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Security report for chatra.io

Chatra · Technology · N/a

Low risk. 3 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

76/100

Risk levelLow

0–100, higher is better. How it is calculated

Chatra is a mature SaaS company founded in 2002, offering a multichannel customer communication platform including live chat, chatbots, email, and social messaging. It serves a broad business audience, from small to large enterprises, and is trusted by over 45,000 businesses worldwide. The company recently became part of Brevo, enhancing its market position. The website is professionally designed, mobile-optimized, and provides clear calls to action for sign-up and support. Technically, the site uses modern analytics tools such as Amplitude and Google Tag Manager, and is hosted with Cloudflare DNS services, ensuring good performance and security. Security posture is solid with HTTPS and domain locks, though DNSSEC is not enabled and no explicit security policy or incident response page is published. Privacy compliance is well addressed with clear privacy and cookie policies and GDPR adherence. Overall, the website reflects a trustworthy and professional business with a strong digital presence.

Scanned

This is an earlier scan of chatra.io. View the latest report

NIS2 and GDPR posture

GDPR outside view
80/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching chatra.io

This scan found 19 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
50
Email security
70
DNS health
80
Network security
100
GDPR outside view
80
Average
76

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Chatra operates in the technology sector, focusing on customer support and communication solutions. Its SaaS business model targets businesses seeking to improve customer engagement through live chat and automated bots. The company leverages partnerships, notably with Brevo, to expand its offerings. Revenue streams likely include subscription plans with free and paid tiers. The large user base and multilingual website indicate a global reach. The affiliate program and marketing tools integration suggest active growth and customer acquisition strategies. The absence of phone contact but presence of email and contact forms aligns with modern SaaS support practices.

Security posture

The website demonstrates a good security maturity level with HTTPS enforced and domain status locks preventing unauthorized changes. However, the lack of DNSSEC and absence of security headers such as Content-Security-Policy or Strict-Transport-Security represent areas for improvement. No vulnerabilities or exposed sensitive data were detected in the HTML content. The site lacks a dedicated security policy or incident response page, which could enhance transparency and preparedness. Privacy policies are comprehensive and GDPR compliant, supporting data protection best practices. Incident response contact channels like security@ or abuse@ emails are not found, which is a minor gap in security readiness.

Recommendations

  1. Enable DNSSEC on the domain to strengthen DNS security and prevent spoofing.
  2. Implement and configure security headers including Content-Security-Policy, X-Frame-Options, and Strict-Transport-Security.
  3. Publish a dedicated security policy and incident response page to improve transparency and readiness.
  4. Add a security.txt file to facilitate vulnerability disclosure and improve security communication.
  5. Consider providing additional contact channels for security incidents such as security@ or abuse@ email addresses.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Chatra
Description
Multichannel support platform built for businesses, big and small. Help your customers better with Chatra!
Key services
Live chat, Chatbots, Email integration, Social messaging, Mobile apps
Content quality
excellent
Branding
consistent

Technology

Stack
JavaScript, Amplitude Analytics, Google Tag Manager, Cloudflare DNS, Chatra live chat widget
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
80/100
Good practices seen
  • HTTPS enabled
  • Domain status includes clientDeleteProhibited and other EPP locks
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Amplitude, Google Tag Manager
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Amplitude
Marketing tools
Amplitude Analytics
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is professionally designed and well-structured
  2. Clear business focus on multichannel customer communication
  3. Multiple language support with hreflang tags
  4. Use of modern analytics and marketing tools
  5. No signs of phishing or malware
  6. Contact information is available but no phone number found
  7. No explicit security policy or incident response page found
  8. No DNSSEC enabled, which is a minor security gap
Technical notes

Notes

The website uses a custom-built platform with modern JavaScript libraries and analytics tools like Amplitude and Google Tag Manager. Hosting is via Cloudflare DNS, providing performance and security benefits. The site is mobile-optimized with responsive design and good accessibility features. SEO is supported by proper meta tags and hreflang for multiple languages. No CMS was detected, indicating a bespoke or proprietary solution. Performance is fast with asynchronous script loading and preconnect/dns-prefetch hints. Technical risks are low, but the absence of some security headers and DNSSEC are minor technical debts. Overall, the technical infrastructure supports a reliable and scalable SaaS offering.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 77/100 +1Low27 findingsView report
  2. 76/100Low28 findingsView report
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