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Security report for chkmkt.com

Medallia · Technology · N/a

Low risk. 3 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

83/100

Risk levelLow

0–100, higher is better. How it is calculated

Medallia is a leading enterprise software company specializing in experience management solutions that enable businesses to capture and analyze customer and employee feedback. Their Agile Research product offers DIY surveys and advanced analytics to provide quick insights, positioning Medallia as a key player in the market research and customer experience sectors. The website reflects a mature digital presence with comprehensive content, clear navigation, and professional branding consistent with an enterprise-grade SaaS provider. The technical infrastructure leverages a WordPress CMS with integrations of multiple marketing, analytics, and customer engagement tools such as Google Tag Manager, Adobe DTM, Marketo, and Thunderhead. Hosting appears to be cloud-based with use of AWS S3 buckets for resource delivery. The site is mobile-optimized and accessible, with good SEO practices evident in meta tags and structured data. Security posture is strong with HTTPS enforced and enterprise-grade security policies linked. While explicit security headers are not fully confirmed in the HTML, the use of reputable third-party services and absence of exposed sensitive data indicate good security hygiene. Privacy and cookie policies are comprehensive and GDPR compliant, though incident response contacts and vulnerability disclosure policies are not publicly evident. Overall, the website presents a low-risk profile with high professionalism and trustworthiness. The absence of WHOIS data reduces transparency but is common for large enterprises using privacy services. Strategic recommendations include enhancing visible security headers, publishing incident response contacts, and establishing a vulnerability disclosure program to further strengthen trust and compliance.

Scanned

NIS2 and GDPR posture

GDPR outside view
68/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching chkmkt.com

This scan found 14 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
82
Security headers
75
Email security
87
DNS health
85
Network security
100
GDPR outside view
68
Average
83

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Medallia operates in the technology sector providing SaaS-based experience management solutions targeting large enterprises. Their competitive advantage lies in a comprehensive platform that integrates customer, employee, and contact center experience management with AI-driven analytics. Revenue streams likely include subscription fees for platform access and professional services. The target customers are businesses seeking to improve loyalty, engagement, and operational insights. The company maintains a broad partnership ecosystem and global presence, supported by strong branding and customer success stories. Growth indicators include continuous product innovation and AI leadership. The website content and structure reflect a mature, enterprise-focused business model with emphasis on security and compliance.

Security posture

The security maturity level is high, with enforced HTTPS and enterprise-grade security policies. No vulnerabilities or exposed sensitive data were detected in the website content. Compliance with GDPR is indicated by comprehensive privacy and cookie policies. However, the lack of publicly available incident response contacts and vulnerability disclosure policies suggests room for improvement in transparency and readiness. The use of multiple third-party analytics and marketing tools introduces potential risk vectors that require ongoing monitoring. Overall, the security posture supports business continuity and data protection but would benefit from enhanced public security communications.

Recommendations

  1. Implement and explicitly document security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options.
  2. Publish clear incident response contact information and establish a vulnerability disclosure policy to improve transparency and trust.
  3. Regularly audit third-party scripts and integrations to mitigate supply chain risks.
  4. Enhance data retention policy disclosures to align with privacy compliance best practices.
  5. Develop a long-term security strategy focusing on continuous monitoring, employee training, and compliance with emerging regulations.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Medallia
Description
Medallia provides experience management software and services, including agile research solutions with DIY surveys and advanced analytics to capture customer and employee feedback.
Key services
Agile Research, Customer Experience Management, Employee Experience, Contact Center Solutions, Market Research Services
Content quality
excellent
Branding
consistent

Technology

Stack
Google Tag Manager, Adobe DTM, Marketo, Thunderhead, Vidyard, Weglot, GSAP, Swiper, jQuery
Frameworks
WordPress
Platforms
AWS S3 (for resources), CDNs (jsdelivr, TrustArc, etc)
Performance
moderate
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Enterprise-grade security page linked
  • No exposed sensitive data in HTML
  • Use of security and analytics scripts from reputable sources

Analytics and tracking

Services
Google Analytics, Adobe Analytics, Facebook Analytics, LinkedIn Analytics, Marketo Analytics, Demandbase
Tracking level
extensive
Privacy practices
good

Advertising

Ad networks
Facebook Ads
Tracking pixels
Facebook Pixel, LinkedIn Insight Tag, Marketo Munchkin, Demandbase
Marketing tools
Marketo, Qualified, Thunderhead, Bizible
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and navigation.
  2. No signs of WAF or blocking mechanisms.
  3. Strong use of third-party marketing and analytics tools.
  4. No exposed sensitive information or security issues detected in HTML.
  5. WHOIS data unavailable, likely due to privacy or proxy registration.
  6. Comprehensive privacy and cookie policies present.
  7. Contact information available via contact form; no direct emails or phone numbers found in HTML.
  8. No vulnerability disclosure or incident response contacts found publicly.
Technical notes

Notes

The website is built on WordPress CMS with a modern tech stack including GSAP for animations, Swiper for sliders, and multiple marketing and analytics integrations such as Google Tag Manager, Adobe DTM, Marketo, and Demandbase. Hosting leverages AWS S3 for resource storage and CDN services for performance optimization. The site is mobile responsive and accessible, with good SEO metadata and structured data. Performance is moderate, likely influenced by the number of third-party scripts. Technical risks include dependency on multiple external services which require vigilant security management. Opportunities exist to optimize loading times and enhance security header implementation.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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