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Security report for chatkracht.nl

Chatkracht · Technology · Netherlands

High risk. 8 critical or high findings in GDPR outside view, SSL/TLS and 2 other checks.

Security score

36/100

Risk levelHigh

0–100, higher is better. How it is calculated

Chatkracht is a Dutch-based company specializing in combining AI with human contact to provide external customer service solutions. Their offerings include live chat, email support, social messaging integration, and automation tools such as chatbots and ChatGPT. The company targets businesses seeking to enhance customer satisfaction through hybrid AI-human service models. The website is professionally designed using WordPress and Elementor, with good SEO and mobile optimization. The technical infrastructure includes modern plugins and performance optimizations, though hosting details are not explicit. Security posture is adequate with HTTPS enabled but lacks advanced security headers and DNSSEC. Privacy compliance is weak due to missing privacy and cookie policies. Overall, the domain registration is consistent and trustworthy, supporting the legitimacy of the business.

Scanned

NIS2 and GDPR posture

GDPR outside view
33/ 100 · High
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

8 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • Critical

      EU business without adequate privacy measures

      EU businesses are subject to strict GDPR requirements

      What to do: Implement comprehensive GDPR compliance including privacy policy, cookie consent, and data protection measures

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • Critical

      Unable to retrieve SSL certificate

      Could not establish secure connection to retrieve certificate information

      What to do: Check if the server is accessible and SSL/TLS is properly configured

  3. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

Need hands-on remediation? Email guard@offseq.com

Keep watching chatkracht.nl

This scan found 21 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
0
Security headers
15
Email security
65
DNS health
85
Network security
20
GDPR outside view
33
Average
36

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Chatkracht operates in the technology sector, focusing on customer service outsourcing enhanced by AI. Their business model revolves around service provision to B2B clients, leveraging multiple communication channels and software integrations. The company appears small-sized, founded in 2017, with a clear market position as a niche provider. The website content and structured data indicate a well-organized service portfolio and a growing digital presence. Marketing tools like Google Tag Manager and Facebook Pixel are used for analytics and retargeting. No direct partnerships or subsidiaries were identified from the domain data.

Security posture

The website employs HTTPS with a valid SSL configuration, ensuring encrypted communications. However, the absence of DNSSEC and security headers such as Content-Security-Policy and X-Frame-Options reduces the overall security robustness. No exposed sensitive data or vulnerable libraries were detected in the HTML content. The site uses deferred loading for scripts, which can improve performance but requires careful security review. Incident response and security policies are not publicly documented, indicating a potential compliance gap. Privacy and cookie policies are missing, which is a concern for GDPR compliance given the use of tracking technologies.

Recommendations

  1. Implement and publish comprehensive privacy and cookie policies with explicit consent mechanisms to improve GDPR compliance.
  2. Enable DNSSEC on the domain to enhance DNS security and prevent spoofing.
  3. Add essential security headers (Content-Security-Policy, X-Frame-Options, X-Content-Type-Options) to protect against common web attacks.
  4. Document and publish security and incident response policies to demonstrate security maturity and readiness.
  5. Regularly audit third-party scripts and tracking tools to minimize privacy risks and improve user trust.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Chatkracht
Description
Combineer AI met persoonlijke ondersteuning! Wij zijn dé externe klantenservice voor jouw bedrijf met ultieme klanttevredenheid.
Key services
Live chat support, Email customer service outsourcing, Google Business support, Telefonie outsourcing, Social messaging platforms integration, Customer service software integration, Automation solutions including chatbots and ChatGPT, Recruitment, detachment, and training services
Content quality
good
Branding
consistent

Technology

Stack
WordPress 6.8.1, Elementor 3.28.4, Yoast SEO plugin, WP Rocket 3.18.3, Google Tag Manager, Facebook Pixel, jQuery 3.7.1
Frameworks
Elementor
Platforms
WordPress
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
70/100
Good practices seen
  • HTTPS enabled
  • No DNSSEC enabled
  • Use of Google Tag Manager and Facebook Pixel scripts deferred
  • No exposed sensitive data detected in HTML

Analytics and tracking

Services
Google Tag Manager, VWO
Tracking level
moderate
Privacy practices
poor

Advertising

Tracking pixels
Facebook Pixel
Marketing tools
VWO (Visual Website Optimizer)
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
moderate

Key observations

  1. Website is a professional WordPress site using Elementor and Yoast SEO.
  2. Content focuses on AI-enhanced customer service outsourcing.
  3. No explicit privacy, cookie, or terms of service pages detected in the provided HTML.
  4. No contact emails or phone numbers explicitly found in the HTML content.
  5. Use of modern web technologies and performance optimization via WP Rocket.
  6. Tracking via Google Tag Manager and Facebook Pixel present.
  7. No security headers detected in the HTML content; DNSSEC not enabled.
  8. WHOIS data shows domain is active, registered since 2017, with no privacy protection.
Technical notes

Notes

The website is built on WordPress 6.8.1 with Elementor 3.28.4, leveraging popular plugins like Yoast SEO and WP Rocket for SEO and performance optimization. The tech stack includes jQuery and deferred JavaScript loading to enhance page speed. Structured data in JSON-LD format is used for SEO benefits. The site is mobile optimized and has good navigation clarity. Hosting provider details are not explicit, but the domain is registered with a Dutch registrar consistent with the website's market. Performance is moderate, with room for improvement in security headers and DNS configuration. Overall, the technical implementation supports a professional and functional online presence.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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