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Security report for chaterimo.com

Chaterimo · Technology · N/a

Medium risk. 3 critical or high findings in Security headers, Email security and 1 other check.

Security score

75/100

Risk levelMedium

0–100, higher is better. How it is calculated

Chaterimo is a technology company offering an AI-powered customer service and sales chatbot platform leveraging advanced language models such as ChatGPT, Anthropic, and Google Gemini. The platform targets e-commerce businesses and websites, providing fast setup, flexible pricing, and deep integration with popular e-commerce platforms like Shopify and Shoptet. The website demonstrates a professional digital presence with clear branding, multilingual support, and interactive chatbot features. Technically, the site uses modern web technologies including Bootstrap, FontAwesome, and analytics tools like Smartlook and Google Tag Manager, hosted on DigitalOcean infrastructure. Security posture is good with HTTPS enforced and cookie consent implemented, though explicit security headers and policies are absent. WHOIS data is missing or unavailable, which slightly reduces trustworthiness but does not detract significantly from the overall professional presentation. Strategic recommendations include publishing comprehensive security and privacy policies, adding contact information, and enhancing security headers to improve compliance and trust.

Scanned

NIS2 and GDPR posture

GDPR outside view
83/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. Email security

    SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.

    • High

      No SPF record found

      SPF helps prevent email spoofing

      What to do: Add SPF record: "v=spf1 include:_spf.yourmailprovider.com ~all"

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching chaterimo.com

This scan found 19 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
55
Email security
55
DNS health
80
Network security
100
GDPR outside view
83
Average
75

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Chaterimo operates in the AI customer service and sales automation sector, focusing on providing affordable and flexible chatbot solutions for e-commerce and websites. Its competitive advantages include rapid deployment, cost-effective pricing models allowing use of customer-owned API keys, and intelligent handoff to human agents. The business model is SaaS-based with integrations across multiple platforms, targeting small to medium-sized online retailers and service providers. The company maintains a partnership ecosystem with platforms like Shopify and Facebook Messenger. Growth indicators include multilingual support and proactive sales features. The website content and client logos suggest a small but professional operation with a focus on technology and e-commerce sectors.

Security posture

The website demonstrates a moderate to good security maturity level with HTTPS enabled and cookie consent mechanisms in place. However, the absence of explicit security headers such as Content-Security-Policy, X-Frame-Options, and a published security policy or incident response plan indicates room for improvement. No vulnerabilities or exposed sensitive data were detected in the HTML content. The lack of contact channels for security incidents and no vulnerability disclosure policy reduces incident response readiness. Compliance with GDPR is implied through cookie consent and privacy policy presence but could be enhanced with clearer documentation. Overall, the security posture is adequate for a small SaaS provider but should be strengthened to meet higher compliance and trust standards.

Recommendations

  1. Publish a comprehensive security policy and incident response plan accessible on the website.
  2. Implement and enforce security headers such as Content-Security-Policy, X-Frame-Options, and Strict-Transport-Security.
  3. Add explicit contact information including emails and phone numbers for customer support and security incidents.
  4. Establish a vulnerability disclosure program and publish a security.txt file to facilitate responsible reporting.
  5. Enhance accessibility features and provide detailed privacy compliance documentation to improve user trust.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Chaterimo
Description
Chaterimo provides 24/7 AI-powered customer service and proactive sales assistant chatbot solutions leveraging ChatGPT, Anthropic, and Gemini technologies. It targets e-commerce and websites to reduce customer service costs and improve response times.
Key services
AI customer service chatbot, Proactive sales assistant, Smart ticketing system, Multi-bot management, E-commerce platform integrations, Knowledge base training
Content quality
good
Branding
consistent

Technology

Stack
ChatGPT, Anthropic, Google Gemini, FontAwesome, Google Fonts, SimpleBar, Smartlook analytics, jQuery, Lottie animations
Frameworks
Bootstrap
Platforms
Shopify, Shoptet, Upgates, WordPress, Squarespace
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Cookie consent mechanism implemented
  • No exposed sensitive data in HTML
  • Use of CSRF token in language change form

Analytics and tracking

Services
Smartlook, Google Tag Manager
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Smartlook
Marketing tools
Leadsy.ai, Rewardful
Transparency
good

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and interactive chatbot iframe
  2. Professional design with consistent branding and clear navigation
  3. Multiple language options supported
  4. Cookie consent banner implemented with user interaction
  5. No direct contact emails or phone numbers found on main pages
  6. No explicit privacy policy page found but cookie policy page exists and is linked
  7. No terms of service or security policy pages detected
  8. Use of modern JavaScript libraries and analytics tools
  9. No signs of malware or phishing
  10. WHOIS data missing or unavailable, which is unusual
Technical notes

Notes

The website is built using modern web technologies including Bootstrap for responsive design, FontAwesome for icons, and Google Fonts for typography. It integrates third-party analytics and marketing tools such as Smartlook and Google Tag Manager, and uses DigitalOcean for hosting and static asset delivery. The site is multilingual with language selection implemented via a form with CSRF protection. Performance is moderate with lazy loading of images and optimized assets. The chatbot integration is embedded via iframe, providing interactive AI customer support. Technical debt appears low, but improvements could be made in security header implementation and accessibility compliance to reduce risks and enhance user experience.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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