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Security report for supportbox.cz

SupportBox.cz · Technology · Czech Republic

Medium risk. 8 critical or high findings in GDPR outside view, Security headers and 1 other check.

Security score

60/100

Risk levelMedium

0–100, higher is better. How it is calculated

SupportBox.cz is a Czech-based SaaS company providing an integrated customer support platform combining email, live chat, social media, and phone support into a single tool. The website positions itself as a comprehensive solution for businesses seeking efficient customer care management. The company has been established since 2012, indicating a mature presence in the Czech market. The website is built on WordPress and leverages modern marketing and analytics tools such as Facebook Pixel, Mixpanel, and Visual Website Optimizer, reflecting a moderate level of digital maturity. Performance optimizations like WP Rocket and Cloudflare CDN are employed to enhance user experience. Security posture is adequate with HTTPS enforced and Cloudflare DNS usage; however, the absence of explicit security headers and published security policies suggests room for improvement. Privacy compliance is minimal, with no visible privacy or cookie policies or consent mechanisms, which could pose compliance risks under GDPR. Overall, the website is professional and functional but would benefit from enhanced transparency and security documentation.

Scanned

This is an earlier scan of supportbox.cz. View the latest report

NIS2 and GDPR posture

GDPR outside view
25/ 100 · Critical
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

8 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • Critical

      EU business without adequate privacy measures

      EU businesses are subject to strict GDPR requirements

      What to do: Implement comprehensive GDPR compliance including privacy policy, cookie consent, and data protection measures

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

  2. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

Need hands-on remediation? Email guard@offseq.com

Keep watching supportbox.cz

This scan found 24 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
65
Security headers
15
Email security
75
DNS health
80
Network security
100
GDPR outside view
25
Average
60

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

The company targets businesses requiring customer support solutions, offering a SaaS model that integrates multiple communication channels. Its market position is focused on the Czech Republic, with a small-sized business profile. The business model relies on subscription-based software services. The website content and metadata emphasize efficiency and consolidation of customer care tools. The presence of advanced marketing tools indicates active customer engagement and conversion tracking strategies. No partnerships or subsidiaries are evident from the data. The company appears to maintain consistent branding and good content quality, supporting its credibility in the local market.

Security posture

The website enforces HTTPS and uses Cloudflare DNS, which are positive security indicators. However, there is a lack of visible security headers such as Content-Security-Policy, X-Frame-Options, and others that enhance protection against common web attacks. No security policy, incident response contacts, or vulnerability disclosure mechanisms are published, which limits transparency and preparedness for security incidents. The integration of multiple third-party scripts and marketing tools increases the attack surface and necessitates regular security audits. No critical vulnerabilities or exposed sensitive data were detected in the provided content. Overall, the security posture is moderate but could be significantly improved by adopting best practices and publishing relevant policies.

Recommendations

  1. Publish a comprehensive privacy policy and cookie policy with GDPR-compliant consent mechanisms.
  2. Implement and configure security headers to protect against common web vulnerabilities.
  3. Provide clear contact information including security incident response and abuse contacts.
  4. Establish and publish a vulnerability disclosure policy and security.txt file to enhance transparency.
  5. Regularly audit third-party scripts and plugins to mitigate potential security risks.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
SupportBox.cz
Description
Software pro zákaznickou péči. Efektivnější a přehlednější péče o zákazníky. E-mail, live chat, sociální sítě i telefon – vše na jednom místě.
Key services
Email support integration, Live chat, Social media integration, Phone support management
Content quality
good
Branding
consistent

Technology

Stack
WordPress 5.9.10, jQuery 3.6.0, Cloudflare DNS, WP Rocket (performance optimization), PixelYourSite (marketing/tracking), Visual Website Optimizer (VWO), Mixpanel
Frameworks
WordPress
Platforms
Web
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
75/100
Good practices seen
  • HTTPS enforced
  • Use of Cloudflare DNS
  • Lazy loading of scripts

Analytics and tracking

Services
Mixpanel, Visual Website Optimizer, Facebook Pixel
Tracking level
moderate
Privacy practices
basic

Advertising

Tracking pixels
Facebook Pixel, Mixpanel, Visual Website Optimizer (VWO)
Marketing tools
PixelYourSite, Mixpanel, Visual Website Optimizer, ConvertBox
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
moderate

Key observations

  1. Website is a WordPress-based SaaS platform for customer support.
  2. No explicit privacy, cookie, or terms of service pages found in the provided content.
  3. Multiple marketing and analytics tools are integrated, including Facebook Pixel, Mixpanel, and VWO.
  4. No contact emails or phone numbers explicitly found in the HTML content provided.
  5. No security.txt or vulnerability disclosure information found.
  6. Website uses Cloudflare DNS and CDN but no visible WAF challenge.
  7. Content is in Czech language targeting Czech businesses.
  8. No adult or questionable content detected.
Technical notes

Notes

The website is built on WordPress 5.9.10 with jQuery 3.6.0 and uses several marketing and optimization plugins such as WP Rocket, PixelYourSite, and Visual Website Optimizer. Hosting and DNS are managed via Cloudflare, providing CDN and DNS security benefits. The site employs lazy loading for scripts to improve performance. SEO is supported by Yoast SEO Premium plugin, and structured data is implemented via JSON-LD. Performance is moderate with good mobile optimization. Accessibility features are basic but present. The technical stack is modern and appropriate for the business size, though some technical debt may exist due to reliance on multiple third-party scripts. Opportunities exist to enhance security configurations and privacy compliance through technical and policy improvements.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 60/100Medium33 findingsView report
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