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Security report for bettermode.io

Bettermode · Technology · Canada

Medium risk. 6 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

66/100

Risk levelMedium

0–100, higher is better. How it is calculated

Bettermode is a Canadian-based technology company founded in 2018, offering an AI-powered all-in-one customer community platform designed to help businesses engage customers, improve retention, and build thriving online communities. The platform provides customizable community spaces, AI-enhanced search and moderation, integrations with popular tools, and comprehensive analytics. The website is built using modern technologies such as Framer, Segment, and Google Tag Manager, reflecting a mature digital infrastructure with fast performance and excellent mobile optimization. Security practices include HTTPS enforcement and sandboxed iframes, though explicit security headers could be improved. Privacy compliance is strong with a clear privacy policy and terms of service, but lacks a visible cookie consent mechanism. Overall, Bettermode demonstrates a high level of professionalism, trustworthiness, and technical sophistication, positioning itself as a leading community platform for enterprises and businesses.

Scanned

NIS2 and GDPR posture

GDPR outside view
58/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

6 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…
  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
47
Security headers
35
Email security
85
DNS health
70
Network security
100
GDPR outside view
58
Average
66

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention bettermode.io, from OffSeq Breach.

Total records
190
Employees
0
Customers
190
Third parties
0
Weak passwords
10%

40 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for bettermode.io.

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Breach keeps ingesting new leaks, so these numbers can grow between scans.

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Bettermode targets businesses and enterprises seeking to build branded customer communities with AI-powered features. Its business model is SaaS with custom pricing, serving sectors in technology and customer engagement. The company is trusted by major brands such as Lenovo, Mercedes-Benz, Logitech, IBM, HubSpot, and Samsung, indicating strong market positioning and credibility. The platform's key services include community management, AI search, analytics, integrations, and customizable layouts. The company maintains active social media channels and provides extensive documentation and support resources, enhancing its ecosystem and customer engagement. No suspicious or inconsistent business patterns were detected in the domain registration or website content.

Security posture

The website employs HTTPS with a good SSL configuration, ensuring secure data transmission. It uses sandboxed iframes and avoids inline scripts with unsafe practices. However, explicit security headers like Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options are not evident in the HTML, representing an area for improvement. No exposed sensitive data or vulnerable libraries were detected. The site lacks a published security policy or incident response contact, which could enhance transparency and readiness. Overall, the security posture is solid but could benefit from additional security headers and formalized policies.

Recommendations

  1. Implement comprehensive security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options to enhance protection against common web attacks.
  2. Add a visible cookie consent banner to comply with privacy regulations and improve user transparency.
  3. Publish a dedicated security policy and incident response contact information to build trust and demonstrate preparedness.
  4. Regularly review and update third-party scripts and dependencies to mitigate potential vulnerabilities.
  5. Develop a long-term security strategy including vulnerability disclosure programs and continuous monitoring.

Contact details published on the site

Addresses
Legal name
Bettermode Inc.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Bettermode
Description
Bettermode is an AI-powered, all-in-one community platform that helps businesses engage customers, improve retention, and build thriving online communities. It offers customizable community platforms, branded customer portals, support forums, and engagement hubs enhanced with AI-powered features.
Key services
Community platform, AI-powered search and moderation, Custom CMS and layouts, Integrations and APIs, Analytics and reporting, Notifications and inbox, Localization and translation
Content quality
excellent
Branding
consistent

Technology

Stack
Framer (website builder), Segment analytics, Google Tag Manager, Intercom, Sourcebuster, SVG graphics, Modern CSS with variables and media queries
Frameworks
Framer
Platforms
Cloud-based SaaS
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • Use of HTTPS
  • No exposed sensitive data in HTML
  • Use of sandboxed iframe with restrictive permissions
  • No inline scripts with eval or unsafe code detected

Analytics and tracking

Services
Segment, Google Analytics, Mixpanel, Ahrefs
Tracking level
extensive
Privacy practices
good

Advertising

Tracking pixels
Segment, Google Analytics (via GTM), Mixpanel, Ahrefs
Marketing tools
Segment, Mixpanel, Intercom
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is professionally designed and content-rich
  2. Strong emphasis on AI-powered community features
  3. Comprehensive integration with third-party tools
  4. Active use of modern web technologies and analytics
  5. Clear business information and social media presence
  6. No signs of blocking or WAF challenges
Technical notes

Notes

The website is built on a modern tech stack centered around Framer for design and layout, with integrations of analytics tools like Segment, Google Tag Manager, Mixpanel, and Ahrefs. It uses SVG graphics extensively for scalable visuals and employs responsive design techniques for excellent mobile optimization. Performance is fast with asynchronous loading of scripts and optimized assets. The site demonstrates good SEO practices with proper meta tags and structured data in JSON-LD format. Accessibility features are present but could be further enhanced. The technical implementation reflects a mature and well-maintained infrastructure suitable for enterprise-grade SaaS offerings.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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