to facilitate vulnerability disclosure and improve security transparency.
  4. Add clear contact information for security incidents and data protection officer if applicable.
  5. Regularly audit third-party scripts and tracking tools to minimize privacy risks and improve user trust.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
HelpCrunch
Description
HelpCrunch provides a knowledge base platform offering comprehensive information about their customer communication and support services.
Key services
Live chat widget, Shared inbox, Chatbot, Auto and manual messaging, Knowledge base, Popups, Reports, Integrations, APIs and SDKs
Content quality
good
Branding
consistent

Technology

Stack
JavaScript, Google Analytics, Google Tag Manager, Facebook Pixel, Microsoft Clarity, HelpCrunch SDK
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
80/100
Good practices seen
  • HTTPS enforced
  • No visible sensitive data exposure
  • Use of secure external scripts

Analytics and tracking

Services
Google Analytics, Microsoft Clarity, Facebook Pixel
Tracking level
moderate
Privacy practices
basic

Advertising

Tracking pixels
Facebook Pixel, Microsoft Clarity
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is a knowledge base for HelpCrunch customer communication platform.
  2. Content is well structured with multiple categories and articles.
  3. No direct contact emails or phone numbers found on this page.
  4. No privacy, cookie, or terms of service policies explicitly linked on this page.
  5. Use of multiple tracking and analytics services detected.
  6. No security.txt or vulnerability disclosure information found.
  7. No visible security headers in HTML source; likely handled at server level.
  8. HTTPS is used, ensuring encrypted communication.
  9. No WAF or blocking mechanisms detected.
  10. Social media presence on Facebook, Twitter (X), and LinkedIn.
Technical notes

Notes

The website uses a modern JavaScript-based tech stack with integration of multiple analytics and marketing services including Google Analytics, Google Tag Manager, Facebook Pixel, and Microsoft Clarity. The site is mobile-optimized with responsive design and good SEO practices including meta tags and Open Graph data. The HTML and CSS are valid and well-structured, supporting good user experience and accessibility at a basic level. Performance is moderate, likely influenced by multiple external scripts. No CMS or hosting provider is explicitly identified from the source. The site could benefit from enhanced accessibility features and performance optimization to improve loading speed and user experience further.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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