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Security report for callminer.com

CallMiner · Technology · N/a

Medium risk. 2 critical or high findings in SSL/TLS and Security headers.

Security score

73/100

Risk levelMedium

0–100, higher is better. How it is calculated

CallMiner operates as a leading enterprise software provider specializing in AI-powered conversation intelligence and customer experience automation. The company offers a comprehensive platform that captures and analyzes omnichannel customer interactions to deliver actionable insights that improve customer experience, agent performance, and operational efficiency. Recognized as a market leader by Forrester Wave, CallMiner serves a broad range of industries including technology, media, telecommunications, retail, financial services, healthcare, and hospitality. Their business model focuses on B2B SaaS solutions targeting large enterprises seeking to leverage AI for contact center and customer experience optimization. Technically, the website demonstrates a mature digital infrastructure using modern frameworks such as Bootstrap 5, integrated marketing and analytics tools including Google Tag Manager and Bing Ads, and a responsive design optimized for mobile devices. Hosting details are not explicitly disclosed but DNS is managed via Constellix. The site exhibits good SEO practices and accessibility features, contributing to a positive user experience. From a security perspective, the website enforces HTTPS, employs domain transfer protection, and does not expose sensitive information in its HTML content. However, DNSSEC is not enabled, and no explicit security.txt or incident response contacts are found, suggesting areas for improvement. Privacy and cookie policies are present with consent mechanisms, indicating compliance with GDPR and related regulations. Overall, CallMiner's website reflects a professional, trustworthy, and well-maintained digital presence aligned with its enterprise market positioning. The domain's WHOIS data corroborates the company's legitimacy and long-standing operation. Strategic recommendations include enabling DNSSEC, publishing vulnerability disclosure information, and enhancing security headers to further strengthen the security posture.

Scanned

NIS2 and GDPR posture

GDPR outside view
100/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • Critical

      Unable to retrieve SSL certificate

      Could not establish secure connection to retrieve certificate information

      What to do: Check if the server is accessible and SSL/TLS is properly configured

  2. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

Need hands-on remediation? Email guard@offseq.com

Keep watching callminer.com

This scan found 12 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
0
Security headers
70
Email security
80
DNS health
85
Network security
100
GDPR outside view
100
Average
73

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

CallMiner holds a strong market position as a leader in conversation intelligence and CX automation, supported by recognition from industry analysts and a portfolio of high-profile clients. Their competitive advantage lies in AI-driven analytics that cover a wide range of use cases including risk and compliance, fraud detection, sales effectiveness, and operational efficiency. The company targets large enterprises across multiple sectors, leveraging a SaaS delivery model. Growth indicators include recent acquisitions and continuous product innovation. The partnership ecosystem is not explicitly detailed but the presence of integrations and community engagement suggests active collaboration. The company's operations emphasize transforming customer insights into actionable business value, positioning it well for sustained market relevance.

Security posture

The website demonstrates a solid security maturity level with mandatory HTTPS, domain transfer lock, and no visible exposure of sensitive data. Privacy policies and cookie consent mechanisms are implemented, supporting regulatory compliance. However, the absence of DNSSEC and security.txt files, as well as no explicit incident response contacts, indicate gaps in security transparency and DNS security hardening. No vulnerable libraries or insecure scripts were detected in the provided content. The security culture appears proactive but could benefit from enhanced disclosure and DNS protections. Overall, the risk from external threats is mitigated by standard best practices, but improvements would reduce attack surface and improve stakeholder trust.

Recommendations

  1. Enable DNSSEC to protect against DNS spoofing and enhance domain security.
  2. Publish a security.txt file to provide clear vulnerability disclosure and incident response contacts.
  3. Add or verify presence of security headers such as Content Security Policy (CSP), HTTP Strict Transport Security (HSTS), and X-Frame-Options.
  4. Provide explicit incident response contact information (e.g., security@ or abuse@ email addresses) on the website.
  5. Regularly audit third-party scripts and dependencies to ensure no vulnerable libraries are included.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
CallMiner
Description
CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Their platform captures and analyzes 100% of omnichannel customer interactions delivering insights to improve CX, enhance agent performance, and drive automation at scale.
Key services
Conversation intelligence platform, AI-driven analytics, Customer experience automation, Contact center efficiency, Risk and compliance analytics, Fraud detection, Sales effectiveness solutions
Content quality
excellent
Branding
consistent

Technology

Stack
Bootstrap 5, Google Tag Manager, Bing Ads tracking, Swiftype search, Qualified chat widget
Frameworks
Bootstrap
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enabled
  • ClientTransferProhibited domain status
  • No DNSSEC (not enabled)
  • No exposed sensitive data detected in HTML

Analytics and tracking

Services
Google Tag Manager, Bing Ads
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Bing Ads
Tracking pixels
Bing Ads, Qualified
Marketing tools
Qualified chat widget
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and navigation.
  2. Strong branding and consistent design throughout.
  3. Comprehensive product and solution offerings detailed.
  4. Multiple customer success stories and trust signals present.
  5. Modern technology stack with good performance and mobile optimization.
  6. Privacy and cookie policies are present with consent mechanisms.
  7. No exposed sensitive data or obvious security vulnerabilities detected.
  8. WHOIS data supports legitimacy and long-term operation.
  9. No direct contact emails or phone numbers found; contact primarily via forms.
Technical notes

Notes

The website uses a modern technology stack including Bootstrap 5 for responsive design, Google Tag Manager and Bing Ads for analytics and marketing, and a qualified chat widget for user engagement. The site is well-structured with proper meta tags for SEO and Open Graph for social sharing. Performance appears optimized with preconnect hints and preload directives. Accessibility considerations are present, including skip links and responsive input fields. Hosting details are not explicit but DNS is managed via Constellix. The site is mobile-optimized and loads efficiently. Technical risks are minimal, with opportunities for modernization including enhanced DNS security and security header implementation.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 85/100Low24 findingsView report
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