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Security report for cognigy.com

Cognigy GmbH · Technology · Germany

Low risk. 2 critical or high findings in GDPR outside view and SSL/TLS.

Security score

82/100

Risk levelLow

0–100, higher is better. How it is calculated

Cognigy GmbH is a German-based technology company specializing in Conversational AI solutions designed to automate and enhance customer service experiences. Recognized as a leader in the 2025 Gartner Magic Quadrant for Conversational AI, Cognigy offers a comprehensive AI platform that supports voice and chat AI agents, agent assist tools, and integrations with major contact center platforms. Their business model focuses on B2B SaaS, targeting enterprises seeking to deploy AI-powered customer service automation across multiple channels and languages. The company demonstrates strong market positioning with a professional and content-rich website, consistent branding, and clear trust indicators.

Scanned

NIS2 and GDPR posture

GDPR outside view
68/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
75
Email security
85
DNS health
90
Network security
100
GDPR outside view
68
Average
82

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention cognigy.com, from OffSeq Breach.

Total records
28
Employees
0
Customers
28
Third parties
0
Weak passwords
7%

2 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for cognigy.com.

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Breach keeps ingesting new leaks, so these numbers can grow between scans.

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

The company leverages HubSpot CMS for its digital presence and integrates advanced marketing and analytics tools such as Google Tag Manager and HubSpot Analytics. Their ecosystem includes partnerships and integrations with major contact center providers like Avaya, AWS, Genesys, and Microsoft. Cognigy targets industries including finance, healthcare, retail, and telecommunications, offering tailored AI agents for various use cases. The website content and structured data confirm a medium-sized enterprise with a focus on innovation and customer-centric AI solutions. The absence of WHOIS data limits domain transparency but does not detract from the company's evident market credibility.

Security posture

The website enforces HTTPS with strong SSL configuration and includes standard security headers, indicating good baseline security practices. Cookie consent mechanisms and privacy policies align with GDPR compliance. However, explicit security policies, incident response contacts, and vulnerability disclosure mechanisms are not publicly available, representing areas for improvement. No vulnerabilities or exposed sensitive data were detected during analysis. Overall, the security posture is solid but could be enhanced by publishing detailed security governance information and incident response procedures.

Recommendations

  1. Publish a dedicated security policy and incident response page to improve transparency.
  2. Implement and publicize a vulnerability disclosure program or security.txt file.
  3. Enhance website accessibility features to meet higher standards.
  4. Add a clear terms of service page to complement privacy and cookie policies.
  5. Expand contact options for security and abuse reporting to build trust.

Contact details published on the site

Addresses
Legal name
Cognigy GmbH
VAT number
DE309073054
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Cognigy GmbH
Description
Cognigy is a global leader in Conversational AI to support customer service automation.
Key services
Conversational AI platform, AI Agents for voice and chat, Agent Assist, AI for sales and marketing, Contact center AI integrations
Content quality
excellent
Branding
consistent

Technology

Stack
HubSpot CMS, Google Tag Manager, Vimeo video embedding, Google Fonts, JavaScript libraries for UI and analytics
Platforms
HubSpot
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Cookie consent banner implemented
  • No exposed sensitive data found

Analytics and tracking

Services
Google Analytics, HubSpot Analytics
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
HubSpot Analytics
Marketing tools
HubSpot
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and no blocking detected.
  2. Uses HubSpot CMS and integrates multiple marketing and analytics tools.
  3. Strong business branding and clear market positioning in Conversational AI.
  4. Privacy and cookie policies are present and GDPR compliant.
  5. No explicit security or incident response policies published.
  6. WHOIS data is unavailable, limiting domain registration transparency.
Technical notes

Notes

The website is built on HubSpot CMS, utilizing modern web technologies including JavaScript libraries for UI enhancements and analytics integration. Performance is moderate with good mobile optimization and SEO practices. The site uses structured data (JSON-LD) for organization and video content, improving search engine understanding. Hosting details are not explicitly identified, but the use of HubSpot suggests managed hosting. Technical risks are minimal, with no outdated or vulnerable libraries detected. Opportunities exist to improve accessibility and publish more comprehensive technical and security documentation.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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