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Security report for count.ly

Countly Ltd. · Technology · N/a

Low risk. 1 critical or high finding in SSL/TLS.

Security score

82/100

Risk levelLow

0–100, higher is better. How it is calculated

Countly Ltd. operates a privacy-focused first-party digital analytics and customer engagement platform, offering both on-premise and private cloud hosting solutions. The company targets businesses and product teams that require comprehensive data capture, analysis, and engagement tools while maintaining strict data ownership and privacy. Countly holds a strong market position as a leader in privacy-centric analytics, supported by a broad SDK ecosystem covering mobile, web, desktop, and connected devices. The website reflects a mature digital presence with excellent content quality, professional design, and clear navigation. Technically, Countly leverages modern web technologies including asynchronous JavaScript SDKs, Webflow CMS, and Cloudflare DNS services. The platform supports extensive data collection and user tracking capabilities, integrating advanced analytics and engagement features. Performance and mobile optimization are excellent, with good accessibility and SEO practices in place. From a security perspective, Countly demonstrates a robust posture with HTTPS enforcement, domain transfer protection, and recognized certifications such as SOC 2 Type 2 and ISO 27001/27017/27018. The platform emphasizes privacy by design and offers self-hosting options for complete data control. However, DNSSEC is not enabled, and no explicit incident response or vulnerability disclosure policies are publicly available, representing areas for improvement. Overall, Countly presents a trustworthy and professional digital analytics solution with strong privacy and compliance focus. The website and domain registration details align well, supporting legitimacy. Strategic recommendations include enabling DNSSEC, publishing vulnerability disclosure information, and enhancing security header implementation to further strengthen security and trust.

Scanned

NIS2 and GDPR posture

GDPR outside view
95/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

1 finding rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching count.ly

This scan found 19 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
60
Email security
85
DNS health
80
Network security
100
GDPR outside view
95
Average
82

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention count.ly, from OffSeq Breach.

Total records
281
Employees
0
Customers
281
Third parties
0
Weak passwords
25%

18 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for count.ly.

Select it in the checkout above.

Breach keeps ingesting new leaks, so these numbers can grow between scans.

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Countly is positioned as a privacy-first analytics provider with a SaaS and self-hosted business model. Its competitive advantages include comprehensive SDK coverage, privacy-centric architecture, and enterprise-grade certifications. Revenue streams likely include subscription fees for enterprise and hosted solutions. The target customer segments are product teams and businesses requiring detailed analytics with data sovereignty. The company showcases a strong partnership ecosystem with notable customers such as SAP, Coca-Cola, AWS, and Deutsche Telekom. Growth indicators include continuous feature expansion (e.g., upcoming AI-powered analytics) and active community engagement via Discord and open source contributions. The company maintains a consistent brand and professional content, reinforcing market credibility.

Security posture

Countly exhibits a mature security posture with enforced HTTPS, domain transfer lock, and multiple industry certifications (SOC 2 Type 2, ISO 27001, ISO 27017, ISO 27018). The platform is designed with privacy-first principles, offering self-hosting and private cloud options to enhance data control. Security best practices include secure SDKs, event tracking, and privacy compliance. However, the absence of DNSSEC and public incident response contacts or vulnerability disclosure policies are gaps. No exposed sensitive data or vulnerable libraries were detected. Overall, the security culture appears strong but could benefit from enhanced transparency and DNS security measures.

Recommendations

  1. Enable DNSSEC on the domain to improve DNS security and prevent spoofing.
  2. Publish a public vulnerability disclosure policy and security.txt file to facilitate responsible reporting.
  3. Add explicit incident response contact information on the security page or legal section.
  4. Implement and document security headers such as Content Security Policy (CSP) and HTTP Strict Transport Security (HSTS).
  5. Continue enhancing AI-powered analytics features with privacy and security considerations.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Countly Ltd.
Description
Countly is a first-party digital analytics and customer engagement platform offering on-premise or private cloud hosting for mobile, web, and desktop apps.
Key services
Data management, Analytics and reporting, Engagement and personalization, Privacy by design, SDK integrations for multiple platforms
Content quality
excellent
Branding
consistent

Technology

Stack
Countly SDK Web, jQuery, Swiper.js, Webflow CMS, Cloudflare DNS
Platforms
Web, Mobile (iOS, Android, Flutter), Desktop (Windows), Connected devices
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Client transfer prohibited domain status
  • Privacy-first design
  • Self-hosting options
  • Use of security certifications

Analytics and tracking

Services
Countly
Tracking level
extensive
Privacy practices
good

Advertising

Tracking pixels
Countly SDK Web
Marketing tools
Pipedrive Leadbooster chat, Countly analytics
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and professional design
  2. Strong emphasis on privacy and compliance
  3. Multiple SDKs support broad platform coverage
  4. Use of modern web technologies and asynchronous script loading
  5. Active user engagement tracking and event logging
  6. No exposed sensitive data or security issues detected
  7. No explicit incident response or vulnerability disclosure found
Technical notes

Notes

The website is built on a modern technology stack including Webflow CMS, jQuery, Swiper.js, and Countly's own SDKs for data collection. Hosting leverages Cloudflare DNS services, ensuring reliable and performant delivery. The site is mobile-optimized with responsive design and good accessibility features. Performance is fast with asynchronous script loading and CDN usage. Technical debt appears low with clean HTML and CSS. Opportunities exist to improve DNS security and add advanced security headers. The platform's SDK ecosystem supports multiple platforms, indicating a well-architected infrastructure capable of scaling across diverse environments.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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