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Security report for tokopedia.com

Tokopedia · E-commerce · Indonesia

Partial score · DNS & email only

59/100

0–100, higher is better. How it is calculated

Tokopedia is a leading Indonesian e-commerce platform offering a comprehensive online marketplace connecting buyers and sellers across various product categories. The website demonstrates a mature digital infrastructure with extensive use of modern web technologies including React, GraphQL, and multiple analytics and advertising tools. The platform supports mobile and desktop users with optimized performance and a professional user experience. Security posture is strong with HTTPS enforcement and use of CAPTCHA and OAuth services, though explicit security policies and incident response information are not publicly visible. The absence of WHOIS data reduces transparency but does not detract from the evident legitimacy and enterprise scale of the business. Overall, Tokopedia presents a robust e-commerce platform with room for improvement in privacy and security policy disclosures.

Scanned

This is an earlier scan of tokopedia.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
35/ 100 · High
Checks completed
6of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • Critical

      Unable to retrieve SSL certificate

      Could not establish secure connection to retrieve certificate information

      What to do: Check if the server is accessible and SSL/TLS is properly configured

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

    • High

      Third-party services without privacy policy

      Detected services: Google Analytics, Facebook, Twitter, LinkedIn, YouTube, Google APIs, Google Ads

      What to do: Document all third-party data sharing in your privacy policy

Need hands-on remediation? Email guard@offseq.com

Keep watching tokopedia.com

This scan found 13 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
0
Email security
80
DNS health
80
Network security
100
GDPR outside view
35
Average
59

Not counted

  • Security headers: did not complete in this scan.
  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention tokopedia.com, from OffSeq Breach.

Total records
829,133
Employees
256
Customers
827,901
Third parties
976
Weak passwords
21%

Latest record dated 2026-06-10 · 412 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for tokopedia.com.

Select it in the checkout above.

Masked preview

  • –www.tokopedia.com2026-06-10
  • –www.tokopedia.com2026-06-09
  • –accounts-staging.tokopedia.com2026-06-09
  • –www.tokopedia.com2026-06-08
  • –www.tokopedia.com2026-06-06

Breach keeps ingesting new leaks, so these numbers can grow between scans.

Open in Breach(opens in a new tab)Monitor on Breach(opens in a new tab)

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Tokopedia operates as a marketplace platform targeting Indonesian consumers, offering a wide range of products and services including digital top-ups and bill payments. Its market position is strong, supported by official store badges, user ratings, and a large ecosystem of sellers. The business model relies on transaction fees, advertising, and affiliate marketing. The company maintains partnerships with payment processors and seller support platforms, enhancing its service offerings. Growth indicators include active promotions and integration with social media channels. The platform's extensive use of analytics and marketing tools indicates a data-driven approach to customer engagement and retention.

Security posture

The website enforces HTTPS and integrates multiple security-related technologies such as CAPTCHA and OAuth for authentication. Security headers are likely implemented though not explicitly visible in the provided data. No critical vulnerabilities or exposed sensitive data were detected in the HTML content. However, the lack of publicly accessible security policies, incident response contacts, and vulnerability disclosure programs suggests gaps in transparency and formal security governance. Compliance with GDPR or similar regulations is not clearly demonstrated. Overall, the security posture is solid but could benefit from enhanced policy disclosures and incident response readiness.

Recommendations

  1. Publish comprehensive privacy and cookie policies prominently on the website to improve transparency and compliance.
  2. Implement and publicly disclose a formal security policy and incident response plan including contact channels for security issues.
  3. Ensure all recommended security headers are explicitly set and documented to enhance protection against common web attacks.
  4. Consider publishing a vulnerability disclosure or bug bounty program to encourage responsible reporting of security issues.
  5. Enhance user trust by providing clear data protection officer contact information and GDPR compliance statements.

Contact details published on the site

Addresses
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Tokopedia
Description
Situs jual beli online terlengkap dengan berbagai pilihan toko online terpercaya. Belanja online mudah dan menyenangkan di Tokopedia. Pengiriman cepat.
Key services
Online marketplace, Top Up & Tagihan (bill payments and top-ups), Official Store, Promotions and deals
Content quality
excellent
Branding
consistent

Technology

Stack
GraphQL (gql.tokopedia.com), Google Analytics, Google Tag Manager, TikTok Pixel, Facebook Pixel, Branch.io, Criteo, Alexa Metrics, Webpack (chunked JS assets), Service Workers (manifest.json), Google Identity Services
Frameworks
React, Apollo GraphQL
Platforms
Web, Android app, iOS app
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Use of CAPTCHA (Google reCAPTCHA site key present)
  • Secure cookies (implied by cookie domain and usage)
  • Use of OAuth and Google Identity Services
  • Client logging with error level only

Analytics and tracking

Services
Google Analytics, TikTok Analytics, Facebook Analytics, Alexa Metrics
Tracking level
extensive
Privacy practices
basic

Advertising

Ad networks
Google Ads, Criteo, TikTok Ads, Twitter Ads, Facebook Ads
Tracking pixels
TikTok Pixel, Facebook Pixel, Alexa Metrics
Marketing tools
Branch.io
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and interactive features.
  2. No WAF or security challenge blocking access detected.
  3. WHOIS data is missing or protected, limiting domain registration transparency.
  4. Strong branding and consistent design across the site.
  5. Extensive use of modern web technologies and analytics tools.
  6. No explicit privacy, cookie, or terms of service pages found in the provided HTML snapshot.
  7. No explicit contact emails or phone numbers found in the visible content.
  8. Social media links are present and consistent with brand identity.
  9. Security best practices are partially observable but could be improved with more explicit policies.
Technical notes

Notes

Tokopedia's technical infrastructure is modern and robust, leveraging React for frontend rendering and Apollo GraphQL for data queries. The site uses a modular JavaScript bundle strategy for performance optimization and integrates multiple third-party analytics and advertising services. Mobile optimization is excellent, with responsive design and app deep linking. The use of service workers and manifest files indicates support for progressive web app features. No CMS is explicitly detected, suggesting a custom-built platform. Hosting details are not disclosed but the presence of multiple CDN and asset domains indicates a distributed content delivery approach. Overall, the technical setup supports high availability, scalability, and user engagement.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 70/100Medium29 findingsView report
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