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Security report for smooch.io

Zendesk · Technology · United States

Low risk. 2 critical or high findings in Security headers and SSL/TLS.

Security score

83/100

Risk levelLow

0–100, higher is better. How it is calculated

Zendesk is a leading enterprise SaaS company specializing in customer service and engagement platforms powered by AI technologies. Their platform offers a comprehensive suite of services including AI agents, ticketing, messaging, and workforce management, targeting businesses globally. The website reflects a mature digital presence with multi-language support and a strong focus on personalized customer experiences. Technically, Zendesk employs modern web frameworks such as React and Next.js, hosted on AWS Cloudfront, ensuring fast performance and mobile optimization. Security posture is robust with HTTPS, security headers, and compliance with privacy regulations including GDPR. While WHOIS data is unavailable, the brand's global recognition and comprehensive security policies support its legitimacy. Overall, Zendesk demonstrates a high level of professionalism, technical maturity, and security awareness.

Scanned

This is an earlier scan of smooch.io. View the latest report

NIS2 and GDPR posture

GDPR outside view
95/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

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Keep watching smooch.io

This scan found 14 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
50
Email security
95
DNS health
85
Network security
100
GDPR outside view
95
Average
83

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention smooch.io, from OffSeq Breach.

Total records
429
Employees
2
Customers
424
Third parties
3
Weak passwords
10%

Latest record dated 2026-06-15 · 2 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for smooch.io.

Select it in the checkout above.

Masked preview

  • –app.smooch.io2026-06-15
  • –app.smooch.io2025-08-21

Breach keeps ingesting new leaks, so these numbers can grow between scans.

Open in Breach(opens in a new tab)Monitor on Breach(opens in a new tab)

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Zendesk holds a strong market position as a provider of AI-powered customer service solutions, serving enterprises and SMBs across multiple industries including retail, financial services, healthcare, and telecommunications. Their business model is SaaS-based, generating revenue through subscriptions to their platform and add-on services. The company maintains a broad partnership ecosystem and offers extensive resources such as training and professional services. Their global footprint is supported by localized websites and multi-language content. Zendesk's competitive advantage lies in integrating AI capabilities with traditional customer support tools, enhancing operational efficiency and customer satisfaction.

Security posture

Zendesk exhibits a mature security posture with implementation of HTTPS, security headers like X-Frame-Options and Strict-Transport-Security, and a cookie consent mechanism compliant with GDPR. The presence of ISO 27001 certification indicates adherence to recognized information security standards. No exposed sensitive data or vulnerable libraries were detected in the website content. However, explicit incident response contact details and a vulnerability disclosure policy are not publicly evident, representing areas for improvement. Overall, Zendesk maintains strong data protection practices and security culture, suitable for enterprise clients.

Recommendations

  1. Implement a Content-Security-Policy header to mitigate cross-site scripting risks.
  2. Add X-Content-Type-Options header to prevent MIME type sniffing.
  3. Publish explicit incident response and vulnerability disclosure policies with contact channels.
  4. Enhance transparency on data retention and processing practices in privacy documentation.
  5. Regularly audit third-party scripts and dependencies for security vulnerabilities.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Zendesk
Description
Create personalized experiences, capture every customer interaction, and build modern customer applications with Zendesk Sunshine.
Key services
AI agents, Copilot, Ticketing, Messaging and live chat, Help center, Voice, Quality assurance, Workforce management
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, Google Tag Manager, Adobe Web SDK, OneTrust Cookie Consent, Segment Analytics
Frameworks
React, Next.js
Platforms
Cloudfront CDN, Google Analytics, Marketo
Performance
fast
Mobile
excellent
Accessibility
good
SEO
excellent

Security

Observed score
90/100
Good practices seen
  • Use of HTTPS
  • Security headers present
  • Cookie consent mechanism
  • No exposed sensitive data in HTML
  • Use of modern analytics with consent

Analytics and tracking

Services
Google Analytics, Segment Analytics, Marketo
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Google Ads
Tracking pixels
Marketo, OneTrust
Marketing tools
Segment Analytics, Adobe Web SDK
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and navigation.
  2. Strong focus on AI-powered customer service solutions.
  3. Multiple language versions available indicating global presence.
  4. Comprehensive privacy and security policies are published.
  5. Use of modern web technologies and analytics tools.
  6. No signs of suspicious or malicious content.
  7. No exposed sensitive information or security misconfigurations detected.
Technical notes

Notes

The website is built using modern JavaScript frameworks React and Next.js, leveraging server-side rendering for performance. Hosting is via AWS Cloudfront CDN, ensuring global content delivery and fast load times. Analytics and marketing tools include Google Tag Manager, Segment Analytics, Marketo, and Adobe Web SDK, integrated with a cookie consent mechanism for privacy compliance. The site is mobile-optimized with responsive design and accessibility features. No CMS was explicitly detected, suggesting a custom or headless architecture. Overall, the technical infrastructure supports scalability, security, and a high-quality user experience.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 84/100Low20 findingsView report
  2. 84/100Low18 findingsView report
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