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Security report for chatwee.com

Chatwee · Technology · Poland

Medium risk. 6 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

64/100

Risk levelMedium

0–100, higher is better. How it is calculated

Chatwee is a well-established technology company founded in 2012, specializing in live chat and instant messaging applications tailored for online communities, virtual events, and team collaboration. The company offers a SaaS model with flexible subscription and pay-per-use plans, serving a broad target audience including mental health support providers, educational webinars, and online gaming communities. Their market position is strong with over 80,000 registered websites and 50 million chat users, supported by multi-language offerings and extensive customization options. Technically, Chatwee employs a modern web technology stack including JavaScript, PHP SDK, and integrates with popular CMS platforms. Hosting is provided via Amazon AWS infrastructure, ensuring reliable performance and scalability. The website is well-optimized for mobile devices, SEO, and accessibility, with fast loading times and a professional design. From a security perspective, the site uses HTTPS and displays a SecurityMetrics certification badge, indicating a commitment to secure operations. However, there is room for improvement by enabling DNSSEC, adding security headers, publishing a security policy, and implementing a cookie consent mechanism to enhance GDPR compliance. No critical vulnerabilities or exposed sensitive data were detected. Overall, Chatwee presents a trustworthy and professional online presence with a solid business model and technical foundation. Strategic enhancements in security transparency and privacy compliance would further strengthen their risk posture and customer trust.

Scanned

NIS2 and GDPR posture

GDPR outside view
80/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

6 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching chatwee.com

This scan found 25 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Full report

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
52
Security headers
20
Email security
70
DNS health
60
Network security
100
GDPR outside view
80
Average
64

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Chatwee operates in the technology sector providing live chat solutions primarily targeting online communities and virtual event organizers. Their competitive advantage lies in high user capacity, multiple chat rooms, extensive customization, and a feature-rich platform developed with customer feedback. The business model is subscription-based with additional pay-per-use options, appealing to a wide range of customers from small communities to large enterprises. The company maintains a strong partnership ecosystem through integrations with popular CMS platforms and developer APIs. Growth indicators include a large user base and multi-language support. Strategic observations suggest focusing on enhancing security policies and privacy compliance to meet evolving regulatory requirements.

Security posture

Chatwee demonstrates a mature security posture with HTTPS enforcement and third-party certification (SecurityMetrics). The absence of DNSSEC and security.txt files indicates potential gaps in DNS security and vulnerability disclosure practices. No incident response or security policy information is publicly available, which could impact transparency and readiness perception. The use of modern analytics and tracking tools suggests extensive user data collection, necessitating robust privacy controls. Overall, the security maturity is good but could benefit from formalized policies and enhanced DNS security measures to mitigate risks and improve compliance.

Recommendations

  1. Enable DNSSEC on the domain to protect against DNS spoofing and improve overall DNS security.
  2. Publish a comprehensive security policy and incident response plan on the website to increase transparency and preparedness.
  3. Implement a cookie consent mechanism to comply fully with GDPR and enhance user privacy controls.
  4. Add security headers such as Content-Security-Policy, X-Content-Type-Options, and X-Frame-Options to harden the website against common web attacks.
  5. Consider publishing a security.txt file to facilitate responsible vulnerability disclosure and improve security communication.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Chatwee
Description
Group chat app for online communities. Used wherever visitor interaction and engagement are key to the site's functioning.
Key services
Live chat application, Instant messaging, Multiple chat rooms, Customization and integrations, APIs and SDKs for developers
Content quality
excellent
Branding
consistent

Technology

Stack
JavaScript, PHP SDK, Google Analytics, Facebook Pixel, FontAwesome, Google Fonts
Platforms
Web, Single Page Applications (SPA) support
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
80/100
Good practices seen
  • HTTPS enabled
  • No exposed sensitive data in HTML
  • Use of security certification (SecurityMetrics)

Analytics and tracking

Services
Google Analytics, Google Tag Manager, Facebook Pixel
Tracking level
extensive
Privacy practices
basic

Advertising

Tracking pixels
Facebook Pixel
Marketing tools
Facebook Pixel
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible and not blocked by WAF or security mechanisms.
  2. Comprehensive product and company information available.
  3. Multiple language versions supported.
  4. No direct company contact emails or phone numbers found; contact is via form.
  5. Security certifications and trust badges are displayed.
  6. Use of modern web technologies and analytics tools.
  7. No explicit security policy or incident response information published.
  8. No cookie consent mechanism detected despite cookie policy presence.
Technical notes

Notes

The website is built using modern web technologies including JavaScript and PHP SDKs, with integration support for popular CMS platforms. Hosting is managed via Amazon AWS, providing a reliable and scalable infrastructure. The site is optimized for performance, mobile responsiveness, and accessibility, with well-structured HTML and CSS. Analytics and marketing tools such as Google Analytics, Google Tag Manager, and Facebook Pixel are extensively used for user tracking and marketing insights. Technical risks are minimal but include the lack of DNSSEC and some missing security headers. Opportunities exist to modernize security practices and improve privacy compliance to align with best practices.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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