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Security report for arx.com

Docusign · Technology · United States

Low risk. 4 critical or high findings in Security headers and GDPR outside view.

Security score

78/100

Risk levelLow

0–100, higher is better. How it is calculated

DocuSign, Inc. is a leading enterprise technology company specializing in electronic signature and intelligent agreement management solutions. The company offers a comprehensive SaaS platform that enables businesses and individuals to create, sign, and manage agreements digitally, streamlining workflows and enhancing compliance. Positioned as a market leader, DocuSign serves a broad audience across multiple sectors with a focus on security and regulatory adherence. The website demonstrates a mature technical infrastructure built on modern web technologies such as React and Next.js, ensuring fast performance, mobile optimization, and accessibility. Integration of analytics and marketing tools like Google Tag Manager and Optimizely reflects a data-driven approach to user experience and conversion optimization. Security posture is robust, with multiple industry certifications including ISO 27001, SOC 2 Type II, and FedRAMP Moderate authorization. The site enforces HTTPS, implements comprehensive security headers, and maintains clear policies for privacy, incident response, and vulnerability disclosure. No critical vulnerabilities or suspicious indicators were detected, underscoring a strong commitment to security and compliance. Overall, DocuSign's digital presence aligns with its enterprise stature, offering a professional, trustworthy, and user-friendly experience. The absence of WHOIS data is noted but does not detract from the legitimacy and operational transparency evidenced by the site and its policies.

Scanned

NIS2 and GDPR posture

GDPR outside view
58/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
100
Security headers
40
Email security
85
DNS health
85
Network security
100
GDPR outside view
58
Average
78

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

DocuSign operates in the technology sector with a focus on digital transaction management and electronic signatures. Its SaaS business model targets enterprises and individual users requiring secure and efficient agreement workflows. The company holds a dominant market position supported by strong brand recognition and extensive certifications. Revenue streams likely include subscription fees, enterprise licensing, and value-added services. The website's multilingual support and global presence indicate a broad international customer base. Partnerships and subsidiary relationships are not explicitly detailed but the site references multiple regional domains, suggesting localized operations. Strategic observations highlight DocuSign's emphasis on security, compliance, and customer trust as key competitive advantages.

Security posture

DocuSign exhibits a high level of security maturity, evidenced by adherence to recognized frameworks such as ISO 27001 and SOC 2, and FedRAMP authorization for government use. The website enforces HTTPS with strong SSL/TLS configurations and includes essential security headers to mitigate common web threats. Privacy and cookie policies demonstrate GDPR compliance and user consent mechanisms. Incident response and vulnerability disclosure processes are documented with dedicated contact channels. No exposed sensitive data or vulnerable libraries were detected. The security culture appears proactive, with continuous monitoring and certifications maintained. Compliance gaps are minimal, and the company shows readiness for regulatory requirements like NIS2. Overall, the security posture supports business continuity and customer confidence.

Recommendations

  1. Implement a security.txt file to formalize vulnerability disclosure and improve transparency.
  2. Regularly audit and update third-party libraries to mitigate potential vulnerabilities.
  3. Enhance incident response communication by providing more detailed public reporting.
  4. Expand accessibility compliance to cover all WCAG 2.1 AA criteria.
  5. Maintain ongoing employee security training to strengthen security culture.

Contact details published on the site

Addresses
Legal name
DocuSign, Inc.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Docusign
Description
Create, commit to, and manage your agreements all in one platform with Docusign IAM. Electronically sign for free.
Key services
Electronic signature, Intelligent agreement management, Agreement lifecycle management
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, Google Tag Manager, Optimizely
Frameworks
Next.js
Platforms
Web
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Security headers implemented
  • No exposed sensitive data detected
  • Secure forms with proper input handling

Analytics and tracking

Services
Google Tag Manager, Optimizely
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Optimizely
Marketing tools
Optimizely
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenge
  2. Comprehensive privacy, cookie, and terms of service policies present
  3. Strong security posture with multiple certifications and security best practices
  4. Modern technology stack with React and Next.js
  5. Good SEO and accessibility features
  6. WHOIS data unavailable, possibly due to privacy protection or registry restrictions
  7. Clear business and contact information available
  8. No suspicious or malicious indicators found
Technical notes

Notes

The website leverages a modern technology stack including React and Next.js, facilitating server-side rendering and improved SEO. Integration with Google Tag Manager and Optimizely supports analytics and A/B testing capabilities. The site is well-optimized for performance and mobile responsiveness, with comprehensive meta tags and structured data enhancing search engine visibility. No CMS was explicitly detected, suggesting a custom or headless architecture. Hosting details are not disclosed but performance indicators suggest a reliable infrastructure. Technical debt appears minimal, with opportunities for further modernization including enhanced automation of security and compliance monitoring.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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