Skip to main content

Security report for userback.io

Userback · Technology · United States

Medium risk. 5 critical or high findings in GDPR outside view, SSL/TLS and 1 other check.

Security score

73/100

Risk levelMedium

0–100, higher is better. How it is calculated

Userback is a SaaS company specializing in user feedback software, offering tools such as feedback widgets, in-app surveys, session replays, and feature portals to product teams. The company is positioned as a leading platform in its niche, targeting product and software development teams. Founded in 2016, Userback operates with a modern technical infrastructure primarily based on WordPress and AWS hosting, leveraging various plugins and analytics tools to optimize user experience and marketing efforts. The website demonstrates good design quality, mobile optimization, and SEO practices, although explicit privacy and cookie policies are not found in the provided content. Security posture is solid with HTTPS and domain registration protections, but could be improved by enabling DNSSEC and publishing security policies.

Scanned

NIS2 and GDPR posture

GDPR outside view
70/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1
    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

  3. DNS health

    DNS sends visitors and email to the right servers. Misconfigured records can cause outages or let someone redirect your traffic.

    • High

      Weak SPF Policy

      SPF record has permissive policy allowing any server to send email

      What to do: Use -all or ~all qualifier for better email security

Need hands-on remediation? Email guard@offseq.com

Keep watching userback.io

This scan found 20 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

Billed monthly to your card. Cancel anytime. See sample alerts.

Full report

€39.90one-time

  • The complete analysis as a PDF you can cite
  • Email delivery with an unlock code
  • Lifetime access to this report

Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
52
Security headers
75
Email security
75
DNS health
65
Network security
100
GDPR outside view
70
Average
73

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Userback operates in the technology sector with a focus on SaaS solutions for user feedback management. Its business model revolves around subscription-based software services targeting medium-sized businesses and product teams. The company benefits from a consistent brand presence and a professional website that supports its market positioning. The use of privacy protection for domain registration is justified and common in the industry. Marketing and analytics tools are integrated to support customer acquisition and retention. No suspicious or questionable practices were detected, and the company appears to maintain a trustworthy online presence.

Security posture

The website employs HTTPS and domain registration protections such as clientDeleteProhibited status, indicating a baseline security awareness. The presence of a consent management platform suggests GDPR compliance efforts, although explicit privacy and cookie policies are missing. No security.txt or incident response contacts are published, which could hinder transparency in case of security incidents. No security headers were detected in the provided data, representing an area for improvement. Overall, the security posture is moderate with room for enhancements in policy transparency and technical security controls.

Recommendations

  1. Publish comprehensive privacy and cookie policies accessible from the website footer or main navigation.
  2. Enable DNSSEC on the domain to enhance DNS security and prevent spoofing.
  3. Implement and publish a security policy and incident response plan with clear contact channels.
  4. Add security headers such as Content-Security-Policy, X-Frame-Options, and Strict-Transport-Security to improve protection against common web attacks.
  5. Enhance accessibility features and provide explicit information about data retention and user privacy to improve compliance and user trust.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Userback
Description
Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity. Combining feedback widgets, in-app surveys, session replays, and feature portals, Userback is the ultimate user feedback software.
Key services
feedback widgets, in-app surveys, session replays, feature portals
Content quality
good
Branding
consistent

Technology

Stack
JavaScript, jQuery, Google Tag Manager, WordPress, Bricks Theme, NextBricks plugin, Truendo CMP (Consent Management Platform), Usermaven analytics, HandL UTM Grabber
Frameworks
WordPress, Bricks
Platforms
AWS (inferred from AWS DNS servers)
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
75/100
Good practices seen
  • HTTPS enabled
  • Domain status includes clientDeleteProhibited and other EPP protections
  • Use of consent management platform (Truendo CMP)
  • No DNSSEC enabled (potential improvement area)

Analytics and tracking

Services
Usermaven, Google Tag Manager
Tracking level
moderate
Privacy practices
basic

Advertising

Tracking pixels
Usermaven
Marketing tools
HandL UTM Grabber, Convertful
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is a professional SaaS platform for user feedback.
  2. No explicit privacy or cookie policy pages found in provided content.
  3. Consent management platform is implemented indicating GDPR awareness.
  4. No direct contact emails or phone numbers found in HTML content.
  5. Website uses modern WordPress theme and plugins with good technical stack.
  6. No security.txt or vulnerability disclosure information found.
  7. No visible security headers detected in provided data.
  8. Domain registration is privacy protected but legitimate.
  9. No adult or questionable content detected.
  10. Website is accessible with no WAF or blocking mechanisms.
Technical notes

Notes

The website is built on WordPress using the Bricks theme and several plugins including NextBricks and HandL UTM Grabber. Hosting appears to be on AWS infrastructure, inferred from DNS nameservers. The site uses modern JavaScript libraries and integrates analytics and marketing tools such as Usermaven and Google Tag Manager. Performance is moderate with good mobile optimization and SEO metadata present. However, the absence of DNSSEC and security headers indicates some technical debt in security hardening. The site demonstrates a professional technical setup suitable for a SaaS business but could benefit from further modernization and security enhancements.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 64/100Medium32 findingsView report
Reviews of this site

Share your experience with userback.io. Every review is verified by email and published after moderation.

Overall rating
Select a rating
4000 characters remaining

We’ll email you to confirm your review and keep your details private.

Community rating

No published reviews yet. Be the first to review userback.io.

Feedback on this report

Rate this report, add an optional comment, and tell us if you want a security specialist to follow up.

Overall report quality
Select a rating
2000 characters remaining

We only use your feedback to improve Guard reports. Contact details are never shared.