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Security report for bolddesk.com

BoldDesk · Technology · N/a

Low risk. 1 critical or high finding in SSL/TLS.

Security score

91/100

Risk levelLow

0–100, higher is better. How it is calculated

BoldDesk is a technology company offering next-generation AI-powered customer service software, including help desk ticketing, live chat, omnichannel support, and knowledge base solutions. Positioned as an enterprise-grade platform, it targets businesses seeking to enhance customer support efficiency through automation and AI. The website demonstrates a mature digital infrastructure built on WordPress with Elementor, optimized for performance and mobile responsiveness. Integration of Google Tag Manager, OneSignal, and CookieYes indicates a focus on marketing, user engagement, and privacy compliance. Security posture is strong with HTTPS, reCAPTCHA, and cookie consent mechanisms, though explicit security policies and incident response contacts are absent. The lack of WHOIS data for the domain is a notable anomaly, slightly reducing trust but not detracting from the professional presentation and business legitimacy. Overall, BoldDesk presents as a credible SaaS provider with a solid technical foundation and good privacy practices.

Scanned

NIS2 and GDPR posture

GDPR outside view
100/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

1 finding rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

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Keep watching bolddesk.com

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
80
Email security
100
DNS health
90
Network security
100
GDPR outside view
100
Average
91

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

BoldDesk operates in the competitive SaaS customer service software market, leveraging AI to differentiate its offerings. Its affiliate program and partnership with Syncfusion suggest strategic marketing and ecosystem integration. The business model focuses on subscription-based software delivery with a comprehensive feature set appealing to startups, small businesses, and enterprises. The website content and structured data reflect a well-organized marketing approach targeting business customers. The absence of direct contact emails or phone numbers suggests reliance on web forms and support portals for customer engagement. The company maintains multiple service subdomains for support, developer APIs, feedback, and status monitoring, indicating operational maturity.

Security posture

The website employs HTTPS with strong SSL configuration and security headers, uses Google reCAPTCHA to mitigate spam, and implements a detailed cookie consent mechanism compliant with GDPR. However, it lacks publicly available security policies, incident response procedures, and vulnerability disclosure information, which are important for transparency and trust. No vulnerabilities or exposed sensitive data were detected in the HTML content. The use of third-party scripts is managed with lazy loading and CSP considerations, reducing attack surface. Overall, the security posture is good but could be improved by publishing explicit security documentation and incident contacts.

Recommendations

  1. Publish a dedicated security policy page outlining security controls and practices.
  2. Implement and publish a vulnerability disclosure policy or security.txt file.
  3. Provide clear incident response contact information such as security@ or abuse@ email addresses.
  4. Regularly audit and update third-party scripts and dependencies to mitigate vulnerabilities.
  5. Enhance WHOIS transparency or provide justification for privacy protection to improve trust.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
BoldDesk
Description
Boost your support with BoldDesk AI customer service software. Get an enterprise-grade help desk, live chat & knowledge base all at an unbeatable price.
Key services
Help Desk Ticketing System, Live Chat Software, Omnichannel Customer Service, Knowledge Base Software, Task Management, AI-powered Support
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress, Elementor, jQuery, Google Tag Manager, OneSignal (Push Notifications), Cloudflare (likely for CDN and security), WP Rocket (performance optimization), CookieYes (cookie consent management)
Frameworks
Elementor
Platforms
WordPress
Performance
fast
Mobile
excellent
Accessibility
good
SEO
excellent

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Google reCAPTCHA integration
  • Cookie consent with granular controls
  • No exposed sensitive data in HTML
  • Use of CSP and script lazy loading

Analytics and tracking

Services
Google Analytics, Hotjar, Microsoft Clarity
Tracking level
extensive
Privacy practices
good

Advertising

Ad networks
Google Tag Manager, Facebook Ads, LinkedIn Ads, Bing Ads
Tracking pixels
Facebook Pixel, Hotjar, LinkedIn Insight Tag, Microsoft Clarity
Marketing tools
OneSignal Push Notifications, Storylane
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and interactive features.
  2. Strong use of modern web technologies and performance optimizations.
  3. Comprehensive cookie consent and privacy policy in place.
  4. No explicit contact emails or phone numbers found in the HTML; contact likely via form.
  5. No explicit security or incident response policies published.
  6. WHOIS data missing, which is unusual and warrants further investigation.
  7. Affiliate program and social media presence indicate active marketing.
  8. No signs of adult or NSFW content.
Technical notes

Notes

The website is built on WordPress CMS with Elementor page builder, leveraging modern web technologies including jQuery, Google Tag Manager, and OneSignal for push notifications. Performance optimizations are implemented via WP Rocket caching and lazy loading of scripts and images. The site is mobile-optimized with responsive design and accessibility considerations. SEO is enhanced through Rank Math PRO plugin and structured data in JSON-LD format. Hosting appears to be cloud-based with Cloudflare CDN providing security and performance benefits. The technical infrastructure is robust, supporting a professional and scalable SaaS platform. Opportunities exist to further modernize by reducing reliance on jQuery and enhancing security documentation.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 87/100 +8Low16 findingsView report
  2. 79/100Low18 findingsView report
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