Skip to main content

Security report for click4assistance.co.uk

Click4Assistance · Technology · United Kingdom

Low risk. 2 critical or high findings in Security headers and SSL/TLS.

Security score

76/100

Risk levelLow

0–100, higher is better. How it is calculated

Click4Assistance is a UK-based technology company specializing in live chat software, chatbots, and AI agent solutions for business websites. With over 20 years of experience, the company offers GDPR-compliant, fully customizable web chat solutions integrated with omni channel messaging platforms such as WhatsApp and Facebook Messenger. Their market position is strong within the UK, serving thousands of clients including notable brands like Honeywell and Barnardos. The company emphasizes UK data residency and compliance with key certifications such as ISO 27001:2022 and GDPR. Technically, the website leverages modern frameworks including Blazor Server and jQuery, with robust consent management via Cookiebot and analytics through Google Tag Manager. The site is well-optimized for performance, mobile responsiveness, and accessibility, reflecting a mature digital infrastructure. Security practices include HTTPS enforcement, CSRF protection, and comprehensive cookie consent mechanisms, contributing to a strong security posture. While the site demonstrates excellent compliance and security maturity, it lacks explicit incident response contact details and a vulnerability disclosure policy, which are recommended for enhanced transparency and readiness. Overall, the website presents a professional, trustworthy, and technically sound platform aligned with its business objectives and regulatory requirements.

Scanned

NIS2 and GDPR posture

GDPR outside view
95/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…
  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching click4assistance.co.uk

This scan found 21 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

Billed monthly to your card. Cancel anytime. The full timeline opens with your unlock code.

Full report

€39.90one-time

  • The complete analysis as a PDF you can cite
  • Email delivery with an unlock code
  • Lifetime access to this report

Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
82
Security headers
50
Email security
65
DNS health
65
Network security
100
GDPR outside view
95
Average
76

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention click4assistance.co.uk, from OffSeq Breach.

Total records
30
Employees
0
Customers
30
Third parties
0
Weak passwords
10%

3 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for click4assistance.co.uk.

Select it in the checkout above.

Breach keeps ingesting new leaks, so these numbers can grow between scans.

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Click4Assistance operates as a SaaS provider targeting UK businesses seeking advanced live chat and AI communication tools. Their competitive advantage lies in their long-standing UK presence, comprehensive product suite including AI-powered chatbots, and strong compliance with UK data protection laws. Revenue streams likely include subscription-based software licenses, managed services, and partnership programs. The company maintains a robust partnership ecosystem and emphasizes customer support and consultancy. Growth indicators include active content marketing via blogs, videos, and social media engagement. Strategic observations highlight a focus on UK market needs, data sovereignty, and integration capabilities with CRM and messaging platforms.

Security posture

The website exhibits a mature security posture with HTTPS enforced and multiple security headers implemented. Cookie consent is managed via Cookiebot, ensuring GDPR compliance. Session and anti-forgery cookies indicate protection against common web attacks. No vulnerabilities or exposed sensitive data were detected in the HTML content. However, the absence of a public incident response contact or vulnerability disclosure policy suggests room for improvement in security transparency and incident readiness. Data protection practices align with ISO 27001 standards, and the company emphasizes UK data residency, enhancing trust. Overall, the security culture appears strong but could benefit from enhanced communication of security policies.

Recommendations

  1. Publish a dedicated incident response page or provide a security contact email to improve transparency and readiness.
  2. Implement and publicize a vulnerability disclosure policy or security.txt file to encourage responsible reporting of security issues.
  3. Continue to monitor and update cookie and privacy policies to maintain GDPR compliance as regulations evolve.
  4. Enhance contact information availability by including verified company phone numbers and emails for sales and support.
  5. Maintain and regularly audit security headers and SSL configurations to uphold high security standards.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Click4Assistance
Description
UK Live Chat Software, ChatBots and AI Agent provider offering GDPR compliant web chat software for small and large businesses. Over 20 years powering online communication for UK businesses with a live chat software suite including Chatbots, AI Agent Chatbots and omni channel business integration with Facebook and WhatsApp.
Key services
Live Chat Software, Chatbots, AI Agents (ChatGPT powered), Omni Channel Messaging (WhatsApp, Facebook Messenger, SMS), Video Chat, Click2Call, Meeting Rooms, Integrations with CRM systems
Content quality
excellent
Branding
consistent

Technology

Stack
Blazor Server, jQuery, Google Tag Manager, Cookiebot Consent Management
Frameworks
Blazor
Platforms
Web
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • CSRF protection (.AspNetCore.Antiforgery cookie)
  • Cookie consent management with Cookiebot
  • Session management cookies
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Google Analytics
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Google Ads
Tracking pixels
Cookiebot
Marketing tools
Cookiebot
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and professional design
  2. Strong emphasis on GDPR compliance and UK data residency
  3. Multiple certifications and trust signals prominently displayed
  4. Comprehensive cookie consent mechanism implemented via Cookiebot
  5. No explicit terms of service page found
  6. Contact information primarily via contact forms; no direct emails or phone numbers explicitly found in HTML
  7. Use of modern web technologies including Blazor and Cookiebot
  8. Active social media presence with verified links
  9. Good SEO and metadata usage including Open Graph tags
Technical notes

Notes

The website is built using Blazor Server technology combined with jQuery, indicating a modern and interactive web application framework. Google Tag Manager and Cookiebot are integrated for analytics and consent management, respectively. The site demonstrates good performance and mobile optimization, with responsive design and accessibility considerations. SEO is supported by comprehensive meta tags and Open Graph data. No CMS is explicitly detected, suggesting a custom or proprietary platform. Hosting details are not explicitly stated but data residency in the UK is emphasized. Technical risks are minimal, with no outdated or vulnerable libraries detected in the provided content.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Reviews of this site

Share your experience with click4assistance.co.uk. Every review is verified by email and published after moderation.

Overall rating
Select a rating
4000 characters remaining

We’ll email you to confirm your review and keep your details private.

Community rating

No published reviews yet. Be the first to review click4assistance.co.uk.

Feedback on this report

Rate this report, add an optional comment, and tell us if you want a security specialist to follow up.

Overall report quality
Select a rating
2000 characters remaining

We only use your feedback to improve Guard reports. Contact details are never shared.