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Security report for citnow.com

CitNOW · Technology · United Kingdom

Medium risk. 4 critical or high findings in Security headers and SSL/TLS.

Security score

63/100

Risk levelMedium

0–100, higher is better. How it is calculated

CitNOW is a UK-based technology company specializing in personalized digital communication solutions for the automotive industry, including dealerships and workshops. Established since 2008, it positions itself as a market leader and originator in automotive video communication. The company offers a suite of products designed to enhance customer engagement, streamline vehicle appraisal, and optimize aftersales processes. The website reflects a mature digital presence with professional design, comprehensive content, and multi-language support, targeting automotive retailers and customers globally. Technically, the website is built on WordPress with modern JavaScript libraries and integrates multiple marketing and analytics tools such as HubSpot, Google Tag Manager, and Osano for cookie consent management. The site is mobile-optimized and SEO-friendly, though some accessibility features could be improved. Security posture is good with HTTPS enforced and cookie consent implemented, but explicit security headers are not evident, and no visible security or incident response policies are published. The WHOIS data for the domain is missing or unavailable, which raises some concerns about domain registration transparency. Despite this, the website content and structure indicate a legitimate and professional business. No critical security vulnerabilities or adult content were detected. Overall, the site demonstrates a solid digital maturity with room for improvement in security headers and transparency. Strategic recommendations include enhancing security headers, publishing clear security and incident response policies, and improving domain registration transparency to strengthen trust.

Scanned

NIS2 and GDPR posture

GDPR outside view
83/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1
    • High

      Weak SSL Key Length

      SSL certificate uses 384-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching citnow.com

This scan found 23 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
42
Security headers
50
Email security
80
DNS health
80
Network security
40
GDPR outside view
83
Average
63

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

CitNOW operates in the automotive technology sector, providing B2B SaaS solutions that leverage personalized video and imaging to improve customer experience and operational efficiency for dealerships and workshops. Their market positioning as an originator and leader in automotive video communication gives them a competitive advantage. The business model focuses on subscription-based digital tools integrated with CRM and sales processes. Their target customers include OEM groups, automotive retailers, and end customers seeking transparency and engagement. The company shows strong partnership ecosystems and uses advanced marketing tools to drive growth. Testimonials and case studies indicate successful deployments and customer satisfaction, supporting a medium-sized enterprise profile with a UK base and international reach.

Security posture

The website demonstrates a good security posture with HTTPS enforced and a robust cookie consent mechanism via Osano, indicating GDPR compliance. However, explicit security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options are not visibly implemented, which could expose the site to certain web-based attacks. No exposed sensitive data or vulnerable libraries were detected in the HTML content. The absence of published security policies or incident response information suggests an area for improvement in transparency and readiness. Overall, the security maturity is moderate to good, with recommendations to enhance header implementation and publish security documentation.

Recommendations

  1. Implement and enforce comprehensive HTTP security headers including Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options.
  2. Publish a clear security policy and incident response plan accessible from the website to improve transparency and trust.
  3. Investigate and resolve the missing WHOIS data to improve domain registration transparency and legitimacy perception.
  4. Enhance accessibility features to meet WCAG standards for broader compliance and user inclusivity.
  5. Regularly audit third-party scripts and marketing tools for security vulnerabilities and privacy compliance.

Contact details published on the site

Addresses
Legal name
CitNOW
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
CitNOW
Description
We are the originators of the automotive video industry having been established as video experts since 2008. Our solutions span both dealership and workshop
Key services
Personalised video communication, Vehicle appraisal digitisation, CRM solutions for automotive, Vehicle condition assessments, Multi-channel customer communication, Data-driven insights, Aftersales optimisation
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress 6.8.2, jQuery 3.3.1 and 3.5.1, HubSpot scripts, Google Tag Manager, Font Awesome 3.2.1, Osano Consent Management, MasterSlider 3.7.8, Flatpickr, Select2
Frameworks
WordPress
Platforms
WordPress CMS
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Cookie consent management via Osano
  • No exposed sensitive data in HTML
  • Use of modern libraries and scripts

Analytics and tracking

Services
Google Analytics (via GTM), HubSpot Analytics
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Facebook Ads, Twitter Ads, LinkedIn Ads
Tracking pixels
Facebook Pixel, Twitter Universal Website Tag, LinkedIn Insight Tag
Marketing tools
HubSpot
Transparency
good

Site quality

Design
excellent
User experience
good
Content relevance
excellent
Navigation
good
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and multimedia
  2. Strong focus on automotive digital communication solutions
  3. Comprehensive cookie consent and privacy compliance mechanisms
  4. No exposed emails or phone numbers explicitly found in HTML
  5. Contact primarily via web forms and dedicated contact pages
  6. Use of multiple third-party marketing and analytics tools
  7. No visible security policy or incident response information
  8. No terms of service page detected
  9. WHOIS data missing, raising some concerns about domain registration transparency
Technical notes

Notes

The website is built on WordPress 6.8.2, utilizing modern JavaScript libraries such as jQuery and third-party integrations including HubSpot, Google Tag Manager, and Osano for consent management. The presence of MasterSlider and Select2 indicates use of advanced UI components. The site is multi-lingual with hreflang tags and uses structured data (JSON-LD) for SEO enhancement. Performance is moderate with some optimization possible. Mobile responsiveness is good, but accessibility could be improved. The technical stack is mature and well-integrated, supporting a professional digital presence suitable for a medium-sized enterprise in the technology sector.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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