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Security report for braze.com

Braze · Technology · United States

Medium risk. 8 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

65/100

Risk levelMedium

0–100, higher is better. How it is calculated

Braze, Inc. is a leading enterprise SaaS company specializing in customer engagement platforms that enable brands to deliver personalized, real-time interactions across multiple channels including email, SMS, mobile app messaging, and WhatsApp. The company integrates advanced AI capabilities through BrazeAI™ to enhance marketing effectiveness and customer journey orchestration. Braze targets marketers and enterprises seeking to modernize their customer engagement strategies with a unified platform. The website reflects a mature digital presence with comprehensive content, strong branding, and clear navigation. Technically, Braze employs a modern web stack including React and Next.js, supported by third-party services such as Google Tag Manager and OneTrust for privacy compliance. The site is well-optimized for performance, mobile responsiveness, and accessibility. Braze demonstrates a strong security posture with HTTPS enforcement, multiple security headers, and compliance certifications including ISO 27001 and SOC 2. Privacy policies and cookie consent mechanisms are comprehensive and GDPR compliant. While WHOIS data is not publicly available due to privacy protection, the domain and website content align with a legitimate enterprise SaaS provider. No critical security issues or vulnerabilities were detected. Recommendations include publishing a vulnerability disclosure policy and incident response contacts to further enhance trust and transparency. Overall, Braze presents a secure, professional, and trustworthy online presence suitable for its market segment.

Scanned

NIS2 and GDPR posture

GDPR outside view
35/ 100 · High
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

8 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching braze.com

This scan found 22 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
52
Security headers
35
Email security
85
DNS health
85
Network security
100
GDPR outside view
35
Average
65

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Braze holds a strong market position as a customer engagement platform provider with a vertically integrated SaaS model. Its competitive advantages include AI-driven personalization, multi-channel orchestration, and robust data activation capabilities. Revenue streams likely derive from subscription fees for platform access and premium AI features. The company serves large enterprises and marketers across industries such as retail, finance, hospitality, and gaming. Braze maintains a broad partnership ecosystem with technology leaders like Segment, SAP, and Snowflake, enhancing its platform capabilities. Growth indicators include continuous product innovation, extensive case studies, and certifications. The company emphasizes compliance and data privacy, aligning with evolving regulatory landscapes.

Security posture

Braze exhibits a mature security posture with enforced HTTPS, comprehensive security headers, and adherence to recognized frameworks such as ISO 27001 and SOC 2. The presence of HIPAA compliance indicates readiness for healthcare-related data handling. Privacy and cookie policies demonstrate GDPR compliance and user consent management. No exposed sensitive data or vulnerable libraries were identified. However, the absence of a public vulnerability disclosure or security.txt file and incident response contacts suggests room for improvement in transparency and incident readiness. Overall, Braze's security practices align well with enterprise expectations, minimizing risk exposure.

Recommendations

  1. Publish a vulnerability disclosure policy or security.txt file to facilitate responsible reporting.
  2. Provide clear incident response contact information to improve transparency and readiness.
  3. Regularly audit and update third-party scripts and libraries to mitigate potential vulnerabilities.
  4. Enhance user education on privacy and security features through visible documentation.
  5. Continue investing in compliance certifications and security training to maintain leadership.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Braze
Description
Braze provides a customer engagement platform that powers customer-centric interactions between consumers and brands in real-time.
Key services
Data Activation, Personalization, Reporting & Analytics, Journey Orchestration, Cross-Channel Messaging, Email, SMS, WhatsApp, Mobile App Messaging, Web Messaging, BrazeAI™
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, Google Tag Manager, OneTrust Cookie Consent, Mutiny Personalization, Wistia Video, Segment (partner integration)
Frameworks
React, Next.js
Platforms
Web
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Use of security headers
  • No exposed sensitive data in HTML
  • Cookie consent mechanism implemented

Analytics and tracking

Services
Google Analytics
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Google Analytics (via Google Tag Manager)
Marketing tools
Mutiny Personalization, OneTrust Cookie Consent
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and no blocking mechanisms.
  2. Strong focus on customer engagement SaaS platform with AI integration.
  3. Comprehensive legal and privacy documentation present.
  4. Multiple certifications and compliance claims enhance trust.
  5. Use of modern web technologies and frameworks.
  6. Good privacy and cookie consent mechanisms implemented.
  7. No exposed sensitive data or obvious security vulnerabilities detected.
  8. WHOIS data is unavailable, likely due to privacy protection.
  9. Multiple partner integrations with reputable technology companies.
Technical notes

Notes

The website is built on a modern React and Next.js framework, ensuring fast load times and excellent mobile responsiveness. Integration with Google Tag Manager and OneTrust supports analytics and privacy compliance. The use of Sanity.io as a CMS backend enables flexible content management. Performance is optimized with asynchronous script loading and preloading of critical assets. Accessibility features are present but could be further enhanced with ARIA landmarks and keyboard navigation improvements. The technical infrastructure supports scalability and integration with partner platforms such as Segment and Snowflake, positioning Braze well for enterprise-grade operations.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 69/100Medium30 findingsView report
  2. 35/100High6 findings · partial scanView report
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