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Security report for smooch.io

Zendesk · Technology · United States

Low risk. 2 critical or high findings in Security headers and SSL/TLS.

Security score

84/100

Risk levelLow

0–100, higher is better. How it is calculated

Zendesk is a leading enterprise software company specializing in customer service platforms enhanced with AI capabilities. Their platform offers a comprehensive suite of tools including AI agents, ticketing, messaging, and workforce management, targeting businesses globally. The company maintains a strong market position with a SaaS subscription model and a focus on delivering personalized customer experiences. Technically, Zendesk employs modern web technologies such as React and Next.js, hosted on AWS Cloudfront, ensuring fast and responsive user experiences across devices. Their security posture is robust with HTTPS enforcement, security headers, and compliance certifications like SOC 2 and ISO 27001, although there is room for improvement in security header implementation. Privacy compliance is well addressed with clear policies and consent mechanisms. Overall, Zendesk presents a professional, trustworthy, and technically mature web presence.

Scanned

NIS2 and GDPR posture

GDPR outside view
100/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

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Keep watching smooch.io

This scan found 13 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
50
Email security
95
DNS health
85
Network security
100
GDPR outside view
100
Average
84

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention smooch.io, from OffSeq Breach.

Total records
429
Employees
2
Customers
424
Third parties
3
Weak passwords
10%

Latest record dated 2026-06-15 · 2 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for smooch.io.

Select it in the checkout above.

Masked preview

  • –app.smooch.io2026-06-15
  • –app.smooch.io2025-08-21

Breach keeps ingesting new leaks, so these numbers can grow between scans.

Open in Breach(opens in a new tab)Monitor on Breach(opens in a new tab)

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Zendesk operates in the technology sector, focusing on customer service and AI-driven support solutions. Their business model is SaaS-based, serving enterprise clients worldwide with localized language support. The company leverages partnerships and maintains a strong ecosystem including training, support, and philanthropic arms. Their competitive advantage lies in integrating AI to automate and enhance customer interactions. Zendesk's market presence is supported by comprehensive product offerings and a consistent brand image. Growth indicators include continuous product innovation and global expansion. The company does not publicly list subsidiaries but maintains related domains for specialized services.

Security posture

Zendesk demonstrates a mature security posture with enforced HTTPS, presence of key security headers, and compliance with industry standards such as SOC 2 and ISO 27001. The website uses cookie consent management via OneTrust, indicating attention to privacy regulations like GDPR. No critical vulnerabilities or exposed sensitive data were detected in the analyzed content. However, the absence of a published security.txt and explicit incident response contacts suggests areas for enhancement. Regular audits of third-party scripts and implementation of additional headers like CSP would further strengthen security. Overall, Zendesk's security practices align well with enterprise expectations.

Recommendations

  1. Implement a Content Security Policy (CSP) header to mitigate cross-site scripting risks.
  2. Extend the Strict-Transport-Security (HSTS) max-age to at least 6 months for stronger HTTPS enforcement.
  3. Publish a security.txt file to facilitate responsible vulnerability disclosure.
  4. Provide explicit incident response contact information on the website.
  5. Regularly review and update third-party scripts to avoid introducing vulnerabilities.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Zendesk
Description
Zendesk provides a customer service platform with AI-powered solutions, enabling personalized customer experiences and modern customer applications.
Key services
Customer service platform, AI agents, Ticketing system, Messaging and live chat, Help center, Voice, Quality assurance, Workforce management
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, Google Tag Manager, OneTrust, Adobe Web SDK, Segment Analytics
Frameworks
React, Next.js
Platforms
Cloudfront CDN, Google Analytics, Marketo
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Security headers present
  • No exposed sensitive data detected
  • Use of OneTrust for cookie consent management
  • No vulnerable libraries detected in scripts

Analytics and tracking

Services
Google Analytics, Marketo, Segment Analytics
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Marketo, OneTrust, Segment Analytics
Marketing tools
Marketo, Segment Analytics, OneTrust
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is professionally designed with comprehensive navigation and content.
  2. Strong focus on AI-powered customer service solutions.
  3. Multiple language versions available indicating global reach.
  4. Use of modern web technologies and analytics tools.
  5. Good privacy and cookie consent mechanisms implemented.
  6. Security headers present but could be enhanced with CSP.
  7. No signs of suspicious or malicious content.
  8. No direct contact emails or phone numbers publicly listed; contact via forms.
Technical notes

Notes

The website is built on a modern tech stack including React and Next.js, ensuring server-side rendering and fast performance. Hosting on AWS Cloudfront provides global CDN capabilities. The site is mobile-optimized with responsive design and accessibility features. SEO is well addressed with proper meta tags and Open Graph data. Analytics and marketing tools like Google Tag Manager, Marketo, and Segment are integrated with consent management. No CMS was detected, indicating a custom or proprietary solution. The technical infrastructure supports scalability and reliability, with minor opportunities for security header enhancements.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 83/100 −1Low21 findingsView report
  2. 84/100Low18 findingsView report
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