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Security report for capita-it.co.uk

Capita · Technology · United Kingdom

Partial score · DNS & email only

59/100

0–100, higher is better. How it is calculated

Capita plc is a leading international business process outsourcing and customer experience professional services company, primarily serving public and private sector clients across the UK and Europe. The company offers a broad range of services including automation, cloud solutions, digital connectivity, robotic process automation, and workforce development. Their market position is strong as one of the largest IT organizations in the UK, with a focus on technology-enabled business process outsourcing. The website infrastructure is built on Drupal CMS and integrates a modern technology stack including Google Tag Manager, Google Analytics, Facebook Pixel, LinkedIn Insight Tag, and other marketing and analytics tools. The site demonstrates good mobile optimization, accessibility features, and SEO practices, reflecting a mature digital presence. Security posture is solid with HTTPS enforced and cookie consent mechanisms in place. While explicit security headers are not fully visible in the HTML, best practices appear to be followed. No critical vulnerabilities or exposed sensitive data were detected. Privacy compliance is strong with comprehensive privacy and cookie policies, and GDPR compliance is evident. Overall, the website reflects a professional, trustworthy, and well-maintained digital asset consistent with Capita's enterprise stature. Strategic recommendations include enhancing explicit security header implementation, publishing vulnerability disclosure information, and providing clearer incident response contacts to further strengthen security transparency and trust.

Scanned

NIS2 and GDPR posture

GDPR outside view
60/ 100 · Medium
Checks completed
6of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • Critical

      No HTTPS encryption

      GDPR requires appropriate security measures for personal data

      What to do: Implement SSL/TLS certificate for HTTPS

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • Critical

      No HTTPS Encryption

      Website does not use HTTPS encryption, making all data transmission vulnerable to interception

      What to do: Implement SSL/TLS certificate and redirect all HTTP traffic to HTTPS

Need hands-on remediation? Email guard@offseq.com

Keep watching capita-it.co.uk

This scan found 13 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
0
Email security
65
DNS health
70
Network security
100
GDPR outside view
60
Average
59

Not counted

  • Security headers: did not complete in this scan.
  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Capita operates as a major outsourcing and professional services provider with a diversified portfolio targeting government, healthcare, education, pensions, defence, and private sectors. Their business model leverages technology to optimize complex business processes and improve customer experience. The company maintains a strong partnership ecosystem with hyperscalers and technology providers, as evidenced by their use of Salesforce’s Agentforce and other advanced automation technologies. Growth indicators include active content publishing, thought leadership in AI and automation, and a broad service offering. The company targets large organizations requiring scalable, technology-driven outsourcing solutions, positioning itself as a market leader in the UK and Europe.

Security posture

The security maturity level of the website is good, with enforced HTTPS and a cookie consent mechanism that supports GDPR compliance. No exposed credentials or sensitive data were found in the HTML content. The use of multiple third-party analytics and marketing scripts is managed with user consent, reducing privacy risks. However, the absence of explicit security.txt or vulnerability disclosure pages and lack of incident response contact details indicate areas for improvement in transparency and readiness. The site does not show signs of common web vulnerabilities or malware. Overall, the security posture supports business continuity and regulatory compliance but could benefit from enhanced documentation and explicit security headers.

Recommendations

  1. Implement and verify explicit security headers such as X-Frame-Options, X-Content-Type-Options, and Referrer-Policy to strengthen browser security.
  2. Publish a vulnerability disclosure policy or security.txt file to improve transparency and encourage responsible reporting.
  3. Provide clear incident response contact information, including dedicated security or abuse email addresses.
  4. Regularly audit and update third-party scripts to mitigate risks from vulnerable libraries.
  5. Enhance privacy and security culture by communicating security certifications and compliance frameworks more explicitly on the website.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Capita
Description
Capita plc, commonly known as Capita, is an international business process outsourcing and customer experience professional services company. It is one of the largest IT organisations in the UK, dedicated to supporting thousands of customers across the UK and Europe.
Key services
Automation, Cloud solutions, Digital connectivity, Robotic process automation, Customer experience management, Workforce development, Pensions administration, Defence services, Education services, Health services
Content quality
excellent
Branding
consistent

Technology

Stack
Google Tag Manager, Google Analytics, Facebook Pixel, LinkedIn Insight Tag, Twitter Universal Website Tag, StackAdapt, Demandbase, SessionCam, jQuery Validation, Drupal CMS, AddToAny sharing, Wistia video player, Turtl embed
Frameworks
Drupal
Platforms
Web
Performance
moderate
Mobile
good
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Cookie consent mechanism implemented
  • No exposed sensitive data in HTML
  • Use of modern analytics and tracking scripts with consent
  • Accessibility and privacy compliance features

Analytics and tracking

Services
Google Analytics, Facebook Pixel, LinkedIn Insight Tag, Twitter Universal Website Tag, StackAdapt, Demandbase, Pardot
Tracking level
extensive
Privacy practices
good

Advertising

Ad networks
Google Ads, StackAdapt, Facebook Ads, Twitter Ads, LinkedIn Ads, DoubleClick
Tracking pixels
Facebook Pixel, LinkedIn Insight Tag, Twitter Universal Website Tag, StackAdapt, Demandbase
Marketing tools
Pardot, AddToAny, Turtl
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is professionally designed and well-structured.
  2. Strong presence of privacy and cookie policies with consent mechanisms.
  3. Extensive use of third-party analytics and marketing tools with user consent.
  4. No exposed sensitive data or obvious security vulnerabilities in HTML content.
  5. Accessibility features and skip links are implemented.
  6. No direct company emails or phone numbers found in the HTML content; contact is via forms.
  7. Social media presence is strong with official LinkedIn, Twitter, YouTube, and Instagram links.
  8. No explicit incident response or vulnerability disclosure information found.
  9. Security headers are implied but not explicitly visible in HTML content.
  10. No WAF or blocking mechanisms detected.
Technical notes

Notes

The website is built on Drupal CMS, leveraging a modern and diverse technology stack including Google Tag Manager, Facebook Pixel, LinkedIn Insight Tag, and other marketing and analytics tools. The site demonstrates good mobile responsiveness, accessibility features, and SEO optimization. Performance is moderate, with lazy loading and asynchronous script loading employed. The technical infrastructure supports a scalable and professional digital presence suitable for an enterprise-level organization. Opportunities exist to improve technical security configurations and streamline third-party script management to reduce potential risks.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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