Skip to main content

Security report for chat2desk.com

ООО ИТ Проспект · Technology · Russia

High risk. 10 critical or high findings in Network security, Security headers and 2 other checks.

Security score

45/100

Risk levelHigh

0–100, higher is better. How it is calculated

Chat2Desk is a Russian-based IT company founded in 2015, specializing in providing a comprehensive business communication ecosystem. Their platform aggregates multiple messaging channels including WhatsApp Business API, Telegram, VKontakte, and others into a unified chat center, enabling businesses to automate workflows, manage customer interactions, and enhance service efficiency. The company targets a broad range of industries such as fintech, retail, energy, healthcare, and logistics, serving over 10,000 clients globally with a medium-sized team and extensive partner network. The website is professionally designed, content-rich, and optimized for mobile devices, reflecting a mature digital presence. Technically, the website employs modern web technologies including JavaScript frameworks, Google reCAPTCHA v3 for bot protection, and integrates analytics tools like Yandex Metrika and Google Tag Manager. Hosting and DNS services leverage Cloudflare, ensuring reliable performance and security. While HTTPS is enforced and some security best practices are observed, the site lacks explicit security headers and DNSSEC, which are recommended for enhanced protection. From a security standpoint, the platform emphasizes secure communication with features like two-factor authentication and IP filtering. Privacy and cookie policies are clearly presented with consent mechanisms, indicating compliance with GDPR principles. However, no explicit incident response or vulnerability disclosure policies are found, suggesting room for improvement in transparency and security governance. Overall, Chat2Desk presents a trustworthy and professional business solution with a solid technical foundation and good privacy practices. Strategic enhancements in security headers, incident response documentation, and DNS security would further strengthen their security posture and trustworthiness.

Scanned

NIS2 and GDPR posture

GDPR outside view
50/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

10 findings rated critical or high. Fix these first.

  1. Network security

    Services reachable from the internet are the first thing attackers probe. Anything open that does not need to be should be closed.

    • Critical

      Critical Service Exposed: MySQL

      Port 3306 (MySQL) is publicly accessible - MySQL - Database server

      What to do: Immediately restrict access to MySQL using firewall or VPN

      • NIS2 21(2)(e)
      • IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
      • NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
      • NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection

  2. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  3. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

Need hands-on remediation? Email guard@offseq.com

Keep watching chat2desk.com

This scan found 28 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

Billed monthly to your card. Cancel anytime. The full timeline opens with your unlock code.

Full report

€39.90one-time

  • The complete analysis as a PDF you can cite
  • Email delivery with an unlock code
  • Lifetime access to this report

Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
62
Security headers
15
Email security
75
DNS health
65
Network security
0
GDPR outside view
50
Average
45

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet · found on this site
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Chat2Desk holds a strong market position as a Russian IT company offering SaaS and enterprise communication solutions. Their competitive advantage lies in multi-channel integration, automation capabilities, and extensive CRM and messaging platform integrations. The business model focuses on subscription-based SaaS with enterprise in-house deployment options. Revenue streams likely include software subscriptions, enterprise licenses, and professional services. The target customers span SMEs to large enterprises across diverse sectors, supported by a partner ecosystem of over 300 partners worldwide. Growth indicators include a client base exceeding 10,000 and continuous product updates. The company maintains a professional brand image with consistent messaging and trust signals such as customer testimonials and official software accreditation.

Security posture

The security maturity of Chat2Desk is moderate to good. The website enforces HTTPS and uses Google reCAPTCHA v3 to mitigate automated abuse. Security features mentioned include two-factor authentication, role-based access control, and IP filtering, which are positive indicators. However, the absence of security headers like Content Security Policy, HSTS, and X-Frame-Options reduces defense-in-depth. DNSSEC is not enabled, which could expose DNS spoofing risks. No public incident response or vulnerability disclosure policies were found, limiting transparency. No critical vulnerabilities or exposed sensitive data were detected in the website content. Overall, the security posture is adequate for a SaaS provider but could be improved by adopting additional security best practices and publishing formal security policies.

Recommendations

  1. Implement and enforce security headers such as Content Security Policy (CSP), HTTP Strict Transport Security (HSTS), X-Frame-Options, and X-Content-Type-Options to enhance web security.
  2. Enable DNSSEC on the domain to protect against DNS spoofing and improve domain integrity.
  3. Publish a formal incident response and vulnerability disclosure policy to increase transparency and build trust with customers.
  4. Conduct regular security audits and penetration testing to identify and remediate potential vulnerabilities.
  5. Enhance accessibility features on the website to improve usability for all users and comply with accessibility standards.

Contact details published on the site

Addresses
Legal name
ООО ИТ Проспект
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
ООО ИТ Проспект
Description
Chat2Desk is a business communication ecosystem providing a multi-channel chat center aggregating messengers, social networks, and email into one window. It offers automation, chat bots, analytics, and secure communication solutions for businesses.
Key services
Multi-channel chat center, Online chat widget for websites, Ticketing system, Chat bot constructor, Corporate messenger, Enterprise solutions, CRM integrations, Messaging campaigns
Content quality
excellent
Branding
consistent

Technology

Stack
HTML5, CSS3, JavaScript, jQuery, Google reCAPTCHA v3, Yandex Metrika, Google Tag Manager, VK Open API, Cloudflare DNS
Platforms
Web, iOS, Android
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
75/100
Good practices seen
  • HTTPS enforced
  • Two-factor authentication mentioned
  • IP filtering
  • Use of Google reCAPTCHA v3
  • ClientTransferProhibited domain status

Analytics and tracking

Services
Yandex Metrika, Google Tag Manager, Mail.ru
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Mail.ru advertising
Tracking pixels
Yandex Metrika, VK Retargeting
Marketing tools
Yandex Metrika, VK Retargeting
Transparency
basic

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content in Russian language.
  2. Strong focus on business communication solutions with multi-channel integration.
  3. Good use of modern web technologies and analytics tools.
  4. Privacy and cookie policies are present with consent mechanisms.
  5. No critical security issues detected but security headers could be improved.
  6. WHOIS data supports domain legitimacy and business authenticity.
  7. No adult or questionable content detected; suitable for general audiences.
Technical notes

Notes

The website is built with standard modern web technologies including HTML5, CSS3, and JavaScript, with jQuery and various third-party APIs integrated for analytics and social media. Google reCAPTCHA v3 is used for bot mitigation. Hosting leverages Cloudflare DNS services, providing performance and security benefits. The site is mobile-optimized and uses responsive design. Performance is moderate with some room for optimization. SEO is well addressed with proper meta tags and Open Graph data. No CMS was detected, suggesting a custom or proprietary platform. Technical risks include lack of DNSSEC and missing security headers, which should be addressed to reduce attack surface. Overall, the technical infrastructure is solid and supports the business needs effectively.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Reviews of this site

Share your experience with chat2desk.com. Every review is verified by email and published after moderation.

Overall rating
Select a rating
4000 characters remaining

We’ll email you to confirm your review and keep your details private.

Community rating

No published reviews yet. Be the first to review chat2desk.com.

Feedback on this report

Rate this report, add an optional comment, and tell us if you want a security specialist to follow up.

Overall report quality
Select a rating
2000 characters remaining

We only use your feedback to improve Guard reports. Contact details are never shared.