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Security report for userjot.com

UserJot · Technology · N/a

Medium risk. 4 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

73/100

Risk levelMedium

0–100, higher is better. How it is calculated

UserJot is a newly founded SaaS company (2024) specializing in customer feedback management tools designed for modern SaaS teams. Their platform offers features such as feedback collection, voting-based prioritization, automatic roadmap syncing, AI-powered changelogs, and automated user engagement. Positioned as an affordable and user-friendly alternative to enterprise feedback tools, UserJot emphasizes ease of use, fast setup, and a beautiful user interface. The company operates with a bootstrapped business model, focusing on customer-funded growth without venture capital influence. Technically, UserJot leverages modern web technologies including Astro framework, Cloudflare hosting, and integrates third-party services like Reddit Pixel and Cloudflare Insights for analytics and marketing. The website is fast, mobile-optimized, and SEO-friendly, reflecting a mature digital infrastructure for a young company. Security best practices are observed with HTTPS, security headers, and domain transfer protection, though DNSSEC is not enabled and no explicit security or incident response pages are published. From a security perspective, the site maintains a good posture with no visible vulnerabilities or exposed sensitive data. However, privacy compliance could be improved by implementing a cookie consent mechanism given the use of tracking pixels. The absence of a vulnerability disclosure policy and security.txt file suggests room for maturity in security transparency and incident readiness. Overall, UserJot presents a trustworthy and professional SaaS offering with strong business credibility and technical implementation. Strategic improvements in privacy compliance and security transparency would further enhance trust and regulatory alignment.

Scanned

NIS2 and GDPR posture

GDPR outside view
58/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching userjot.com

This scan found 19 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Full report

€39.90one-time

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Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
65
Email security
70
DNS health
70
Network security
100
GDPR outside view
58
Average
73

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

UserJot targets modern SaaS companies seeking efficient and affordable customer feedback solutions. Their competitive advantage lies in combining AI automation with a user-friendly interface and transparent pricing, including a free tier. Revenue streams are subscription-based with tiered plans catering to small and growing teams. The company fosters customer engagement through automated notifications and changelogs, reducing churn and increasing user retention. Partnerships and integrations with popular product management tools enhance workflow compatibility. The bootstrapped nature and indie-friendly positioning appeal to startups and small businesses, differentiating UserJot from enterprise-focused competitors. Growth indicators include rapid setup claims and emphasis on design and user experience. The company maintains direct customer contact via email and social media, supporting a lean operational model.

Security posture

UserJot demonstrates a solid security foundation with HTTPS enforced, clientTransferProhibited domain status, and multiple security headers implemented. No DNSSEC is enabled, which is a recommended enhancement for DNS security. The website does not expose sensitive information or vulnerable libraries. However, the lack of a published security policy, incident response plan, and vulnerability disclosure program limits transparency and preparedness. Privacy compliance is partial; while a privacy policy exists and GDPR compliance is claimed, no cookie consent mechanism is present despite active tracking pixels. Incident response contact channels are not publicly available. Overall, the security maturity is good for a startup but would benefit from formalized policies and user-facing security disclosures to build trust and meet compliance standards.

Recommendations

  1. Enable DNSSEC on the domain to enhance DNS security and prevent spoofing.
  2. Implement a visible cookie consent banner or mechanism to comply with GDPR and other privacy regulations.
  3. Publish a dedicated security policy and incident response page outlining procedures and contacts.
  4. Create and host a vulnerability disclosure policy or security.txt file to encourage responsible reporting.
  5. Consider multi-factor authentication for administrative access to improve internal security controls.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
UserJot
Description
UserJot is a modern feedback tool that reduces churn by collecting ideas, prioritizing with votes, shipping what matters, and keeping users engaged automatically. It offers a beautiful platform for customer feedback management, product roadmaps, changelogs, and engagement automation.
Key services
Customer feedback collection, Feedback prioritization with voting, Automatic product roadmap syncing, AI-powered changelog creation and notifications, Engagement automation via notifications and digests
Content quality
excellent
Branding
consistent

Technology

Stack
Cloudflare, Astro, JavaScript, Google Fonts, Reddit Pixel
Frameworks
Astro
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • ClientTransferProhibited domain status
  • No DNSSEC enabled (recommend enabling)
  • No exposed sensitive data in HTML
  • Use of security headers

Analytics and tracking

Services
Cloudflare Insights
Tracking level
moderate
Privacy practices
basic

Advertising

Tracking pixels
Reddit Pixel, Cloudflare Insights
Marketing tools
Reddit Pixel
Transparency
basic

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is a modern SaaS product focused on customer feedback management.
  2. Content is rich, well-structured, and professionally presented.
  3. Strong emphasis on AI-powered features and automation.
  4. Pricing is transparent with a free tier and affordable paid plans.
  5. Contact email is provided but no phone or physical address found.
  6. No explicit cookie consent mechanism detected despite tracking pixels.
  7. No dedicated security or incident response pages found.
  8. No vulnerability disclosure or security.txt detected.
  9. Domain is new but consistent with business claims.
  10. No suspicious or malicious indicators found.
Technical notes

Notes

The website is built using the Astro framework, leveraging modern JavaScript and CSS technologies. Hosting is provided by Cloudflare, ensuring fast global delivery and DDoS protection. External resources include Google Fonts and Reddit Pixel for marketing analytics. The site is mobile-optimized with responsive design and accessibility considerations. Performance is fast with efficient asset loading and preconnect hints. SEO is well addressed with meta tags, Open Graph, and JSON-LD structured data. No CMS is detected, indicating a custom or static site generation approach. The technical stack is modern and well-implemented, supporting scalability and maintainability. Potential technical risks are minimal, though enabling DNSSEC and enhancing privacy compliance would strengthen the overall infrastructure.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 73/100Medium27 findingsView report
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