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Security report for clustaar.com

Clustaar · Technology · France

Medium risk. 6 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

71/100

Risk levelMedium

0–100, higher is better. How it is calculated

Clustaar is a French technology company specializing in AI-powered chatbot solutions aimed at enhancing customer service and conversational automation. Founded in 2013, the company targets businesses seeking to leverage conversational AI to improve customer interactions and feedback analysis. The website is built on WordPress using the Divi theme, hosted by OVH sas, and employs Cloudflare DNS services. The technical infrastructure is modern but basic, with HTTPS enabled and reCAPTCHA implemented for form security. However, the site lacks explicit privacy, cookie, and terms of service policies, as well as detailed contact information and security policies, which are important for compliance and trust. Overall, the website presents a professional and business-focused image with good design and user experience but could improve in privacy compliance and security transparency.

Scanned

NIS2 and GDPR posture

GDPR outside view
50/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

6 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching clustaar.com

This scan found 19 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
30
Email security
85
DNS health
85
Network security
100
GDPR outside view
50
Average
71

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Clustaar operates in the conversational AI niche, offering chatbot solutions that automate customer service and analyze customer feedback. The business model is B2B SaaS, targeting enterprises and businesses that require AI-driven customer engagement tools. The company has maintained a consistent online presence since 2013, indicating stability. While the website lacks explicit trust signals such as certifications or detailed contact information, the domain registration data is consistent and transparent, supporting legitimacy. The use of HubSpot and Jetpack analytics suggests an interest in marketing and user engagement tracking. The absence of detailed privacy and security policies may impact customer trust and compliance with regulations like GDPR.

Security posture

The website employs HTTPS and Cloudflare DNS but does not enable DNSSEC, which could enhance DNS security. Security headers are not detected, and there is no published security policy or incident response contact information. The use of Google reCAPTCHA is a positive security measure to prevent automated abuse. No vulnerabilities or exposed sensitive data were detected in the provided content. The lack of a vulnerability disclosure policy or security.txt file limits transparency in security practices. Overall, the security posture is basic and could benefit from improvements in security headers, policy publication, and DNS security enhancements.

Recommendations

  1. Enable DNSSEC to strengthen DNS security and prevent spoofing.
  2. Publish comprehensive privacy and cookie policies with clear GDPR compliance statements.
  3. Add explicit contact information including company emails and phone numbers for customer support and incident response.
  4. Implement and publish a security policy and incident response procedures, including a security contact email.
  5. Add security headers such as Content-Security-Policy, X-Frame-Options, and Strict-Transport-Security to improve protection against common web attacks.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Clustaar
Description
Clustaar provides AI-powered chatbot solutions focused on customer feedback and conversational automation.
Key services
AI chatbots, Customer feedback analysis, Conversational automation
Content quality
good
Branding
consistent

Technology

Stack
JavaScript, Google reCAPTCHA, Cloudflare DNS
Frameworks
Divi Theme
Platforms
WordPress
Performance
moderate
Mobile
good
Accessibility
basic
SEO
basic

Security

Observed score
70/100
Good practices seen
  • HTTPS enabled
  • Use of reCAPTCHA for forms

Analytics and tracking

Services
HubSpot (js.hs-scripts.com), Jetpack (stats.wp.com)
Tracking level
moderate
Privacy practices
poor

Advertising

Transparency
poor

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
moderate

Key observations

  1. Website is accessible with no blocking or WAF challenges.
  2. No explicit privacy, cookie, or terms of service policies found on the main page or indicated in metadata.
  3. No explicit contact emails or phone numbers found in the provided HTML content.
  4. Use of WordPress CMS with Divi theme and Cloudflare DNS.
  5. Security practices are basic but HTTPS is enabled and reCAPTCHA is used.
  6. No security.txt or vulnerability disclosure page detected.
  7. No data protection officer contact or incident response contacts found.
  8. Content is business-focused and safe for general audiences.
  9. Limited trust indicators such as certifications or testimonials visible in the content.
Technical notes

Notes

The website is built on WordPress with the Divi theme, a widely used CMS and theme combination that supports flexibility and ease of content management. The site loads external fonts from Google Fonts and uses Google reCAPTCHA for form security. Hosting is provided by OVH sas, a reputable European hosting provider. Performance is moderate, with some optimization possible. Mobile optimization is good, but accessibility features are basic and could be enhanced. SEO optimization is basic, with meta tags present but no advanced structured data or Open Graph tags detected. The technical stack is modern but could benefit from additional security and performance enhancements.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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