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Security report for collect.chat

Collect.chat · Technology · N/a

Medium risk. 7 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

66/100

Risk levelMedium

0–100, higher is better. How it is calculated

Collect.chat is a SaaS platform offering no-code chatbot solutions for websites, focusing on lead generation, appointment booking, and customer engagement. The company targets businesses seeking to automate data collection and improve conversion rates through interactive chatbots. The website is professionally designed, mobile-optimized, and integrates with popular marketing and CRM tools, reflecting a mature digital infrastructure. Security posture is solid with HTTPS and secure form handling, though some improvements in security headers and cookie consent are recommended. WHOIS data is privacy protected, which is common for SaaS providers, and does not detract significantly from trust given the strong business signals. Overall, Collect.chat presents a credible, well-positioned offering in the chatbot market.

Scanned

NIS2 and GDPR posture

GDPR outside view
53/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

7 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching collect.chat

This scan found 23 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
57
Security headers
30
Email security
75
DNS health
80
Network security
100
GDPR outside view
53
Average
66

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

The company operates in the technology sector with a SaaS business model, serving over 50,000 customers globally including notable brands. Its competitive advantage lies in ease of use with drag-and-drop chatbot building, integration capabilities, and automation features that reduce acquisition costs. The presence of affiliate marketing and multiple partner domains indicates a healthy ecosystem. The lack of direct contact information on the main site suggests a focus on self-service and digital onboarding. The parent company Micro.company provides additional credibility and resources. Growth indicators include customer testimonials and a broad template library.

Security posture

The website enforces HTTPS and uses secure signup forms with validation and OAuth integration. However, no explicit security headers were detected in the HTML content, and there is no visible security policy or incident response contact information. Cookie consent mechanisms appear absent, which may pose GDPR compliance risks. No vulnerabilities or exposed sensitive data were found in the content. The security score is good but could be improved by implementing recommended headers, publishing security policies, and adding a vulnerability disclosure program.

Recommendations

  1. Implement HTTP security headers such as Content-Security-Policy, Strict-Transport-Security, and X-Frame-Options to enhance protection.
  2. Add a visible cookie consent banner and detailed cookie policy to improve GDPR compliance.
  3. Publish a dedicated security policy and incident response contact information to build trust and readiness.
  4. Consider creating a security.txt file or vulnerability disclosure page to encourage responsible reporting.
  5. Regularly audit third-party scripts and tracking pixels to minimize privacy risks and improve transparency.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Collect.chat
Description
Collect.chat is a simple & beautiful chatbot for your website. It helps you create website chatbots with no code and for FREE. The best chatbot tool for sales, marketing and support. Trusted by over 25,000 customers across the globe. Make your chatbot today to collect more leads, sales and increase conversion. Using simple drag and drop chatbot builder and integrating will take only minutes.
Key services
Drag & drop chatbot builder, Appointment booking chatbot, Lead generation chatbot, Integrations with CRM and marketing tools
Content quality
excellent
Branding
consistent

Technology

Stack
JavaScript, jQuery, Google APIs, HTML5, CSS3, YouTube embed, Micro.company scripts, FirstPromoter affiliate scripts
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • No exposed sensitive data in HTML
  • Secure signup form with validation
  • Use of Google OAuth for signup

Analytics and tracking

Services
Google Analytics, Plausible Analytics
Tracking level
moderate
Privacy practices
basic

Advertising

Tracking pixels
FirstPromoter, Google Analytics (implied by gtag usage), Facebook Pixel (fbq)
Marketing tools
Google OAuth, YouTube embeds
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Content is professional, well-structured, and targeted at businesses needing chatbot solutions.
  3. Strong integration with Google services and third-party marketing tools.
  4. No direct company contact emails or phone numbers found on main site.
  5. Privacy and terms policies are present and linked in footer.
  6. No explicit cookie consent banner detected, which may be a compliance gap.
  7. WHOIS data is unavailable or privacy protected, common for SaaS providers.
  8. Use of affiliate marketing and tracking pixels is evident.
  9. Mobile optimization and responsive design are excellent.
  10. No security.txt or explicit security policy found.
Technical notes

Notes

The website uses a modern tech stack including JavaScript, jQuery, Google APIs, and embeds YouTube videos for marketing. It leverages third-party services like FirstPromoter for affiliate marketing and plausible analytics for privacy-focused tracking. The site is mobile responsive with good SEO meta tags and structured navigation. No CMS was explicitly detected, suggesting a custom or static site approach. Performance appears fast with optimized media and asynchronous script loading. Opportunities exist to enhance technical security and privacy compliance features.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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