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Security report for smartlook.com

Smartlook.com, s.r.o. · Technology · Czech Republic

Low risk. 3 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

80/100

Risk levelLow

0–100, higher is better. How it is calculated

Smartlook.com, s.r.o. operates a sophisticated SaaS platform providing combined quantitative and qualitative product analytics for websites and mobile applications. The company is positioned as a growing player with over 2800 paying customers and is now part of Cisco, enhancing its market credibility and reach. Their key services include session recordings, heatmaps, event tracking, funnels, and crash reports, targeting product teams, marketers, and developers seeking actionable user insights. The website is professionally designed, mobile-optimized, and rich in content, reflecting a mature digital presence.

Scanned

This is an earlier scan of smartlook.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
80/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching smartlook.com

This scan found 18 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
77
Security headers
45
Email security
85
DNS health
90
Network security
100
GDPR outside view
80
Average
80

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Smartlook leverages a SaaS subscription model with free trials and demos to attract and convert customers. Their integration ecosystem includes Salesforce, Slack, Intercom, and Zendesk, indicating strong partnerships and a focus on enterprise clients. The acquisition by Cisco suggests strategic growth and validation in the competitive analytics market. The company maintains active social media channels and regularly publishes product updates and educational content, supporting customer engagement and brand trust. However, the absence of publicly available WHOIS data introduces a minor trust gap, though mitigated by the Cisco association.

Security posture

The website enforces HTTPS and uses modern web technologies, but lacks visible security headers and explicit published security policies or incident response information. No vulnerabilities or exposed sensitive data were detected in the HTML content. The use of third-party scripts like Google Tag Manager and OneTrust cookie consent indicates awareness of privacy and tracking compliance. To enhance security posture, Smartlook should implement comprehensive security headers, publish a security policy, and provide a vulnerability disclosure channel. Overall, the security maturity is good but could be improved with formal documentation and controls.

Recommendations

  1. Implement and enforce HTTP security headers such as Content-Security-Policy, X-Frame-Options, and Strict-Transport-Security.
  2. Publish a dedicated security policy and incident response plan accessible from the website footer or legal section.
  3. Establish a vulnerability disclosure program or security.txt file to encourage responsible reporting.
  4. Regularly audit and update third-party scripts to mitigate supply chain risks.
  5. Enhance form security with CAPTCHA or bot detection to prevent automated abuse.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Smartlook.com, s.r.o.
Description
Smartlook is a free and intuitive product analytics tool for websites and mobile apps. Visitor recordings, heatmaps, conversion funnels, and automatic event tracking provide insights.
Key services
Session recordings, Heatmaps, Event tracking, Funnels, Crash reports, Cross-platform analytics, Mobile app analytics, Website analytics
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress, Yoast SEO plugin, Google Tag Manager, Brightcove video player, JavaScript, CSS3, HTML5
Frameworks
WordPress
Platforms
Web, Mobile apps
Performance
moderate
Mobile
excellent
Accessibility
good
SEO
excellent

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Use of Google Tag Manager with deferred loading
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Smartlook analytics, Google Tag Manager
Tracking level
extensive
Privacy practices
good

Advertising

Tracking pixels
OneTrust Cookie Consent
Marketing tools
ActiveCampaign, Pardot
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and professional design
  2. Strong branding and trust signals including Cisco acquisition
  3. Comprehensive product analytics offerings with detailed resources
  4. No WHOIS data publicly available, which is unusual for a commercial site
  5. No explicit security policy or incident response information published
  6. Good privacy and cookie policy presence with consent mechanisms
  7. Use of modern web technologies and SEO best practices
Technical notes

Notes

The website is built on WordPress with Yoast SEO plugin, leveraging Google Tag Manager and Brightcove for analytics and video content respectively. The site is mobile-optimized, SEO-friendly, and uses modern HTML5 and CSS3 standards. Performance is moderate, with potential for improvement in loading speed and hosting transparency. The technical stack is well-suited for a SaaS marketing site, but could benefit from enhanced security configurations and performance optimizations to support scalability and resilience.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 79/100 +1Low25 findingsView report
  2. 78/100Low26 findingsView report
  3. 78/100Low23 findingsView report
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