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Security report for smartsheet.com

Smartsheet · Technology · United States

Low risk. 2 critical or high findings in Security headers.

Security score

83/100

Risk levelLow

0–100, higher is better. How it is calculated

Smartsheet is an enterprise-grade work management platform powered by AI, designed to personalize workflows, predict outcomes, and accelerate business processes. Positioned as a leader in the technology sector, Smartsheet targets enterprise and business users seeking advanced productivity and automation solutions. The website reflects a mature digital presence with comprehensive content, consistent branding, and clear contact information, supporting its market credibility. Technically, the site leverages modern frameworks such as Drupal 10 and integrates multiple marketing and analytics tools including Google Tag Manager, Facebook Pixel, and Optimizely, indicating a sophisticated digital infrastructure. Security posture is strong with HTTPS enforcement and content security policies, though some headers could be enhanced for better protection. Privacy compliance is well addressed with a comprehensive privacy policy and an active cookie consent mechanism. The absence of WHOIS data introduces some uncertainty regarding domain registration details, but overall business and technical indicators suggest legitimacy and trustworthiness.

Scanned

This is an earlier scan of smartsheet.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
88/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
95
Security headers
40
Email security
85
DNS health
90
Network security
100
GDPR outside view
88
Average
83

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Smartsheet operates a SaaS business model focused on enterprise work management and automation. Its competitive advantage lies in AI-powered workflow personalization and outcome prediction. The company maintains a strong partnership ecosystem, including privacy management and affiliate platforms. Revenue streams likely include subscription fees from enterprise clients. The target customer segment is medium to large enterprises requiring scalable productivity tools. The website's professional design and comprehensive content reflect a mature brand with a high level of market penetration. Strategic observations include a focus on privacy and compliance, integration with multiple marketing technologies, and a clear emphasis on user experience and accessibility.

Security posture

The website demonstrates a solid security maturity level with HTTPS enabled and a Content-Security-Policy header in place. However, the policy allows 'unsafe-inline' and 'unsafe-eval', which could be tightened to reduce XSS risks. No exposed sensitive data or vulnerable libraries were detected in the analysis. The presence of secure forms and a cookie consent mechanism indicates attention to data protection. Compliance with GDPR is supported by a detailed privacy policy and consent management. Incident response and security policy pages were not found, suggesting potential areas for improvement in transparency and readiness. Overall, the security posture is good but could benefit from enhanced header configurations and published security policies.

Recommendations

  1. Strengthen Content-Security-Policy by removing 'unsafe-inline' and 'unsafe-eval' directives to mitigate XSS risks.
  2. Implement additional security headers such as X-Frame-Options, X-XSS-Protection, and Strict-Transport-Security for improved defense in depth.
  3. Publish a dedicated security policy and incident response information to enhance transparency and user trust.
  4. Regularly audit and update third-party scripts and libraries to prevent vulnerabilities.
  5. Maintain and enhance privacy compliance documentation and mechanisms to align with evolving regulations.

Contact details published on the site

Addresses
Legal name
Smartsheet
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Smartsheet
Description
Personalize workflows, predict outcomes, and move faster with Smartsheet – a platform built for the way you work.
Key services
Work management platform, Workflow personalization, Outcome prediction, AI-powered automation
Content quality
excellent
Branding
consistent

Technology

Stack
Google Tag Manager, Facebook Pixel, YouTube iframe API, Drift Chat Widget, Optimizely, Ketch Consent Management, 6sense, Marketo, PartnerStack
Frameworks
Drupal 10
Performance
moderate
Mobile
excellent
Accessibility
good
SEO
basic

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Content Security Policy present
  • Cookie consent mechanism

Analytics and tracking

Services
Google Analytics (via Google Tag Manager), Optimizely
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Google Ads, Impact Radius
Tracking pixels
Facebook Pixel, Optimizely
Marketing tools
Marketo, 6sense
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website content is fully accessible and professional
  2. Strong privacy and cookie consent mechanisms implemented
  3. Multiple third-party marketing and analytics tools integrated
  4. WHOIS data unavailable, raising minor concerns but offset by website quality
  5. No signs of WAF or blocking mechanisms
  6. Security headers present but could be improved
Technical notes

Notes

The website is built on Drupal 10 CMS, indicating a modern and supported content management system. It integrates a variety of third-party marketing and analytics tools, including Google Tag Manager, Facebook Pixel, Optimizely, Marketo, and 6sense, reflecting a mature marketing technology stack. The site employs a cookie consent management platform (Ketch) to comply with privacy regulations. Performance is moderate, with good mobile optimization and accessibility features observed. SEO optimization is basic, with meta tags and Open Graph data present but no advanced SEO indicators detected. The technical infrastructure supports a professional and scalable digital presence but could benefit from performance tuning and enhanced SEO practices.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 82/100 −1Low23 findingsView report
  2. 83/100Low22 findingsView report
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