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Security report for tokopedia.com

Tokopedia · E-commerce · Indonesia

Medium risk. 7 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

70/100

Risk levelMedium

0–100, higher is better. How it is calculated

Tokopedia is a leading Indonesian e-commerce platform offering a comprehensive online marketplace connecting millions of buyers and sellers. The website provides a wide range of products and services including digital payments, top-ups, and bill payments, supported by a robust technical infrastructure leveraging modern web technologies such as React, GraphQL, and various analytics and marketing tools. The platform demonstrates a strong digital maturity with fast performance, mobile optimization, and good SEO practices. Security posture is solid with HTTPS enforcement, use of CAPTCHA, and no visible sensitive data exposure, though explicit security policies and headers could be improved. The absence of WHOIS data limits domain trust assessment but the brand presence and content quality strongly indicate legitimacy. Overall, Tokopedia presents a professional, trustworthy, and well-structured e-commerce service with room for enhanced privacy and security transparency.

Scanned

NIS2 and GDPR posture

GDPR outside view
35/ 100 · High
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

7 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

    • High

      Third-party services without privacy policy

      Detected services: Google Analytics, Facebook, Twitter, LinkedIn, YouTube, Google APIs, Google Ads

      What to do: Document all third-party data sharing in your privacy policy

Need hands-on remediation? Email guard@offseq.com

Keep watching tokopedia.com

This scan found 20 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
62
Security headers
65
Email security
80
DNS health
80
Network security
100
GDPR outside view
35
Average
70

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention tokopedia.com, from OffSeq Breach.

Total records
829,133
Employees
256
Customers
827,901
Third parties
976
Weak passwords
21%

Latest record dated 2026-06-10 · 412 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for tokopedia.com.

Select it in the checkout above.

Masked preview

  • –www.tokopedia.com2026-06-10
  • –www.tokopedia.com2026-06-09
  • –accounts-staging.tokopedia.com2026-06-09
  • –www.tokopedia.com2026-06-08
  • –www.tokopedia.com2026-06-06

Breach keeps ingesting new leaks, so these numbers can grow between scans.

Open in Breach(opens in a new tab)Monitor on Breach(opens in a new tab)

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Tokopedia operates as a large-scale online marketplace primarily serving the Indonesian market. Its business model focuses on facilitating transactions between buyers and sellers, supplemented by digital financial services and seller education programs. The company maintains a strong market position with extensive partnerships and a broad product catalog. Revenue streams likely include transaction fees, advertising, and value-added services. The platform targets general consumers and small to medium sellers, emphasizing ease of use and trust. The presence of multiple official social media channels and integrated marketing tools reflects a mature digital marketing strategy. Strategic observations include the need for enhanced public security and privacy disclosures to align with global compliance standards.

Security posture

Tokopedia exhibits a mature security posture with HTTPS enforced across the site, integration of CAPTCHA for bot mitigation, and use of nonce attributes in scripts indicating Content Security Policy implementation. No exposed credentials or sensitive data were detected in the HTML content. However, explicit security policies, incident response contacts, and vulnerability disclosure programs are not publicly visible, which could be a compliance gap. The site uses multiple tracking and advertising pixels, which may raise privacy considerations. Overall, the platform is secure but would benefit from increased transparency and formalized security documentation to improve stakeholder trust and regulatory compliance.

Recommendations

  1. Publish comprehensive privacy and cookie policies with clear consent mechanisms to enhance GDPR and privacy compliance.
  2. Implement and publicly disclose security policies including incident response and vulnerability disclosure programs.
  3. Add and enforce security headers such as HSTS, X-Frame-Options, and X-Content-Type-Options to strengthen security posture.
  4. Enhance accessibility features to meet international standards and improve user inclusivity.
  5. Regularly audit third-party scripts and tracking pixels to minimize privacy risks and improve transparency.

Contact details published on the site

Addresses
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Tokopedia
Description
Situs jual beli online terlengkap dengan berbagai pilihan toko online terpercaya. Belanja online mudah dan menyenangkan di Tokopedia. Pengiriman cepat.
Key services
Online marketplace, Digital payments, Top-up & bill payments, Seller education and support
Content quality
good
Branding
consistent

Technology

Stack
React (implied by chunked JS and SPA structure), GraphQL (gql.tokopedia.com), Google Analytics, Google Tag Manager, TikTok Analytics, Facebook Pixel, Branch.io, Apollo Client, Webpack (chunked JS assets)
Frameworks
React, Apollo GraphQL
Platforms
Web, Android (app links present), iOS (app links present)
Performance
fast
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Use of Content Security Policy (implied by nonce attributes in scripts)
  • No exposed sensitive data in HTML
  • Use of CAPTCHA site key (Google reCAPTCHA)
  • Auto OTP click feature for user convenience

Analytics and tracking

Services
Google Analytics, Facebook Pixel, TikTok Analytics, Branch.io
Tracking level
extensive
Privacy practices
basic

Advertising

Ad networks
Google DoubleClick, Criteo, Facebook Ads, Twitter Ads, TikTok Ads
Tracking pixels
Facebook Pixel, TikTok Pixel, Branch.io
Marketing tools
Branch.io
Transparency
good

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and interactive features.
  2. No explicit privacy, cookie, or terms of service pages detected in provided HTML snapshot.
  3. Strong use of modern web technologies and analytics tools.
  4. No direct contact emails or phone numbers found in the HTML content.
  5. Social media presence is well established with official links.
  6. No security headers explicitly visible in HTML; likely managed at server level.
  7. No WHOIS data available from raw output; domain registration details unknown.
  8. No signs of adult or unsafe content.
  9. No WAF or blocking mechanisms detected.
Technical notes

Notes

The website is built on a modern technology stack including React and Apollo GraphQL, delivering a fast and responsive user experience. The use of chunked JavaScript assets and CDN-hosted resources indicates a scalable and performant infrastructure. Integration with multiple analytics and marketing platforms supports data-driven decision making. The site is mobile-optimized and uses structured data for SEO enhancement. However, no CMS was explicitly detected, suggesting a custom or proprietary platform. Hosting provider details are not evident from the HTML. Technical risks include reliance on multiple third-party scripts which may introduce vulnerabilities or privacy concerns if not properly managed.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 59/100Medium21 findings · partial scanView report
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