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Security report for chatling.ai

Chatling · Technology · Iceland

Medium risk. 4 critical or high findings in Security headers and SSL/TLS.

Security score

71/100

Risk levelMedium

0–100, higher is better. How it is calculated

Chatling is a technology company specializing in no-code AI chatbot solutions designed to empower businesses with automated customer support, lead generation, and knowledge base search capabilities. The platform targets a broad audience ranging from startups to enterprises, positioning itself as an easy-to-use and scalable SaaS solution. The website demonstrates a strong market position with positive user reviews and trust indicators such as G2 badges and customer testimonials. Technically, the site leverages modern JavaScript frameworks, Cloudflare hosting, and advanced analytics tools like PostHog and Google Tag Manager, ensuring a fast, mobile-optimized, and SEO-friendly experience. Security posture is solid with HTTPS enforcement and domain transfer protections, though improvements could be made by enabling DNSSEC and adding explicit security headers. Privacy compliance is well addressed with comprehensive privacy and cookie policies and a user consent mechanism. Overall, the website is professional, trustworthy, and well-aligned with its business goals.

Scanned

NIS2 and GDPR posture

GDPR outside view
83/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching chatling.ai

This scan found 22 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
15
Email security
75
DNS health
75
Network security
100
GDPR outside view
83
Average
71

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Chatling operates in the competitive AI chatbot market, offering a no-code platform that simplifies chatbot creation and deployment. Its business model is SaaS-based with free trial options and paid plans, targeting businesses seeking automation in customer engagement and lead capture. The company demonstrates growth potential through integrations with popular tools like Zapier and maintains a strong partnership ecosystem. The use of privacy protection in domain registration is typical for startups, and the company maintains transparency with privacy and legal documentation. The presence of an affiliate program indicates active marketing and growth strategies. The company is relatively new, founded in 2023, and focuses on technology sector clients globally, with no physical address or phone contact publicly listed.

Security posture

The website enforces HTTPS and uses clientTransferProhibited status to prevent unauthorized domain transfers, indicating good baseline security practices. However, the absence of DNSSEC and missing explicit security headers such as Content-Security-Policy and X-Frame-Options represent areas for improvement. No security or incident response policies are published, which could affect user trust and compliance readiness. The cookie consent mechanism and privacy policy demonstrate GDPR awareness and compliance. No vulnerabilities or exposed sensitive data were detected in the HTML content. The use of reputable analytics platforms with consent management further supports privacy and security compliance. Overall, the security posture is good but could be enhanced with additional technical controls and transparency.

Recommendations

  1. Enable DNSSEC on the domain to enhance DNS security and prevent spoofing.
  2. Implement and publish a formal security policy and incident response plan on the website.
  3. Add security headers such as Content-Security-Policy, X-Frame-Options, and Strict-Transport-Security.
  4. Consider providing additional contact channels such as a phone number for customer support.
  5. Maintain and regularly update privacy and cookie policies to reflect evolving compliance requirements.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Chatling
Description
Empower your business with custom AI website chatbot that help with customer support, lead generation, knowledge base search, and more. It's free to start!
Key services
AI chatbot builder, Customer support automation, Lead generation, Knowledge base search, Integrations with third-party tools
Content quality
excellent
Branding
consistent

Technology

Stack
JavaScript, PostHog analytics, Cloudflare DNS, jQuery 3.6.2, Custom CSS, Video HTML5 player
Platforms
Cloudflare (DNS and hosting likely), PostHog (analytics)
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Domain status clientTransferProhibited
  • Cookie consent with preferences
  • No exposed sensitive data in HTML

Analytics and tracking

Services
PostHog, Google Analytics (via Google Tag Manager)
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
PostHog
Marketing tools
PostHog, Tolt
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges
  2. Strong focus on AI chatbot technology for business automation
  3. Good privacy and cookie compliance with user consent mechanisms
  4. No direct phone contact found; only email support provided
  5. Modern and professional design with good mobile responsiveness
  6. Use of reputable analytics and tracking tools with consent
  7. No explicit security policy or incident response page found
  8. Domain uses privacy protection but is consistent with business profile
Technical notes

Notes

The website is built with modern web technologies including JavaScript, jQuery, and HTML5 video elements. It uses Cloudflare for DNS and likely hosting, ensuring fast content delivery and DDoS protection. Analytics are handled via PostHog and Google Tag Manager, enabling detailed user behavior tracking with consent. The site is mobile-optimized with responsive design and accessible navigation. No CMS was detected, suggesting a custom or static site architecture. Performance is fast with no broken elements observed. Technical debt appears low, but enabling DNSSEC and adding security headers would improve the overall security posture. The site uses a privacy service for WHOIS, common for startups, and the domain age aligns with the company founding date, indicating a modern and well-maintained technical infrastructure.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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