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Security report for chatra.io

Chatra · Technology · N/a

Low risk. 3 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

76/100

Risk levelLow

0–100, higher is better. How it is calculated

Chatra is a well-established SaaS company founded in 2002, providing a multichannel customer support platform that integrates live chat, chatbots, email, and social messaging. Recently acquired by Brevo, Chatra serves over 45,000 businesses worldwide, positioning itself as a reliable and scalable solution for businesses of all sizes seeking to enhance customer engagement and support. The website content is professionally presented, with clear calls to action and comprehensive policy documentation, reflecting a mature digital presence. Technically, the website leverages modern JavaScript libraries, including Amplitude for analytics and Google Tag Manager for tag management, hosted behind Cloudflare DNS services. The site is mobile-optimized and performs well, with good SEO and accessibility basics. However, no CMS or major frameworks were detected, indicating a custom-built platform. Security practices include HTTPS enforcement and domain status protections, though DNSSEC is not enabled and security headers are not explicitly observed. From a security perspective, the site demonstrates a solid posture with no visible vulnerabilities or exposed sensitive data. The absence of a dedicated security policy or incident response page and lack of a security.txt file are areas for improvement. Privacy compliance is strong, with clear privacy and cookie policies and GDPR adherence. Contact information is limited to an email address and contact form, with no phone or physical address listed. Overall, Chatra presents a trustworthy and professional online presence with a strong business model and technical foundation. Strategic recommendations include enhancing DNS security with DNSSEC, publishing explicit security policies, and adding security headers to further harden the site. These improvements will bolster trust and security posture, supporting continued growth and compliance in a competitive market.

Scanned

This is an earlier scan of chatra.io. View the latest report

NIS2 and GDPR posture

GDPR outside view
80/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching chatra.io

This scan found 19 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Full report

€39.90one-time

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
50
Email security
70
DNS health
80
Network security
100
GDPR outside view
80
Average
76

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Chatra operates in the technology sector as a SaaS provider specializing in customer support solutions. Its competitive advantage lies in offering an integrated multichannel platform combining live chat, chatbots, email, and social messaging, appealing to a broad range of businesses. Revenue streams likely include subscription plans with free and paid tiers. The recent acquisition by Brevo expands its marketing and CRM capabilities, enhancing its ecosystem. The company targets small to medium businesses and online stores, emphasizing ease of setup and no credit card requirements to lower adoption barriers. Partnerships with Brevo and an affiliate program indicate a growing partnership ecosystem. The company’s long domain age and established customer base suggest stability and market presence.

Security posture

Chatra exhibits a mature security posture with HTTPS enforced and domain registration protections in place. No critical vulnerabilities or exposed sensitive data were detected. However, the lack of DNSSEC and missing security headers such as Content-Security-Policy and X-Content-Type-Options represent potential areas of risk. The absence of a public security policy or incident response contact limits transparency in security incident handling. Privacy policies are comprehensive and GDPR compliant, indicating good data protection practices. Incident response readiness and security culture indicators are not publicly documented, which could be improved to enhance trust. Overall, the security posture is solid but could benefit from additional transparency and technical enhancements.

Recommendations

  1. Enable DNSSEC on the domain to improve DNS security and prevent spoofing.
  2. Publish a dedicated security policy and incident response page to increase transparency.
  3. Implement security headers such as Content-Security-Policy, X-Content-Type-Options, and Strict-Transport-Security.
  4. Create and publish a security.txt file to facilitate vulnerability disclosures.
  5. Expand contact information to include security or abuse contacts to improve incident reporting.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Chatra
Description
Multichannel support platform built for businesses, big and small. Help your customers better with Chatra!
Key services
Live chat, Chatbots, Email integration, Social messaging integration, Mobile apps
Content quality
good
Branding
consistent

Technology

Stack
JavaScript, Amplitude Analytics, Google Tag Manager, Cloudflare DNS, Chatra live chat widget
Performance
fast
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Domain status includes clientDeleteProhibited etc. to prevent unauthorized changes

Analytics and tracking

Services
Amplitude, Google Tag Manager
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Amplitude
Marketing tools
Brevo marketing and CRM
Transparency
good

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website offers a comprehensive multichannel live chat and messaging platform
  2. Clear privacy, cookie, and terms of service policies present
  3. Contact email support@chatra.com is provided
  4. No phone numbers or physical addresses explicitly listed
  5. Modern JavaScript libraries and analytics tools used
  6. No security.txt or explicit security policy found
  7. No DNSSEC enabled on domain
  8. Domain is long-established and not privacy protected
  9. No WAF or blocking detected
Technical notes

Notes

The website is built on a custom platform using modern JavaScript libraries and analytics tools, including Amplitude and Google Tag Manager. Hosting and DNS are managed via Cloudflare, providing performance and security benefits. The site is mobile-optimized with good SEO and accessibility fundamentals. No major CMS or frameworks were detected, indicating bespoke development. Performance is fast with asynchronous script loading. Technical risks include lack of DNSSEC and missing security headers, which could be addressed to reduce attack surface. The site’s technical infrastructure supports a professional and scalable business operation.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 77/100 +1Low27 findingsView report
  2. 76/100Low28 findingsView report
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