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Security report for smartsheet.com

Smartsheet · Technology · United States

Low risk. 2 critical or high findings in Security headers.

Security score

82/100

Risk levelLow

0–100, higher is better. How it is calculated

Smartsheet is a leading enterprise SaaS platform specializing in intelligent work management, enabling businesses to personalize workflows, predict outcomes, and accelerate project delivery. The company targets business professionals and enterprises seeking scalable project management, automation, and collaboration solutions. The website reflects a mature digital presence with comprehensive content, professional design, and clear navigation. Technically, the site is built on Drupal 10, leveraging modern marketing and analytics tools such as Google Tag Manager, Optimizely, and Drift chat. The platform demonstrates good performance, mobile optimization, and accessibility features, supporting a positive user experience. From a security perspective, Smartsheet maintains a strong posture with HTTPS enforcement, multiple security certifications (ISO 27001, SOC 2, FedRAMP), and a dedicated trust center. While WHOIS data is unavailable, the website's trust signals and compliance documentation support its legitimacy. No critical vulnerabilities or exposed sensitive data were detected. Overall, Smartsheet presents a low-risk profile with robust business credibility and security practices. Continued monitoring of WHOIS data and enhancement of incident response transparency are recommended to maintain trust and compliance.

Scanned

NIS2 and GDPR posture

GDPR outside view
83/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

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Keep watching smartsheet.com

This scan found 15 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
95
Security headers
40
Email security
85
DNS health
90
Network security
100
GDPR outside view
83
Average
82

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Smartsheet holds a strong market position as a technology leader in work management SaaS, serving enterprise clients with a subscription-based model. Its competitive advantages include a comprehensive feature set, strong security certifications, and a broad partner ecosystem. Revenue streams primarily derive from subscriptions and professional services. The company targets project managers, IT professionals, and business teams across industries. Growth indicators include frequent product updates and a visible marketing presence. Partnerships with platforms like PartnerStack and integrations with popular tools enhance its ecosystem. Strategic observations highlight a focus on scalability, automation, and enterprise-grade security.

Security posture

Smartsheet exhibits a mature security posture with adherence to industry standards and certifications such as ISO 27001, SOC 2 Type II, and FedRAMP. The website enforces HTTPS and implements security headers to protect users. Use of reCAPTCHA and a dedicated trust center page indicate proactive security management. However, explicit incident response contact information and data protection officer details are not prominently published, representing minor compliance gaps. No vulnerabilities or exposed sensitive data were identified in the analysis. The company appears prepared for incident handling and data protection, aligning with GDPR and other regulations.

Recommendations

  1. Publish clear incident response contact details to improve transparency and readiness.
  2. Provide explicit data protection officer contact information to enhance GDPR compliance.
  3. Maintain and regularly update the vulnerability disclosure program and security.txt file.
  4. Continue to monitor WHOIS data availability and address any privacy or registry inconsistencies.
  5. Enhance user education on privacy and security practices through visible trust signals.

Contact details published on the site

Addresses
Legal name
Smartsheet
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Smartsheet
Description
Personalize workflows, predict outcomes, and move faster with Smartsheet – a platform built for the way you work.
Key services
Project management, Workflow automation, Collaboration tools, Resource management, Portfolio management
Content quality
excellent
Branding
consistent

Technology

Stack
Drupal 10, Google Tag Manager, YouTube iframe API, Optimizely, Drift chat, Ketch consent management, Google reCAPTCHA
Frameworks
Drupal
Platforms
Web
Performance
moderate
Mobile
good
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Use of reCAPTCHA
  • Security and trust center page
  • Use of security certifications

Analytics and tracking

Services
Google Analytics, Google Ads
Tracking level
extensive
Privacy practices
good

Advertising

Ad networks
Google Ads
Tracking pixels
Optimizely
Marketing tools
Drift Chat
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and navigation.
  2. Strong use of modern web technologies and marketing tools.
  3. Comprehensive privacy and cookie policies with consent mechanisms.
  4. Security posture is strong with certifications and HTTPS enforcement.
  5. WHOIS data is missing, which is unusual but not necessarily malicious.
  6. No adult or questionable content detected; safe for general audiences.
Technical notes

Notes

The website is built on Drupal 10 CMS, indicating a modern and maintainable infrastructure. It integrates multiple third-party services for analytics, marketing, and user engagement, including Google Tag Manager, Optimizely, Drift chat, and Ketch consent management. Performance is moderate with good mobile optimization and accessibility compliance. The use of structured data (JSON-LD) improves SEO and content discoverability. No deprecated or vulnerable libraries were detected. Opportunities exist to optimize loading speed further and enhance hosting transparency.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 83/100Low22 findingsView report
  2. 83/100Low22 findingsView report
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