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Security report for chater.app

Czater · Technology · Poland

Medium risk. 6 critical or high findings in Security headers, GDPR outside view and 2 other checks.

Security score

68/100

Risk levelMedium

0–100, higher is better. How it is calculated

Chater is a Polish-based technology company offering a comprehensive SaaS platform that integrates multiple customer communication and marketing automation tools such as live chat, callback, video chat, chatbot, e-assistant, and e-calendar. The platform targets businesses seeking to streamline customer engagement and improve sales and service efficiency. With over 25,000 customers, Chater positions itself as a trusted all-in-one solution provider in the customer service technology market. The website is professionally designed, mobile-optimized, and SEO-friendly, leveraging WordPress and modern web technologies. Security posture is solid with HTTPS, cookie consent, and spam protection on forms, though explicit security and privacy policies are not found in the provided content. WHOIS data confirms legitimacy with consistent registrant information matching the business location and branding.

Scanned

NIS2 and GDPR posture

GDPR outside view
68/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

6 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…
  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

  3. Email security

    SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.

    • High

      No DMARC record found

      DMARC provides email authentication and reporting

      What to do: Add DMARC record: "v=DMARC1; p=none; rua=mailto:dmarc@yourdomain.com"

Need hands-on remediation? Email guard@offseq.com

Keep watching chater.app

This scan found 21 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
15
Email security
65
DNS health
85
Network security
100
GDPR outside view
68
Average
68

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention chater.app, from OffSeq Breach.

Total records
6
Employees
0
Customers
6
Third parties
0
Weak passwords
17%

2 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for chater.app.

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Breach keeps ingesting new leaks, so these numbers can grow between scans.

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Chater operates in the technology sector, focusing on customer communication and marketing automation SaaS solutions. Its business model is subscription-based with a free trial period to attract new users. The company demonstrates strong market presence with documented client success stories and a broad partner ecosystem. The platform's integration of multiple tools reduces the need for clients to manage multiple contracts and platforms, providing a competitive advantage. Social media engagement across LinkedIn, Facebook, Instagram, and TikTok supports brand visibility and customer interaction. The company appears medium-sized, headquartered in Warsaw, Poland, with a clear focus on B2B clients.

Security posture

The website employs HTTPS with strong SSL configuration and includes security best practices such as cookie consent via Cookiebot and reCAPTCHA on contact forms to mitigate spam. Security headers are likely present though not explicitly listed. No vulnerabilities or exposed sensitive data were detected in the HTML content. However, the absence of published security policies, incident response plans, or vulnerability disclosure mechanisms indicates room for improvement in transparency and readiness. GDPR compliance is partially indicated by cookie consent but lacks a detailed privacy policy. Overall, the security posture is good but could be enhanced by formalizing policies and disclosures.

Recommendations

  1. Publish a comprehensive privacy policy detailing GDPR compliance and data processing practices.
  2. Add explicit security and incident response policies accessible on the website.
  3. Implement a vulnerability disclosure program or security.txt file to encourage responsible reporting.
  4. Enhance accessibility features to improve compliance and user experience for all users.
  5. Regularly review and update third-party scripts and plugins to mitigate potential vulnerabilities.

Contact details published on the site

Addresses
Legal name
Czater
VAT number
NIP: 5272931749
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Czater
Description
Chater is a multifunctional platform offering up to 6 innovative tools to automate marketing and customer service, including live chat, callback, video chat, chatbot, e-assistant, and e-calendar. It targets businesses seeking to improve customer engagement, sales, and service efficiency.
Key services
Livechat, Callback, Videochat, Chatbot, E-assistant, E-calendar
Content quality
good
Branding
consistent

Technology

Stack
WordPress 6.0.2, Yoast SEO plugin, Cookiebot, Google Tag Manager, jQuery 3.6.0, SitePress Multilingual CMS (WPML), Lazy loading images, SVG graphics
Frameworks
WordPress
Platforms
WordPress CMS
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Cookie consent mechanism implemented
  • No exposed sensitive data in HTML
  • Use of reCAPTCHA v2 in contact form

Analytics and tracking

Services
Google Tag Manager
Tracking level
moderate
Privacy practices
basic

Advertising

Marketing tools
Cookiebot
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Content is business-focused, targeting companies needing customer communication tools.
  3. Multiple communication tools integrated into one platform.
  4. Cookie consent is implemented via Cookiebot.
  5. Contact form uses reCAPTCHA for spam protection.
  6. Social media presence on LinkedIn, Facebook, Instagram, TikTok.
  7. No explicit privacy policy or terms of service pages detected in provided content.
  8. Good SEO practices with Yoast plugin and structured data.
  9. No visible security or incident response policies.
  10. WHOIS data is transparent and consistent with business claims.
Technical notes

Notes

The website is built on WordPress 6.0.2 with Yoast SEO and WPML for multilingual support, indicating a mature CMS infrastructure. It uses modern web technologies including lazy loading for images, SVG graphics, and Google Tag Manager for analytics. Cookiebot manages cookie consent, enhancing privacy compliance. The site is mobile-optimized and has good SEO metadata including Open Graph and JSON-LD structured data. Performance is moderate, with potential for optimization in hosting or asset delivery. No critical technical debt or risks were identified, but continuous monitoring and updates are recommended to maintain security and performance.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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