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Security report for 18tickets.it

18Months · Technology · Italy

Medium risk. 4 critical or high findings in GDPR outside view and SSL/TLS.

Security score

69/100

Risk levelMedium

0–100, higher is better. How it is calculated

18Tickets is an Italian cloud-based ticketing platform specializing in cinema and theater venues, offering an integrated pay-per-use service that combines eTicketing, cash register, bar, and e-commerce management. The platform emphasizes social engagement through integration with social networks, particularly Facebook, enhancing the user experience for both venue owners and customers. The business is positioned as an innovative solution targeting small and multiscreen cinemas in Italy, supported by its parent company 18Months. Technically, the website uses modern web technologies including HTML5, CSS3, JavaScript, Google reCAPTCHA for security, and Typekit fonts for branding consistency. The site is mobile-optimized and provides a demo to encourage user adoption. Security posture is adequate with HTTPS enforced and reCAPTCHA implemented, but lacks security headers and explicit incident response or security policies. Privacy compliance is partial, with a privacy policy present but no cookie consent mechanism or terms of service. Overall, the website is professional and trustworthy but could improve in compliance and security transparency.

Scanned

NIS2 and GDPR posture

GDPR outside view
28/ 100 · High
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • Critical

      EU business without adequate privacy measures

      EU businesses are subject to strict GDPR requirements

      What to do: Implement comprehensive GDPR compliance including privacy policy, cookie consent, and data protection measures

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

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Keep watching 18tickets.it

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
65
Security headers
80
Email security
75
DNS health
65
Network security
100
GDPR outside view
28
Average
69

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

The company operates in the technology sector, focusing on cloud ticketing solutions for cultural venues. Its business model is SaaS with pay-per-use pricing, targeting cinema and theater operators who need integrated ticketing and sales management. The platform's social features and marketing tools provide competitive advantages by enhancing customer engagement and profiling. The availability of a free demo and media coverage supports growth and market penetration. The parent company 18Months is a key partner, indicating a focused ecosystem. However, limited contact details and absence of comprehensive legal documents may affect customer confidence. The company appears small but specialized, with potential for expansion into other cultural and event sectors.

Security posture

The website demonstrates a moderate security maturity level with HTTPS enforced and Google reCAPTCHA protecting forms. However, the absence of security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options reduces defense-in-depth. No publicly available security or incident response policies were found, limiting transparency and preparedness indicators. The lack of cookie consent mechanisms may expose the company to GDPR compliance risks. No vulnerabilities or exposed sensitive data were detected in the content. Overall, the security posture is functional but could benefit from enhanced policies, headers, and compliance measures.

Recommendations

  1. Implement comprehensive security headers (CSP, X-Frame-Options, X-Content-Type-Options) to improve protection against common web attacks.
  2. Add a cookie consent banner and detailed cookie policy to ensure GDPR compliance and user transparency.
  3. Publish terms of service and incident response policies to enhance legal clarity and security readiness.
  4. Expand contact information to include phone numbers and physical addresses to improve trust and customer support.
  5. Conduct regular security audits and vulnerability assessments to maintain and improve security posture.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
18Months
Description
18Tickets is an Italian cloud ticketing application offering a pay-per-use model. It integrates eTicketing, cash register, bar, and e-commerce management into a single adaptive interface for mobile, tablet, and PC. The platform targets cinema and theater venues, enabling social interaction via social networks and providing marketing tools for customer profiling and communication.
Key services
eTicketing, Cash register management, Bar and shop sales integration, Social network integration, Marketing and customer profiling tools
Content quality
good
Branding
consistent

Technology

Stack
HTML5, CSS3, JavaScript, Typekit fonts, Google reCAPTCHA, SweetAlert
Performance
moderate
Mobile
good
Accessibility
basic
SEO
basic

Security

Observed score
75/100
Good practices seen
  • HTTPS enforced
  • Google reCAPTCHA implemented on forms

Analytics and tracking

Tracking level
minimal
Privacy practices
basic

Advertising

Tracking pixels
Google reCAPTCHA
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
moderate

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Content is professionally presented in Italian, targeting cinema and theater ticketing.
  3. No explicit privacy or cookie consent mechanisms detected, which may impact GDPR compliance.
  4. Contact information is limited to an email address; no phone or physical address found.
  5. Security headers are not detected; HTTPS is properly implemented.
  6. Social media presence is limited to Facebook.
  7. No terms of service or incident response policies are published.
  8. Media section includes embedded PDFs and videos indicating some press coverage.
Technical notes

Notes

The website uses a modern front-end stack with HTML5, CSS3, and JavaScript, including third-party libraries such as Typekit for fonts and SweetAlert for UI alerts. Google reCAPTCHA is integrated for bot protection. The site is responsive and optimized for mobile devices, providing a consistent user experience across platforms. Performance is moderate, with external resources loaded from reputable CDNs. No CMS or backend technologies were explicitly detected. The site lacks advanced accessibility features and SEO optimizations could be improved. Hosting provider details are not disclosed. Overall, the technical implementation is solid but could be enhanced with better accessibility and SEO practices.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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