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Security report for callminer.com

CallMiner · Technology · N/a

Low risk. 2 critical or high findings in Security headers and SSL/TLS.

Security score

85/100

Risk levelLow

0–100, higher is better. How it is calculated

CallMiner is a well-established enterprise specializing in AI-powered conversation intelligence software designed to enhance customer experience and contact center operations. The company holds a strong market position as an industry leader, recognized by authoritative Forrester Wave reports. Their platform offers a comprehensive suite of AI-driven analytics and tools that serve a broad range of industries including technology, finance, healthcare, retail, energy, telecommunications, and hospitality. The website reflects a mature digital presence with professional design, clear navigation, and extensive content showcasing products, solutions, and customer success stories. Technically, the website employs modern technologies such as Bootstrap 5, Google Tag Manager, and Contentful CMS, ensuring fast performance and mobile optimization. The infrastructure includes reputable DNS providers and CDN usage, contributing to reliability and scalability. SEO and accessibility considerations are well addressed, though some minor improvements could be made in security headers and cookie consent mechanisms. From a security perspective, the site enforces HTTPS and has domain transfer protections in place. However, DNSSEC is not enabled, and security headers are not explicitly detected, which are areas for enhancement. The absence of explicit incident response contacts and vulnerability disclosure policies suggests room for improvement in transparency and readiness. No critical vulnerabilities or exposed sensitive data were found, indicating a solid security posture overall. Overall, CallMiner's website and domain registration data support a trustworthy, professional, and credible business entity with a strong focus on AI-driven customer experience solutions. Strategic recommendations include enabling DNSSEC, implementing cookie consent for GDPR compliance, publishing vulnerability disclosure information, and enhancing security headers to further strengthen the security posture.

Scanned

This is an earlier scan of callminer.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
100/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching callminer.com

This scan found 16 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
77
Security headers
70
Email security
80
DNS health
80
Network security
100
GDPR outside view
100
Average
85

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

CallMiner operates in the enterprise AI software market, focusing on conversation intelligence to optimize contact centers and customer experience management. Their competitive advantage lies in advanced AI analytics, machine learning capabilities, and comprehensive omnichannel data analysis. The business model is B2B SaaS, targeting large organizations across multiple verticals. Revenue streams likely include subscription licenses, professional services, and integrations. The company demonstrates strong growth indicators through recent acquisitions and leadership recognition. Partnerships and customer testimonials from major global brands reinforce market credibility. Operationally, CallMiner emphasizes innovation, compliance, and customer-centric solutions, positioning itself as a trusted partner in digital transformation initiatives.

Security posture

CallMiner exhibits a mature security posture with enforced HTTPS, domain transfer lock, and no visible sensitive data exposure. The lack of DNSSEC and security headers represents moderate gaps that could be exploited in DNS spoofing or clickjacking attacks. The absence of a public vulnerability disclosure program and incident response contacts limits transparency and may delay coordinated vulnerability handling. Privacy compliance is partially addressed with a comprehensive privacy policy but lacks cookie consent mechanisms. Overall, the security culture appears proactive but could benefit from formalizing incident response and enhancing technical controls to meet higher compliance standards such as GDPR and NIS2.

Recommendations

  1. Enable DNSSEC on the domain to protect against DNS spoofing and improve domain security.
  2. Implement and display a cookie consent banner to comply with GDPR and enhance user privacy transparency.
  3. Publish a vulnerability disclosure policy or security.txt file to facilitate responsible reporting and improve security posture.
  4. Add standard security headers such as Content-Security-Policy, X-Content-Type-Options, and X-Frame-Options to mitigate common web attacks.
  5. Provide explicit incident response contact information (e.g., security@ or abuse@ email) to improve transparency and readiness.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
CallMiner
Description
CallMiner is the industry leader in AI-powered conversation intelligence to supercharge contact centers and improve customer experience (CX). The company offers a comprehensive platform to analyze omnichannel customer interactions at scale, combining AI analytics and machine learning to deliver business insights and improvements.
Key services
AI-powered conversation analytics, Contact center efficiency solutions, Risk and compliance analytics, Fraud detection, Sales effectiveness, Customer experience management
Content quality
excellent
Branding
consistent

Technology

Stack
Google Tag Manager, Bootstrap 5, Swiftype search, JavaScript, Contentful CDN (assets.ctfassets.net)
Frameworks
Bootstrap
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Domain status clientTransferProhibited
  • No DNSSEC enabled (recommend enabling)
  • No exposed sensitive data detected

Analytics and tracking

Services
Google Analytics (via Google Tag Manager), Bing UET
Tracking level
moderate
Privacy practices
basic

Advertising

Ad networks
Bing Ads, Google Ads
Tracking pixels
Bing UET
Marketing tools
Swiftype Search
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and navigation.
  2. Strong branding and consistent design throughout the site.
  3. Comprehensive product and solution offerings detailed.
  4. Multiple customer case studies and trust signals present.
  5. No direct contact emails or phone numbers publicly listed; contact via forms.
  6. No explicit cookie consent banner or mechanism detected.
  7. Security policy page present but no explicit incident response contacts found.
  8. Modern technology stack with CDN and analytics integrations.
  9. No suspicious or malicious content detected.
Technical notes

Notes

The website is built on a modern technology stack including Bootstrap 5 for responsive design, Contentful CMS for content management, and Google Tag Manager for analytics and marketing integrations. The use of CDN assets and reputable DNS providers ensures good performance and availability. The site is mobile-optimized with good accessibility features and SEO meta tags. However, the absence of some security headers and DNSSEC indicates technical debt in security hardening. The site loads efficiently with asynchronous script loading and preconnect hints. Overall, the technical infrastructure supports a scalable and professional web presence with opportunities for security and privacy enhancements.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 73/100Medium20 findingsView report
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