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Security report for sobot.com

Sobot · Technology · Singapore

Medium risk. 6 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

70/100

Risk levelMedium

0–100, higher is better. How it is calculated

Sobot is a technology company specializing in AI-powered omnichannel contact center solutions. Founded in 2014 and headquartered in Singapore with offices in New York and Beijing, Sobot offers a comprehensive suite of customer service products including AI Agent, Live Chat, Chatbot, Voice Call Center, Ticketing System, and WhatsApp API. Their platform integrates multiple communication channels to provide seamless customer engagement and operational efficiency. The company positions itself as a competitive alternative to established players by offering integrated solutions with advanced AI capabilities and cost-effective pricing. Technically, the website leverages modern web technologies including Nuxt.js and integrates multiple large language models (LLMs) such as OpenAI and Amazon Bedrock to power its AI features. The platform supports multiple operating systems and devices, indicating a mature and versatile technical infrastructure. Google Tag Manager is used for analytics and marketing tracking, reflecting a standard approach to user data collection. From a security perspective, the site uses HTTPS and emphasizes secure AI with data privacy and compliance. However, there is a lack of visible security headers and no publicly disclosed privacy or cookie policies, which are areas for improvement. The WHOIS data is incomplete and malformed, limiting transparency about domain registration, which slightly impacts trustworthiness. Overall, Sobot presents a professional and trustworthy business with strong AI-driven customer service offerings. Strategic recommendations include enhancing transparency through comprehensive privacy and security policies, improving security header implementation, and clarifying domain registration details to bolster trust and compliance.

Scanned

NIS2 and GDPR posture

GDPR outside view
70/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

6 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching sobot.com

This scan found 21 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Full report

€39.90one-time

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
77
Security headers
15
Email security
80
DNS health
80
Network security
100
GDPR outside view
70
Average
70

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Sobot operates in the competitive AI contact center software market, targeting businesses across e-commerce, retail, and enterprise sectors. Their all-in-one platform differentiates by integrating multiple communication channels and advanced AI capabilities, including generative AI and scenario-based AI tailored for retail. The business model is SaaS-based, generating revenue through subscriptions and value-added services such as knowledge base management and workflow automation. The company maintains a global presence with offices in key markets and active social media engagement. Growth indicators include a high aggregate customer rating and a broad product portfolio. Partnerships with major AI providers and integration with popular platforms like Shopify and WordPress enhance their ecosystem. The company emphasizes affordability and customer service responsiveness as competitive advantages.

Security posture

Sobot demonstrates a moderate to good security posture with HTTPS enforced and a strategic focus on secure AI ensuring data privacy and compliance. However, the absence of explicit security headers such as Content Security Policy (CSP), HTTP Strict Transport Security (HSTS), and X-Frame-Options reduces defense-in-depth. No incident response or vulnerability disclosure information is publicly available, which could hinder rapid response to security events. The lack of published privacy and cookie policies also raises compliance concerns, particularly regarding GDPR and other data protection regulations. No known vulnerabilities or exposed sensitive data were detected in the analyzed content. Overall, while foundational security practices are in place, enhancements in transparency, policy publication, and technical security controls are recommended to elevate the security maturity level.

Recommendations

  1. Publish comprehensive privacy and cookie policies with clear GDPR compliance statements and consent mechanisms.
  2. Implement and configure security headers including CSP, HSTS, X-Frame-Options, and X-Content-Type-Options to strengthen security posture.
  3. Establish and disclose an incident response plan and vulnerability disclosure program to improve transparency and trust.
  4. Clarify domain registration details and ensure WHOIS data is complete and accurate to enhance legitimacy and trustworthiness.
  5. Regularly audit and update third-party scripts and dependencies to mitigate risks from vulnerable libraries.

Contact details published on the site

Addresses
Legal name
Sobot
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Sobot
Description
Sobot leads in omnichannel & AI contact center solutions. Sobot customer service software includes AI Agent, Live Chat, Chatbot, Voice, Ticketing, WhatsApp API. Provides integrated, omnichannel and intelligent customer service with quicker response and lower price.
Key services
AI Agent, Live Chat, Chatbot, Voice Call Center, Ticketing System, WhatsApp API, Voice for Sales, Voicebot
Content quality
excellent
Branding
consistent

Technology

Stack
Google Tag Manager, JavaScript, Nuxt.js (Vue.js framework), Web, Windows, macOS, iOS, Android platforms
Frameworks
Nuxt.js
Platforms
Web, Windows, macOS, iOS, Android
Performance
moderate
Mobile
good
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enabled
  • Use of secure AI with data privacy and compliance focus

Analytics and tracking

Services
Google Tag Manager
Tracking level
moderate
Privacy practices
basic

Advertising

Transparency
basic

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and no blocking detected.
  2. WHOIS data is unavailable or malformed, limiting domain registration transparency.
  3. Strong focus on AI-powered omnichannel contact center solutions.
  4. Multiple physical office addresses in Singapore, New York, and Beijing.
  5. Comprehensive product suite with AI integration and multi-platform support.
  6. No explicit privacy, cookie, or terms of service policies found in the provided content.
  7. Use of Google Tag Manager for analytics and marketing tracking.
  8. No visible security headers or incident response information disclosed.
  9. High-quality design and user experience with clear navigation.
  10. No adult or questionable content detected.
Technical notes

Notes

The website is built using Nuxt.js, a modern Vue.js framework, indicating a contemporary and maintainable front-end architecture. It supports multiple platforms including web, Windows, macOS, iOS, and Android, showcasing a broad technical reach. Integration with multiple advanced LLMs such as OpenAI and Amazon Bedrock highlights a sophisticated AI backend. Google Tag Manager is used for analytics and marketing, which is standard but requires privacy considerations. Performance appears moderate with preloading of scripts and styles, and mobile optimization is good. Accessibility features are present but could be further enhanced. No CMS was explicitly detected, suggesting a custom or headless architecture. Hosting provider details are not disclosed. Overall, the technical infrastructure is modern and capable but could benefit from enhanced security configurations and privacy compliance features.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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