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Security report for smooch.io

Zendesk · Technology · N/a

Low risk. 2 critical or high findings in Security headers and SSL/TLS.

Security score

84/100

Risk levelLow

0–100, higher is better. How it is calculated

Zendesk is a leading enterprise technology company specializing in customer service and engagement platforms. Their website showcases a comprehensive suite of AI-powered tools and services designed to enhance customer interactions and business workflows. The platform supports multiple industries and business sizes, emphasizing a SaaS business model with a strong focus on AI integration and customer experience. Technically, the website is built on modern frameworks such as Next.js, utilizes cloud CDN services, and integrates advanced analytics and marketing tools, reflecting a mature digital infrastructure. Security-wise, the site enforces HTTPS, includes key security headers, and implements cookie consent mechanisms, indicating a strong security posture with room for minor improvements in header policies. Overall, the website is professional, well-structured, and trustworthy, though the absence of WHOIS data slightly impacts domain trust assessment. Strategic recommendations include enhancing security headers, maintaining compliance, and continuous monitoring of third-party scripts.

Scanned

This is an earlier scan of smooch.io. View the latest report

NIS2 and GDPR posture

GDPR outside view
100/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching smooch.io

This scan found 13 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
50
Email security
95
DNS health
85
Network security
100
GDPR outside view
100
Average
84

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention smooch.io, from OffSeq Breach.

Total records
429
Employees
2
Customers
424
Third parties
3
Weak passwords
10%

Latest record dated 2026-06-15 · 2 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for smooch.io.

Select it in the checkout above.

Masked preview

  • –app.smooch.io2026-06-15
  • –app.smooch.io2025-08-21

Breach keeps ingesting new leaks, so these numbers can grow between scans.

Open in Breach(opens in a new tab)Monitor on Breach(opens in a new tab)

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Zendesk holds a strong market position as a provider of customer service solutions with AI capabilities, targeting enterprise and business customers across various industries including technology, retail, financial services, and healthcare. Their business model is subscription-based SaaS, with revenue streams likely from product licenses, professional services, and integrations. The company maintains a broad partnership ecosystem and offers extensive resources, training, and developer support, indicating a robust operational strategy and growth orientation. The website's multi-language support and regional domains suggest a global market reach. Branding is consistent and professional, reinforcing their credibility and market leadership.

Security posture

The website demonstrates a mature security posture with enforced HTTPS, presence of key security headers such as X-Frame-Options and HSTS, and integration of cookie consent management compliant with GDPR. No exposed sensitive data or vulnerable libraries were detected in the analyzed content. However, the absence of some recommended headers like Content-Security-Policy and X-Content-Type-Options suggests opportunities for enhancement. Incident response and vulnerability disclosure information are not explicitly found, which could be improved to strengthen transparency and readiness. Overall, the security measures align well with industry best practices for a public-facing enterprise website.

Recommendations

  1. Implement Content-Security-Policy and X-Content-Type-Options headers to enhance protection against XSS and MIME sniffing attacks.
  2. Publish explicit vulnerability disclosure and incident response policies to improve transparency and security posture.
  3. Regularly audit and update third-party scripts and analytics tools to mitigate supply chain risks.
  4. Enhance visibility of data protection officer contact information to support GDPR compliance.
  5. Maintain and update privacy and cookie policies to reflect evolving regulations and user expectations.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Zendesk
Description
Create personalized experiences, capture every customer interaction, and build modern customer applications with Zendesk Sunshine.
Key services
Customer service software, AI agents, Messaging and live chat, Help center, Voice, Quality assurance, Workforce management
Content quality
excellent
Branding
consistent

Technology

Stack
React (implied by _next static chunks), Google Tag Manager, Marketo, Adobe Web SDK, Microsoft Authentication Library (MSAL), OneTrust Cookie Consent, Segment Analytics
Frameworks
Next.js
Platforms
Cloudfront CDN
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Security headers present
  • No exposed sensitive data detected
  • Use of consent management for cookies

Analytics and tracking

Services
Segment Analytics, Marketo, Google Analytics (implied via GTM)
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Google Ads
Tracking pixels
Marketo, Google Ads Conversion Tracking
Marketing tools
Marketo, Segment Analytics
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Content is comprehensive, professional, and targeted at enterprise customers.
  3. Strong use of modern web technologies and analytics tools.
  4. Good privacy and cookie compliance with consent mechanisms.
  5. No exposed sensitive data or security vulnerabilities detected in HTML content.
  6. WHOIS data is unavailable, which slightly impacts trust but is mitigated by brand recognition.
  7. Multiple language versions and regional sites are supported.
  8. Clear navigation and well-structured content hierarchy.
Technical notes

Notes

The website is built using Next.js, a modern React framework, indicating a contemporary and scalable architecture. It leverages Amazon Cloudfront CDN for content delivery, ensuring fast global performance. Integration with marketing and analytics platforms such as Marketo, Google Tag Manager, and Segment Analytics reflects advanced digital marketing capabilities. The site is mobile-optimized with responsive design and accessibility features, supporting a broad user base. Performance appears fast with efficient resource loading. Technical debt is minimal based on the current analysis, though continuous monitoring and updates are recommended to maintain technical excellence.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 84/100 +1Low20 findingsView report
  2. 83/100Low21 findingsView report
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