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Security report for chathelp.ai

Kraftlager Jekabpils, SIA · Technology · Latvia

Medium risk. 7 critical or high findings in Security headers, GDPR outside view and 2 other checks.

Security score

57/100

Risk levelMedium

0–100, higher is better. How it is calculated

ChatHelp.ai is a technology company founded in 2023 and registered in Latvia as Kraftlager Jekabpils, SIA. The company offers an AI-powered chatbot platform designed to assist businesses, professionals, and students with customer support automation and AI tools integration. Their platform supports over 100 AI tools and agents, enabling customizable AI chat widgets for websites and integrations with popular messaging apps. The website demonstrates a professional and consistent brand presence with good content quality and SEO optimization. Technically, the site is built on WordPress with Elementor and uses modern libraries and Google Analytics for tracking. Security posture is good with HTTPS and domain transfer protection, though DNSSEC is not enabled and some security headers are missing. Privacy compliance is partial, with a privacy policy present but lacking a cookie consent mechanism. Overall, the domain registration details align well with the business claims, indicating legitimacy. The site is accessible without WAF blocking and contains no adult or questionable content.

Scanned

NIS2 and GDPR posture

GDPR outside view
53/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

7 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching chathelp.ai

This scan found 28 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Full report

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Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
60
Security headers
15
Email security
50
DNS health
65
Network security
100
GDPR outside view
53
Average
57

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

ChatHelp.ai positions itself as a niche SaaS provider in the AI chatbot and AI tools market, targeting businesses and individuals seeking AI assistance for customer support and productivity. Their business model revolves around subscription-based access to AI tools with user-controlled API keys, reducing costs and increasing flexibility. The company emphasizes integrations with major platforms and multilingual support, aiming to serve a global audience. The presence of testimonials and a roadmap indicates active development and customer engagement. The company maintains a social media presence across multiple platforms, enhancing brand visibility and community support. The relatively new domain and company founding date suggest a startup phase with growth potential in the AI SaaS market.

Security posture

The website enforces HTTPS and uses Cloudflare DNS services, providing a solid baseline for secure communications. The domain status clientTransferProhibited adds protection against unauthorized transfers. However, DNSSEC is not enabled, which could improve DNS security. The site lacks explicit security headers such as Content-Security-Policy and X-Frame-Options, which are recommended to mitigate common web attacks. No dedicated security policy or incident response information is published, which is a gap in transparency and preparedness. The absence of a cookie consent mechanism may pose compliance risks under GDPR. No vulnerabilities or exposed sensitive data were detected in the HTML content. Overall, the security posture is good but could be enhanced by implementing recommended headers, DNSSEC, and privacy compliance mechanisms.

Recommendations

  1. Enable DNSSEC on the domain to enhance DNS security.
  2. Implement and publish a comprehensive security policy and incident response plan.
  3. Add standard security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options.
  4. Introduce a cookie consent banner/mechanism to comply with GDPR and other privacy regulations.
  5. Maintain and update trust indicators such as certifications and customer testimonials to improve business credibility.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Kraftlager Jekabpils, SIA
Description
AI Customer Support Chat Widget, AI-powered Business, Work & Study Assistant with 100+ AI Tools & Agents, customizable AI chat widget for websites.
Key services
AI Customer Support Chat Widget, AI-powered Business, Work & Study Assistant, 100+ AI Tools & Agents, Custom AI Knowledge Base, Integrations with messaging apps and platforms
Content quality
good
Branding
consistent

Technology

Stack
WordPress, Elementor, Elementskit, Cloudflare DNS, Google Analytics, FontAwesome, jQuery, Google Site Kit
Frameworks
Elementor
Platforms
WordPress
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
75/100
Good practices seen
  • HTTPS enforced
  • ClientTransferProhibited domain status
  • No exposed sensitive data in HTML
  • Use of Cloudflare DNS

Analytics and tracking

Services
Google Analytics, Google Tag Manager
Tracking level
moderate
Privacy practices
basic

Advertising

Marketing tools
Google Site Kit
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Content is focused on AI chatbot and AI tools for business, work, and study.
  3. Good use of structured data and SEO metadata.
  4. No phone numbers or physical addresses found; only email contact provided.
  5. Cookie consent mechanism is missing which may impact GDPR compliance.
  6. Security headers could be improved.
  7. Social media presence is active with multiple platforms linked.
  8. Multiple AI models and integrations are highlighted as key features.
  9. Domain registration and website content are consistent and legitimate.
Technical notes

Notes

The website is built on WordPress CMS using Elementor and Elementskit plugins, leveraging modern JavaScript libraries including jQuery and FontAwesome icons. Google Analytics and Google Tag Manager are integrated for analytics and marketing. The site uses Cloudflare DNS servers but hosting provider details are not explicit. Performance is moderate with lazy loading and responsive design implemented. SEO is well addressed with meta tags, Open Graph, Twitter cards, and JSON-LD structured data. Accessibility is basic but present. The technical stack is modern and appropriate for the business use case, though some security enhancements and performance optimizations could be considered for future improvements.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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