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Security report for churnzero.com

ChurnZero · Technology · United States

Medium risk. 8 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

60/100

Risk levelMedium

0–100, higher is better. How it is calculated

ChurnZero is a technology company specializing in AI-powered customer success software designed to help businesses improve customer experience and drive revenue growth. Positioned as a top-rated and most-loved solution in the customer success market, ChurnZero offers a comprehensive platform including AI engagement analysis, customer health scoring, automation, and renewal forecasting. The company targets customer success teams, CROs, and CCOs primarily within SaaS and technology sectors. Technically, the website is built on WordPress with the Divi theme and leverages modern JavaScript libraries and integrations such as HubSpot forms, ZoomInfo, and ChiliPiper for marketing and lead management. Security posture is solid with HTTPS enforced and multiple security headers present, though enhancements like enabling HSTS and OCSP stapling are recommended. Privacy compliance is well addressed with clear privacy and cookie policies and a consent mechanism via Osano CMP. Overall, the website demonstrates strong business credibility, technical maturity, and user experience, with no blocking or WAF interference detected.

Scanned

NIS2 and GDPR posture

GDPR outside view
25/ 100 · Critical
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

8 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching churnzero.com

This scan found 20 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
52
Security headers
50
Email security
50
DNS health
85
Network security
100
GDPR outside view
25
Average
60

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

ChurnZero operates in the competitive customer success software market, leveraging AI to differentiate its offerings. Its business model is SaaS-based, focusing on recurring revenue from customer success teams aiming to reduce churn and increase expansion revenue. The company showcases strong market positioning through awards, partner logos, and certifications, indicating a mature ecosystem and strategic partnerships. The website content and integrations suggest a focus on enterprise and medium-sized businesses in the technology sector. Marketing tools and analytics indicate a data-driven approach to customer acquisition and engagement. The absence of privacy protection in WHOIS and consistent domain registration support legitimacy and transparency.

Security posture

The website employs HTTPS with a valid SSL certificate supporting modern TLS protocols (TLS 1.3, 1.2, 1.1). Security headers such as Strict-Transport-Security, X-XSS-Protection, and X-Content-Type-Options are present, enhancing protection against common web attacks. However, HSTS is not fully enabled (missing includeSubDomains and preload), and OCSP stapling is not implemented, which could improve certificate validation performance and security. No vulnerable or weak cipher suites were detected. No exposed sensitive data or known vulnerabilities were found in the analysis. Privacy policies and cookie consent mechanisms are implemented, supporting GDPR compliance. Incident response and security policy pages are not found, representing an area for improvement. Overall, the security posture is good but can be enhanced with additional best practices.

Recommendations

  1. Enable full HSTS with includeSubDomains and preload to strengthen HTTPS enforcement.
  2. Implement OCSP stapling to improve SSL certificate revocation checking and performance.
  3. Publish dedicated security policy and incident response pages to improve transparency and readiness.
  4. Add a security.txt file to facilitate vulnerability disclosure and improve security communication.
  5. Regularly audit and update third-party scripts and plugins to mitigate potential vulnerabilities.

Contact details published on the site

Addresses
Technical notes

Notes

The website is built on WordPress CMS using the Divi theme framework, indicating a widely adopted and supported platform. It uses modern JavaScript libraries such as jQuery, Swiper.js for sliders, and Lottie for animations, enhancing user experience and interactivity. Integration with marketing and analytics tools like HubSpot, ZoomInfo, ChiliPiper, and Google Tag Manager shows a mature digital marketing infrastructure. Performance is optimized with FlyingPress caching and lazy loading techniques. The site is mobile responsive and SEO optimized with proper meta tags and structured data (JSON-LD). Hosting is on AWS infrastructure, providing scalability and reliability. Accessibility is basic but could be improved. Overall, the technical implementation is modern and robust with room for incremental improvements.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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