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Security report for vergic.com

Vergic AB · Technology · Sweden

Medium risk. 6 critical or high findings in Security headers, GDPR outside view and 2 other checks.

Security score

67/100

Risk levelMedium

0–100, higher is better. How it is calculated

Vergic AB operates the Vergic Engage platform, a digital-first customer engagement solution designed to improve customer experience and revenue through personalized digital interactions. The platform offers a suite of services including live chat, chatbots, video, co-browsing, messaging channels, and digital voice, targeting businesses and public organizations aiming to enhance their digital customer service and sales capabilities. The company is positioned as a medium-sized technology firm based in Sweden and is a subsidiary of Puzzel, which acquired Vergic. The website content is professional and well-structured, reflecting a mature digital presence with a focus on B2B SaaS offerings. Technically, the website is built on WordPress and leverages modern web technologies such as jQuery, Bootstrap, and various marketing and analytics tools including Google Analytics, Facebook Pixel, LinkedIn Insight, Hotjar, and Leadfeeder. The site is mobile-optimized and demonstrates good SEO practices. Security posture is solid with HTTPS enforced, though some security headers are not explicitly detected. Privacy and cookie policies are comprehensive and GDPR compliant, supporting the company's commitment to data protection. Security-wise, the site shows good practices but lacks explicit security and incident response policies publicly available. The WHOIS data for the domain is unavailable, which reduces transparency and trustworthiness from a domain registration perspective. However, the business legitimacy is supported by visible client logos, press releases, and social media presence. Overall, the site scores well on content quality, technical implementation, security, privacy compliance, and business credibility, with recommendations to enhance security headers and publish formal security policies. Strategically, Vergic should focus on improving domain registration transparency, enhancing security policy visibility, and maintaining up-to-date technical and security standards to strengthen trust and compliance in the competitive digital engagement market.

Scanned

NIS2 and GDPR posture

GDPR outside view
80/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

6 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. Email security

    SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.

    • High

      No DMARC record found

      DMARC provides email authentication and reporting

      What to do: Add DMARC record: "v=DMARC1; p=none; rua=mailto:dmarc@yourdomain.com"

  4. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching vergic.com

This scan found 21 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
42
Security headers
35
Email security
65
DNS health
80
Network security
100
GDPR outside view
80
Average
67

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Vergic holds a strong position in the digital customer engagement market, offering a comprehensive platform that integrates AI, chatbots, and collaboration tools to serve diverse industries including finance, retail, public sector, and telecommunications. Their B2B SaaS model targets enterprises seeking to optimize customer journeys and increase sales conversion. The acquisition by Puzzel indicates strategic growth and market consolidation. The company leverages partnerships with IBM and others to enhance credibility. Revenue streams likely include subscription fees for platform access, professional services, and integrations. The client portfolio includes notable organizations, enhancing market trust. Growth indicators include active content marketing, webinars, podcasts, and a focus on GDPR compliance. The partnership ecosystem and integration capabilities position Vergic well for expansion in digital transformation initiatives.

Security posture

Vergic demonstrates a moderate to strong security posture with HTTPS enforced and no visible exposure of sensitive data. The use of reputable third-party analytics and marketing tools is balanced with privacy compliance measures such as cookie consent and GDPR-aligned policies. However, the absence of explicit security headers like Content-Security-Policy and X-Frame-Options, and lack of publicly available security or incident response policies, represent gaps. The WHOIS data unavailability is a concern for domain trust. No vulnerabilities or malware indicators were detected in the content. The security culture appears to be evolving, with room for improvement in transparency and formal documentation. Incident response readiness is not publicly evident, which could impact rapid mitigation of security events.

Recommendations

  1. Publish explicit security policies and incident response procedures on the website to enhance transparency and trust.
  2. Implement and verify comprehensive security headers including Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options.
  3. Regularly audit and update WordPress core, themes, and plugins to mitigate vulnerabilities.
  4. Improve domain registration transparency by ensuring WHOIS data is accurate and publicly available or justified by privacy protection.
  5. Enhance accessibility features to meet compliance standards and improve user experience for all visitors.

Contact details published on the site

Addresses
Legal name
Vergic AB
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Vergic AB
Description
Vergic Engage is a ‘Digital first’ Customer Engagement Platform that improves customer experience and revenue in digital channels by acting on customer behavior, value and journey. They offer a personal and engaging digital experience through AI/BOT supported messaging and collaboration tools, enabling brands and organizations to engage with customers effectively.
Key services
Live Chat, Chatbots, Video, Co-browsing, Messaging Channels, Digital Voice, Digital Customer Journey Orchestration, APIs and Plugins, Collaboration Tools, Workforce Management
Content quality
good
Branding
consistent

Technology

Stack
WordPress, jQuery, Bootstrap, Slider Revolution, Google Fonts, Google Analytics, LinkedIn Insight, Facebook Pixel, Hotjar, Leadfeeder, ActiveCampaign, Contact Form 7, Easy Fancybox, Download Monitor, Email Before Download
Frameworks
WordPress
Platforms
Web
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
80/100
Good practices seen
  • HTTPS enforced
  • No exposed sensitive data in HTML
  • Use of secure cookies (implied)
  • Use of security plugins (implied by WordPress ecosystem)

Analytics and tracking

Services
Google Analytics, Hotjar, Leadfeeder, Bing UET, LinkedIn Insight
Tracking level
extensive
Privacy practices
good

Advertising

Ad networks
Bing Ads, Facebook Ads, Google Ads
Tracking pixels
Facebook Pixel, LinkedIn Insight, Hotjar, Leadfeeder, Bing UET
Marketing tools
ActiveCampaign, Leadfeeder
Transparency
good

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and no blocking detected.
  2. WHOIS data is unavailable, limiting domain registration transparency.
  3. Website uses modern web technologies and tracking tools.
  4. Privacy and cookie policies are present and GDPR compliant.
  5. Contact information is clearly provided with phone numbers and addresses.
  6. No explicit security policy or incident response pages found.
  7. Website content is professional and business-focused.
  8. Multiple client logos and partner references enhance trust.
  9. No suspicious or malicious content detected.
Technical notes

Notes

The website is built on a WordPress CMS platform using a modern tech stack including jQuery, Bootstrap, and Slider Revolution for UI components. It integrates multiple third-party marketing and analytics services such as Google Analytics, Facebook Pixel, LinkedIn Insight, Hotjar, and Leadfeeder, indicating a mature digital marketing strategy. Performance is moderate with some optimization possible. Mobile responsiveness is good, and SEO practices are well implemented with meta tags and structured data. Technical risks include dependency on multiple third-party scripts which may impact load times and privacy. The lack of some security headers and formal security documentation suggests technical debt in security hardening. Overall, the infrastructure supports business goals but would benefit from modernization in security and performance optimization.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 56/100Medium25 findingsView report
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