Tidio · Technology · Poland
Tidio is a technology company specializing in AI-driven customer service chatbots and live chat software designed to enhance customer support and increase sales for businesses. Established in 2013 and headquartered in Poland, Tidio offers a SaaS platform with multiple subscription tiers, including free and paid plans, targeting businesses seeking to automate and improve their customer engagement. The company maintains a strong market position supported by positive user reviews and a comprehensive suite of services including AI agents, help desk software, ticketing systems, and chatbot automation workflows. Technically, the website is built on modern frameworks such as Next.js and React, leveraging cloud hosting and integrating advanced analytics and marketing tools like Google Tag Manager, Amplitude, and Cookiebot. The site demonstrates excellent performance, mobile optimization, and SEO practices, reflecting a mature digital infrastructure. Security-wise, the site enforces HTTPS, employs multiple security headers, and uses cookie consent mechanisms, though it lacks a dedicated security policy or incident response page. WHOIS data confirms the legitimacy and transparency of the business, with consistent registration details matching the website's claims. Overall, Tidio presents a professional, trustworthy, and technically sound online presence with room for improvement in explicit security disclosures and incident response readiness.
Scanned
Both readouts depend on the site's pages, which could not be loaded in this scan.
4 findings rated critical or high. Fix these first.
Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.
Forces HTTPS connections
What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"
Prevents clickjacking attacks
What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"
TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.
Server supports weak protocols: TLSv1.1
What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions
SSL certificate uses 256-bit key, which is considered weak
What to do: Use at least 2048-bit RSA or 256-bit ECC key
Need hands-on remediation? Email guard@offseq.com
This scan found 13 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.
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Each check with its score, findings and the evidence it collected.
The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.
Counted in this score
Not counted
Findings that cap the score at 49
Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.
Partial scans
When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.
Risk levels
Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.
Leaked records that mention tidio.co, from OffSeq Breach.
2 subdomains affected
See the 10 newest leaked credentials
A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for tidio.co.
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Breach keeps ingesting new leaks, so these numbers can grow between scans.
Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.
Automated reading of the public site. Ratings are indicative.
Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.
Retrieved 2026-10-25
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