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Security report for smartsheet.com

Smartsheet · Technology · United States

Low risk. 2 critical or high findings in Security headers.

Security score

83/100

Risk levelLow

0–100, higher is better. How it is calculated

Smartsheet is an enterprise-grade work management platform that leverages AI to personalize workflows, predict outcomes, and accelerate business processes. Positioned as a leader in the work management software market, Smartsheet offers a comprehensive suite of services including project management, automation, team collaboration, dashboards, and resource management. The company targets business professionals and enterprises seeking scalable and integrated productivity solutions. The website reflects a mature digital presence with professional branding and structured data that enhances search engine visibility. Technically, the website is built on Drupal 10 and incorporates modern JavaScript libraries and third-party services such as Google Analytics, Optimizely, and Drift chat for marketing, analytics, and customer engagement. The site demonstrates good mobile optimization and accessibility features, though some SEO aspects could be further enhanced. Performance is moderate, with a well-structured navigation system and clear content hierarchy. From a security perspective, the site uses HTTPS with a Content-Security-Policy header, although the policy permits 'unsafe-inline' and 'unsafe-eval', which could be hardened to reduce risk. No critical vulnerabilities or exposed sensitive data were detected. Privacy compliance is limited in the analyzed content, with no explicit privacy or cookie policies found, which may require attention to meet regulatory standards fully. Overall, Smartsheet's website presents a trustworthy and professional front that aligns with its enterprise market position. The lack of publicly available WHOIS data is typical for large enterprises using privacy protection and does not detract from the site's legitimacy. Strategic improvements in privacy disclosures and security header configurations would further strengthen the site's security posture and compliance.

Scanned

This is an earlier scan of smartsheet.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
88/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

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Keep watching smartsheet.com

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
95
Security headers
40
Email security
85
DNS health
90
Network security
100
GDPR outside view
88
Average
83

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Smartsheet operates in the technology sector, focusing on SaaS-based work management solutions. It holds a strong market position as a recognized leader, evidenced by Gartner Magic Quadrant recognition. The business model centers on subscription-based software services targeting enterprises and business professionals. Key competitive advantages include AI-powered automation, extensive integrations, and a broad feature set that supports project and portfolio management, marketing, and creative operations. The company maintains a robust partnership ecosystem, including affiliate programs and marketing tools. Growth indicators include continuous product updates and a comprehensive solution portfolio. The website's structured data and social media presence support brand visibility and customer engagement.

Security posture

The website demonstrates a mature security posture with HTTPS enforced and a Content-Security-Policy header implemented. However, the CSP allows 'unsafe-inline' and 'unsafe-eval', which are security risks that could be exploited by attackers. No other advanced security headers like X-Frame-Options or Referrer-Policy were detected in the provided content. There is no evidence of exposed sensitive data or vulnerable libraries. Incident response and security policy information are not explicitly available on the analyzed page, which may indicate a gap in transparency or documentation. Privacy compliance indicators are minimal, with no visible privacy or cookie policies, potentially exposing the company to regulatory risks. Overall, the security posture is good but could be improved by tightening CSP and enhancing privacy disclosures.

Recommendations

  1. Harden the Content-Security-Policy by removing 'unsafe-inline' and 'unsafe-eval' to mitigate XSS risks.
  2. Publish clear and comprehensive privacy and cookie policies to improve GDPR and global privacy compliance.
  3. Add additional security headers such as X-Frame-Options, X-Content-Type-Options, and Referrer-Policy.
  4. Provide transparent incident response and security contact information to enhance trust and readiness.
  5. Regularly audit and monitor third-party scripts and integrations for vulnerabilities and compliance.

Contact details published on the site

Addresses
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Smartsheet
Description
Personalize workflows, predict outcomes, and move faster with Smartsheet – a platform built for the way you work.
Key services
Project management, Workflow automation, Team collaboration, Dashboards and reporting, Resource management, Integrations
Content quality
excellent
Branding
consistent

Technology

Stack
Drupal 10, JavaScript, Google Tag Manager, Google Analytics, Optimizely, Drift chat, YouTube iframe API, Ketch CDN
Frameworks
Drupal
Performance
moderate
Mobile
good
Accessibility
good
SEO
basic

Security

Observed score
75/100
Good practices seen
  • HTTPS enabled
  • Content-Security-Policy header present

Analytics and tracking

Services
Google Analytics, Google Tag Manager, Optimizely
Tracking level
moderate
Privacy practices
basic

Advertising

Ad networks
Impact Radius
Tracking pixels
Optimizely
Marketing tools
Optimizely, Drift chat
Transparency
basic

Site quality

Design
excellent
User experience
good
Content relevance
good
Navigation
good
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and professional design
  2. Strong use of structured data for SEO and business information
  3. Multiple third-party marketing and analytics scripts present
  4. No privacy or cookie policy explicitly found in the provided HTML content
  5. No visible contact forms on the analyzed page
  6. WHOIS data is not publicly available, indicating privacy protection or registry blocking
  7. Content is business-focused with no adult or questionable material
  8. Security headers present but CSP could be improved
Technical notes

Notes

The website is built on Drupal 10 CMS, leveraging a modern JavaScript ecosystem including Google Tag Manager, Optimizely for A/B testing, Drift for live chat, and Ketch CDN for configuration management. The site uses structured data (JSON-LD) to enhance SEO and provide rich business information. Performance is moderate, with preloading and prefetching optimizations in place. Mobile optimization and accessibility are good, with responsive design and ARIA attributes. However, the Content-Security-Policy could be improved for better security. The presence of multiple third-party scripts introduces potential performance and security risks that should be managed carefully. Overall, the technical infrastructure is robust and supports enterprise-grade digital presence.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 82/100 −1Low23 findingsView report
  2. 83/100Low22 findingsView report
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