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Security report for c-it.co.uk

Confidence IT · Technology · United Kingdom

Medium risk. 4 critical or high findings in Security headers and SSL/TLS.

Security score

68/100

Risk levelMedium

0–100, higher is better. How it is calculated

Confidence IT is a UK-based managed IT support and cybersecurity provider focused on small to medium-sized businesses primarily in Milton Keynes and surrounding areas. Established since 2001, the company offers a range of services including managed IT support, cybersecurity solutions, VoIP phone systems, cloud hosting, business automation, and IT consultancy. Their market position is that of a trusted local IT partner with over 100 business clients and a strong reputation supported by ISO 27001 certification and positive client testimonials. Technically, the website is built on WordPress using the Avada theme, integrating modern analytics and marketing tools such as Google Analytics, HubSpot, Microsoft Clarity, and Fathom Analytics. The site is mobile-optimized and SEO-friendly with good performance and accessibility standards. Security posture is strong with HTTPS enforced, security headers present, and ISO 27001 certification indicating mature information security management. However, the absence of explicit privacy policy, terms of service, and incident response disclosures are notable gaps. Overall, the website is professional, trustworthy, and well-positioned but would benefit from enhanced privacy and security transparency.

Scanned

NIS2 and GDPR posture

GDPR outside view
100/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
15
Email security
55
DNS health
65
Network security
100
GDPR outside view
100
Average
68

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Confidence IT operates in the technology sector, targeting SMEs requiring reliable IT support and cybersecurity services. Their business model revolves around managed services, consultancy, and cloud solutions, generating revenue through service contracts and product reselling (e.g., Microsoft 365, 1Password). The company leverages partnerships with technology vendors and maintains a local focus in Milton Keynes. Growth indicators include a long operational history since 2001, a client base exceeding 100 businesses, and ISO 27001 certification. The marketing ecosystem includes HubSpot for lead management and multiple analytics platforms for performance tracking. Strategic observations suggest a solid local market presence with opportunities to expand digital trust through enhanced compliance documentation and incident response readiness.

Security posture

The security maturity of Confidence IT is evidenced by ISO 27001 certification, indicating formalized and audited information security processes. The website enforces HTTPS with strong security headers such as HSTS. Use of DOMPurify for SVG sanitization and cookie consent with blocking mechanisms further enhance security. No exposed sensitive data or vulnerable libraries were detected in the provided content. However, the lack of publicly available incident response or vulnerability disclosure policies limits transparency and may impact trust with security-conscious clients. GDPR compliance is partially addressed via cookie consent but lacks a detailed privacy policy. Overall, the security posture is strong but could be improved by publishing comprehensive security and privacy documentation.

Recommendations

  1. Publish a comprehensive privacy policy detailing data processing, GDPR compliance, and user rights.
  2. Add terms of service and incident response policies to improve legal clarity and security transparency.
  3. Implement and publish a security.txt file to facilitate responsible vulnerability disclosure.
  4. Enhance website accessibility features to meet WCAG standards and improve user inclusivity.
  5. Regularly review and audit third-party scripts and analytics tools to minimize security risks.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Confidence IT
Description
Expert IT support in Milton Keynes, offering businesses cloud services, cybersecurity, and VoIP. Get proactive support today!
Key services
Managed IT Support, Cybersecurity, VoIP Phone Systems, Cloud Hosting, Business Automation, IT Consultancy & Management
Content quality
good
Branding
consistent

Technology

Stack
WordPress 6.8.1, Avada Theme, jQuery, Google Analytics, HubSpot, Microsoft 365 (mentioned), SVG Support, Cookie Law Info plugin, LeadForensics, Fathom Analytics, Microsoft Clarity
Frameworks
Avada WordPress Theme
Platforms
WordPress
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • ISO 27001 certification
  • Cookie consent banner with blocking
  • Use of DOMPurify for SVG sanitization

Analytics and tracking

Services
Google Analytics, Fathom Analytics, Microsoft Clarity, HubSpot Analytics
Tracking level
moderate
Privacy practices
basic

Advertising

Tracking pixels
Facebook Pixel, LeadForensics, Microsoft Clarity, HubSpot
Marketing tools
HubSpot, Fathom Analytics
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is professionally designed and content-rich.
  2. Strong focus on managed IT services and cybersecurity.
  3. ISO 27001 certification is prominently mentioned, indicating good security posture.
  4. Cookie consent mechanism is implemented with blocking enabled.
  5. No explicit privacy policy or terms of service pages found in provided content.
  6. Multiple analytics and marketing tools are used, with moderate user tracking.
  7. Contact information includes a clear phone number and contact forms but no explicit email addresses found.
  8. No evidence of WAF or content blocking.
  9. WHOIS data is consistent and transparent.
Technical notes

Notes

The website is built on a modern WordPress CMS with the Avada theme, leveraging a variety of JavaScript libraries and third-party services including jQuery, HubSpot, Google Analytics, Microsoft Clarity, and Fathom Analytics. Hosting is likely provided by Fasthosts Internet Ltd, consistent with the WHOIS data. Performance is moderate with preloading of key assets and responsive design for mobile devices. The site uses SVG sanitization and cookie consent plugins to enhance security and compliance. Technical debt appears low, but opportunities exist to improve privacy documentation and incident response readiness. The infrastructure supports scalability and integration with cloud services, aligning with the company’s managed IT and cloud hosting offerings.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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