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Security report for smartlook.com

Smartlook.com, s.r.o. · Technology · Czech Republic

Low risk. 3 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

79/100

Risk levelLow

0–100, higher is better. How it is calculated

Smartlook.com, s.r.o. operates a sophisticated SaaS platform providing combined quantitative and qualitative product analytics for websites and mobile applications. The company offers session recordings, heatmaps, event tracking, funnels, and crash reports, targeting growing teams seeking actionable user insights. Recently acquired by Cisco, Smartlook holds a strong market position with over 2800 paying customers and extensive integration capabilities. The website is professionally designed, SEO optimized, and mobile responsive, reflecting a mature digital presence. Technically, the site runs on WordPress with modern analytics and consent management tools, ensuring good performance and compliance. Security posture is solid with HTTPS and cookie consent, though additional security headers and explicit incident response policies could enhance trust. Overall, the domain WHOIS data is unavailable, possibly due to privacy protection, but the Cisco acquisition and trust signals support legitimacy. Strategic recommendations include publishing security policies, enhancing header security, and adding vulnerability disclosure mechanisms.

Scanned

NIS2 and GDPR posture

GDPR outside view
80/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching smartlook.com

This scan found 19 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
77
Security headers
45
Email security
80
DNS health
90
Network security
100
GDPR outside view
80
Average
79

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Smartlook operates in the technology sector, focusing on product analytics for web and mobile platforms. Its SaaS business model includes free trials and demos, targeting mid-sized companies and growing teams. The recent Cisco acquisition indicates strong growth and strategic value. The company leverages partnerships and integrations with Salesforce, Slack, Intercom, Zendesk, and others, enhancing its ecosystem. The website content is rich, with educational resources, case studies, and active social media engagement, supporting customer acquisition and retention. Trust indicators such as high ratings on Capterra, G2 Crowd, Gartner, and TrustRadius reinforce market credibility. The absence of WHOIS data is a minor concern but offset by the overall professional presentation and corporate backing.

Security posture

The website enforces HTTPS and uses Google Tag Manager and cookie consent scripts, indicating awareness of privacy and security best practices. However, no explicit security headers (CSP, HSTS, X-Frame-Options) were detected in the provided data, and no published security or incident response policies were found. There is no visible vulnerability disclosure or security.txt file. No exposed sensitive data or vulnerable libraries were identified. The security score is good but could be improved by implementing additional HTTP security headers, publishing a security policy, and providing clear incident response contacts. The lack of WHOIS data is noted but does not directly impact security posture. Overall, the site demonstrates a moderate to high security maturity level appropriate for its business type.

Recommendations

  1. Publish a detailed security policy and incident response contact information on the website.
  2. Implement and enforce HTTP security headers such as Content Security Policy (CSP), HTTP Strict Transport Security (HSTS), and X-Frame-Options.
  3. Add a vulnerability disclosure policy or security.txt file to facilitate responsible reporting.
  4. Enhance transparency by providing contact details for the Data Protection Officer or privacy team.
  5. Regularly audit third-party scripts and dependencies to ensure no vulnerable libraries are used.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Smartlook.com, s.r.o.
Description
Smartlook is a free and intuitive product analytics tool for websites and mobile apps. Visitor recordings, heatmaps, conversion funnels, and automatic event tracking provide user behavior insights.
Key services
Session recordings, Heatmaps, Event tracking, Funnels, Crash reports, Cross-platform analytics
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress, Yoast SEO plugin, Google Tag Manager, Brightcove video player, Open Source JS libraries (e.g. jQuery), CookieLaw.org consent scripts
Platforms
Web, Mobile apps
Performance
moderate
Mobile
good
Accessibility
good
SEO
excellent

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Use of Google Tag Manager with deferred loading
  • Cookie consent mechanism implemented

Analytics and tracking

Services
Smartlook analytics, Google Tag Manager
Tracking level
extensive
Privacy practices
good

Advertising

Marketing tools
ActiveCampaign subscription forms, Pardot plugin
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and no blocking
  2. Strong branding and consistent professional design
  3. Comprehensive product and resource information
  4. Multiple social media and integration links
  5. No exposed sensitive data or obvious security issues
  6. WHOIS data unavailable, but website legitimacy supported by Cisco acquisition and trust indicators
Technical notes

Notes

The website is built on WordPress CMS with Yoast SEO plugin, Google Tag Manager, and Brightcove video player integration. It uses modern JavaScript libraries and asynchronous script loading to optimize performance. The site is mobile responsive and well-structured with comprehensive metadata and JSON-LD structured data for SEO. Cookie consent is managed via CookieLaw.org scripts, supporting GDPR compliance. Hosting provider details are not explicitly identified. Performance is moderate with good SEO and accessibility features. Technical risks are minimal but could be reduced by enhancing security headers and formalizing security policies.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 78/100 −2Low26 findingsView report
  2. 80/100 +2Low24 findingsView report
  3. 78/100Low23 findingsView report
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