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Security report for clarosoftware.com

Texthelp Ltd. · Education · United Kingdom

Partial score · DNS & email only

68/100

0–100, higher is better. How it is calculated

Texthelp Ltd. is a UK-based company specializing in assistive technology designed to support disabled students, particularly those receiving the Disabled Students' Allowance (DSA). Their product suite includes tools for reading, writing, math accessibility, and study support, targeting higher education students and educators. The company positions itself as a trusted provider in the education technology sector, with a focus on inclusivity and accessibility. The website reflects a professional and user-friendly digital presence, leveraging modern web technologies and marketing automation tools to engage its audience effectively. The company maintains active social media channels and provides comprehensive resources and support for its users. From a technical perspective, the website is built on React and Next.js frameworks, integrated with Prismic CMS, and employs multiple tracking and analytics services to monitor user engagement and marketing effectiveness. Security posture is generally strong with HTTPS enforced and no visible sensitive data exposure, though explicit security headers were not detected in the provided data. Privacy compliance is supported by a comprehensive privacy policy and GDPR adherence, but the absence of a cookie consent mechanism is noted. The WHOIS data for the domain is unavailable, which slightly reduces trust but does not detract significantly from the overall legitimacy given the professional website and business presence. Overall, Texthelp Ltd. demonstrates a mature digital infrastructure and a strong commitment to supporting disabled students through technology.

Scanned

NIS2 and GDPR posture

GDPR outside view
68/ 100 · Medium
Checks completed
6of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • Critical

      Unable to retrieve SSL certificate

      Could not establish secure connection to retrieve certificate information

      What to do: Check if the server is accessible and SSL/TLS is properly configured

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
0
Email security
87
DNS health
85
Network security
100
GDPR outside view
68
Average
68

Not counted

  • Security headers: did not complete in this scan.
  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Texthelp operates in the education technology sector, focusing on assistive solutions for disabled students in the UK. Their competitive advantage lies in a comprehensive product suite tailored to DSA recipients and a strong emphasis on accessibility and inclusivity. The business model revolves around software licensing and support services for educational institutions and individual users. Revenue streams likely include product sales, licensing fees, and training or support services. The target customer segments include higher education students with disabilities, disability advisors, and educational institutions. Growth indicators include active resource centers, webinars, and partnerships with recognized organizations. The company maintains a partnership ecosystem with other assistive technology providers and educational bodies. Strategic observations highlight a focus on continuous product development, customer support, and awareness campaigns to increase DSA uptake.

Security posture

The website demonstrates a good security maturity level with HTTPS enforced and no visible exposure of sensitive data. The use of asynchronous loading for tracking scripts reduces performance impact but requires careful management to avoid privacy issues. The absence of explicit security headers such as Content-Security-Policy and X-Frame-Options is a gap that should be addressed to enhance protection against common web attacks. There is no public security policy or incident response information found, which could improve transparency and trust. Compliance with GDPR is indicated by the privacy policy, but the lack of a cookie consent mechanism may be a compliance risk. No vulnerabilities or malware indicators were detected in the provided data. Overall, the security posture is solid but could benefit from enhanced header policies and explicit vulnerability disclosure mechanisms.

Recommendations

  1. Implement and enforce security headers including Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options to mitigate common web vulnerabilities.
  2. Add a cookie consent banner or mechanism to comply fully with GDPR and ePrivacy Directive requirements.
  3. Publish a security policy and incident response contact information to improve transparency and user trust.
  4. Consider creating and hosting a security.txt file to facilitate responsible vulnerability disclosure.
  5. Regularly audit third-party scripts and tracking pixels to ensure they comply with privacy and security standards.

Contact details published on the site

Addresses
Legal name
Texthelp Ltd.
Registration number
NI 31186
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Texthelp Ltd.
Description
Across the Texthelp Group, we design assistive technology to help students meet the challenges of reading, writing, maths and study. We help higher education students across the UK who struggle with literacy and mathematical challenges, giving them confidence to study smarter and achieve their full potential.
Key services
Read&Write, Equatio, Writing Helper, Global Tasks, AutoCorrect, ClaroRead, OrbitNote, ExamWritePad
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, Google Tag Manager, LinkedIn Insight Tag, Saleswings, Snap Pixel, Mautic Forms
Frameworks
React, Next.js
Performance
moderate
Mobile
good
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Use of security-related scripts asynchronously
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Google Analytics (via GTM), LinkedIn Insight, Saleswings, Snap Pixel
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
LinkedIn Insight Tag, Saleswings, Snap Pixel
Marketing tools
Mautic Marketing Automation
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is professionally designed and well-structured
  2. Focus on assistive technology for disabled students in the UK
  3. Multiple products and solutions offered with detailed descriptions
  4. Active social media presence with official company accounts
  5. Use of modern web technologies and marketing automation
  6. No visible security or privacy policy gaps on the website
  7. WHOIS data unavailable, possibly due to privacy protection or data source limitations
Technical notes

Notes

The website is built using modern JavaScript frameworks React and Next.js, providing server-side rendering and good performance. Content is managed via Prismic CMS, enabling flexible content updates. The site integrates multiple marketing and analytics tools including Google Tag Manager, LinkedIn Insight, Saleswings, and Snap Pixel, indicating a mature marketing infrastructure. Performance is moderate with asynchronous script loading and preloading of CSS assets. Mobile optimization and accessibility are well addressed, with responsive design and accessibility features evident. There is no explicit hosting provider identified from the data. Technical risks include the absence of certain security headers and potential privacy compliance gaps due to missing cookie consent mechanisms. Overall, the technical infrastructure is modern and well-implemented, supporting a professional user experience.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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